Help and Documentation
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On-Call
Schedules

Edit Schedules

7min

Learn how you add users, create overrides on a schedule, and pause a schedule.

If you have not yet created a schedule, get started with with our Create a Schedule instructions.

Schedule Changes

  • Any changes made to a schedule (including adding and removing users) won't affect the historical record of that schedule
  • Changes will only apply to future dates and times.

Required User Permissions

Users with the following on-call roles can create, edit, and delete on-call schedules:

  • Admin
  • User

Add Users to an Existing Schedule

Reassign or Revert an Override

  1. Navigate to On-Call --> On-Call Schedule --> or On-Call --> On-Call Schedule --> On-Call Schedule Edit page.
  2. Select the User from which you would like to reassign or revert the override shift.
    • Shifts that are overrides will have an 'Override' tag on them

Revert Override

  1. Select the override shift you would like to Revert to the original assignee.
  2. Click 'Revert to original' to assign the shift back to the original user.



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Note: Reverting an override can also be done from the On-Call Shifts page.

Reassign Override

  1. Select the override shift you would like to the Reassign Override.
  2. Select the User who will be assigned the override.
  3. Click 'Create Override' to apply changes.
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Pause a Schedule

In order to pause a Schedule, you will need to select the Escalation Policy from which the Schedule will be removed:

  1. Navigate to On-Call --> Escalation Policies
  2. Select the Escalation Policy from which you would like to remove the schedule.
  3. Click 'Edit Escalation Policy'
  4. Remove the User, Team or Channel under 'Who do we notify?'
  5. Click 'Save Escalation Policy' to apply changes



Updated 18 Sep 2024
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