4min

Creating Incidents via PagerDuty

All PagerDuty alerts can flow into Rootly for incident management if desired. By now, you should have your integration between Rootly and PagerDuty configured, as well as the services on which you wish to alert.

To create an alert from PagerDuty, do the following:

Log into the PagerDuty account where you first created the new integration.

Click the New Incident button, which should be available from most pages within PagerDuty.

PagerDuty new incident button
PagerDuty new incident button



In the Create New Incident dialog, select the Impact Service, which should be one of the services you integrated earlier with Rootly. Add a descriptive Title, and fill in any other fields as needed.

PagerDuty create new incident dialog
PagerDuty create new incident dialog



Click Create Incident.

You will then be taken to the page for that incident.

PagerDuty incident information screen
PagerDuty incident information screen



Now, login to Rootly if you aren't already, and navigate to Configuration, then Alerts.

Alerts menu
Alerts menu



There, you will see the list of current alerts, where you can create an incident for that alert if desired. To do so, click the Create Incident button on the right side, and follow the standard incident workflow outlined previously.

Create PagerDuty alerts screen
Create PagerDuty alerts screen



When you create an incident in Rootly from an alert in PagerDuty, management of that incident can then be done via Rootly. Resolving the incident in Rootly will also resolve it in PagerDuty.

👉 Important note: When resolving incidents, note the following:

  • Marking an incident as resolved in Rootly will mark this incident as resolved in PagerDuty for all linked services associated with this incident.
  • Marking an incident as resolved in PagerDuty will not mark this incident as resolved in Rootly.