Help and Documentation
AI
Data Privacy for AI
2min
Rootly is dedicated to maintaining the highest standards of privacy and security. Read more about our data philosophy.
- Rootly AI, driven by OpenAI, incorporates multiple safeguards to ensure the security of your data, providing you with peace of mind.
- Data sent to OpenAI is solely used to provide Rootly AI services and is neither stored nor used for training purposes by OpenAI.
- We automatically redact the following PII before sending any data to OpenAI:
- email, addresses, phone numbers, credit card numbers, social security numbers (SSNs) and passwords in URLs
- Private incident data is never sent to OpenAI.
- Rootly AI never uses your data (even if anonymously) to improve results for other customers; it stays within the walls of your organization and is only used there.
- You may opt-out at anytime via the AI configuration page. No future changes to how your data is used will change without your explicit approval.
- Optionally, organizations may integrate their OpenAI account to take advantage of any organization specific data retention policies.
Data from the incident that will be considered includes:
- Built-in and custom fields
- Human-created timeline events
- Completed action items
- Timestamps
- Alert source
- Mitigated and resolved messages
Data that is not considered includes:
- Incident feedback
- Automated timeline events relating to action Items, workflow runs and playbooks.
- Any data from private incidents
Note: To enable higher quality output Slack Scope Updates are required.
Updated 26 Jul 2024
![Doc contributor](https://s3.amazonaws.com/archbee-animals/koala.png)
![Doc contributor](https://s3.amazonaws.com/archbee-animals/dog.png)
Did this page help you?