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Data Privacy for AI

2min

Rootly is dedicated to maintaining the highest standards of privacy and security. Read more about our data philosophy.

  • Rootly AI, driven by OpenAI, incorporates multiple safeguards to ensure the security of your data, providing you with peace of mind.
  • Data sent to OpenAI is solely used to provide Rootly AI services and is neither stored nor used for training purposes by OpenAI.
  • We automatically redact the following PII before sending any data to OpenAI:
    • email, addresses, phone numbers, credit card numbers, social security numbers (SSNs) and passwords in URLs
  • Private incident data is never sent to OpenAI.
  • Rootly AI never uses your data (even if anonymously) to improve results for other customers; it stays within the walls of your organization and is only used there.
  • You may opt-out at anytime via the AI configuration page. No future changes to how your data is used will change without your explicit approval.
  • Optionally, organizations may integrate their OpenAI account to take advantage of any organization specific data retention policies.

Data from the incident that will be considered includes: 

  • Built-in and custom fields
  • Human-created timeline events
  • Completed action items
  • Timestamps
  • Alert source
  • Mitigated and resolved messages
  • Slack messages from the incident channel (depending upon Slack channel message visibility)

 Data that is not considered includes:

  • Incident feedback
  • Automated timeline events relating to action Items, workflow runs and playbooks.
  • Any data from private incidents

Note: To enable higher quality output Slack Scope Updates are required.

Updated 26 Jul 2024
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