Creating Incidents via Slack

To create an incident using Slack, you will first need to configure the Slack Integration. See our Quick Start Guide for help on setting that up.

Once you've configured the integration, creating an incident is as simple as typing the following command in the Slack user interface:

/rootly new Customer database outage

You will be presented with a dialog to enter additional information about the incident, including a description, severity, environment, and so on. If you don't have all of the information for an incident when you create it, you can always enter it later. No additional information is required to create an incident except a title.

Using Slack to create an incident
Using Slack to create an incident

When finished adding incident details, click the Create button.

In the Slack interface, you will see information similar to the following:

Slack incident channel
Slack incident channel

Create Private Incidents

Incidents can also be created privately. This is located in the incident creation module. When private incidents are created, the channels by default are private and we won't alert your global incident channel where we'd typically update.

In the Web UI, only users with Admin permissions can view private incidents.