Help and Documentation
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Webhooks
Event Payloads
incident.*
1min
JSON
1{
2 "event: : {
3 "id": "9839c4ca-5e7b-416d-ad95-d09ae0c8eead",
4 "type": "incident.created",
5 "issued_at": "2022-11-27T19:44:33.633-08:00",
6 },
7 "data": {
8 "id": "b7eed587-50e6-44fe-b010-7a2bb05d737a",
9 "sequential_id": 19,
10 "title": "Sparkling Frost",
11 "slug": "sparkling-frost",
12 "kind": "normal",
13 "private": false,
14 "summary": null,
15 "status": "started",
16 "url": "http://localhost:3000/account/incidents/19-sparkling-frost",
17 "short_url": null,
18 "mitigation_message": null,
19 "resolution_message": null,
20 "cancellation_message": null,
21 "public_title": null,
22 "zoom_meeting_id": null,
23 "zoom_meeting_start_url": null,
24 "zoom_meeting_join_url": null,
25 "shortcut_story_id": null,
26 "shortcut_story_url": null,
27 "shortcut_task_id": null,
28 "shortcut_task_url": null,
29 "asana_task_id": null,
30 "asana_task_url": null,
31 "github_issue_id": null,
32 "github_issue_url": null,
33 "jira_issue_id": null,
34 "jira_issue_url": null,
35 "google_meeting_id": null,
36 "google_meeting_url": null,
37 "trello_card_id": null,
38 "trello_card_url": null,
39 "linear_issue_id": null,
40 "linear_issue_url": null,
41 "zendesk_ticket_id": null,
42 "zendesk_ticket_url": null,
43 "slack_channel_name": null,
44 "slack_channel_id": null,
45 "slack_channel_url": null,
46 "slack_channel_short_url": null,
47 "service_now_incident_id": null,
48 "service_now_incident_key": null,
49 "service_now_incident_url": null,
50 "opsgenie_incident_id": null,
51 "opsgenie_incident_url": null,
52 "opsgenie_alert_id": null,
53 "opsgenie_alert_url": null,
54 "victor_ops_incident_id": null,
55 "victor_ops_incident_url": null,
56 "pagerduty_incident_id": null,
57 "pagerduty_incident_url": null,
58 "mattermost_channel_id": null,
59 "mattermost_channel_name": null,
60 "mattermost_channel_url": null,
61 "confluence_page_id": null,
62 "confluence_page_url": null,
63 "quip_page_id": null,
64 "quip_page_url": null,
65 "airtable_base_key": null,
66 "airtable_table_name": null,
67 "airtable_record_id": null,
68 "airtable_record_url": null,
69 "google_drive_id": null,
70 "google_drive_url": null,
71 "datadog_notebook_id": null,
72 "datadog_notebook_url": null,
73 "freshservice_ticket_id": null,
74 "freshservice_ticket_url": null,
75 "freshservice_task_id": null,
76 "freshservice_task_url": null,
77 "started_at": "2022-11-27T19:36:00.000-08:00",
78 "detected_at": null,
79 "acknowledged_at": null,
80 "mitigated_at": null,
81 "resolved_at": null,
82 "cancelled_at": null,
83 "created_at": "2022-11-27T19:36:49.779-08:00",
84 "updated_at": "2022-11-27T19:36:49.779-08:00",
85 "labels": {
86 },
87 "severity": null,
88 "user": {
89 "id": 7,
90 "name": "John Doe",
91 "email": "[email protected]",
92 "full_name": "John Doe",
93 "full_name_with_team": "[rootly.com] John Doe",
94 "slack_id": null
95 },
96 "started_by": {
97 "id": 7,
98 "name": "John Doe",
99 "email": "[email protected]",
100 "full_name": "John Doe",
101 "full_name_with_team": "[rootly.com] John Doe",
102 "slack_id": null
103 },
104 "mitigated_by": null,
105 "resolved_by": null,
106 "cancelled_by": null,
107 "roles": [
108 {
109 "id": "e5c83728-78b9-495f-bdc5-55b3db047339"
110 },
111 {
112 "id": "45602201-6cb9-4567-abd6-293096d880ef"
113 }
114 ],
115 "environments": [
116
117 ],
118 "incident_types": [
119
120 ],
121 "services": [
122
123 ],
124 "functionalities": [
125
126 ],
127 "groups": [
128
129 ],
130 "events": [
131 {
132 "id": "01608451-5926-41ea-88b0-5af2f3cf5f79",
133 "event": "John Doe created this incident",
134 "event_raw": "John Doe created this incident",
135 "kind": "event",
136 "source": "web",
137 "visibility": "external",
138 "occurred_at": "2022-11-27T19:36:49.779-08:00",
139 "created_at": "2022-11-27T19:36:49.779-08:00",
140 "updated_at": "2022-11-27T19:36:49.884-08:00"
141 },
142 {
143 "id": "42a1a95d-5ae2-4b74-a8dd-af675311769a",
144 "event": "Started date has been set to <span class=\"badge badge-info-inverted\">November 27 7:36 PM PST</span>",
145 "event_raw": "Started date has been set to November 27 7:36 PM PST",
146 "kind": "trail",
147 "source": "web",
148 "visibility": "internal",
149 "occurred_at": "2022-11-27T19:36:49.955-08:00",
150 "created_at": "2022-11-27T19:36:49.955-08:00",
151 "updated_at": "2022-11-27T19:36:49.955-08:00"
152 }
153 ],
154 "action_items": [
155 {
156 "id": "a3121c52-39a8-4ba4-aef4-e33e6c6bcbdc",
157 "incident_id": "b7eed587-50e6-44fe-b010-7a2bb05d737a",
158 "description": null,
159 "summary": "Tasks can be customized in Rootly",
160 "kind": "task",
161 "priority": "medium",
162 "status": "open",
163 "due_date": null,
164 "jira_issue_id": null,
165 "jira_issue_url": null,
166 "asana_task_id": null,
167 "asana_task_url": null,
168 "github_issue_id": null,
169 "github_issue_url": null,
170 "shortcut_story_id": null,
171 "shortcut_story_url": null,
172 "shortcut_task_id": null,
173 "shortcut_task_url": null,
174 "trello_card_id": null,
175 "trello_card_url": null,
176 "linear_issue_id": null,
177 "linear_issue_url": null,
178 "zendesk_ticket_id": null,
179 "zendesk_ticket_url": null,
180 "airtable_base_key": null,
181 "airtable_table_name": null,
182 "airtable_record_id": null,
183 "airtable_record_url": null,
184 "freshservice_ticket_id": null,
185 "freshservice_ticket_url": null,
186 "freshservice_task_id": null,
187 "freshservice_task_url": null,
188 "created_at": "2022-11-27T19:15:07.651-08:00",
189 "updated_at": "2022-11-27T19:15:07.651-08:00"
190 },
191 {
192 "id": "70ef7704-aecb-401a-833d-edaf8aaa9d86",
193 "incident_id": "b7eed587-50e6-44fe-b010-7a2bb05d737a",
194 "description": null,
195 "summary": "Update `/incident summary`",
196 "kind": "task",
197 "priority": "medium",
198 "status": "open",
199 "due_date": null,
200 "jira_issue_id": null,
201 "jira_issue_url": null,
202 "asana_task_id": null,
203 "asana_task_url": null,
204 "github_issue_id": null,
205 "github_issue_url": null,
206 "shortcut_story_id": null,
207 "shortcut_story_url": null,
208 "shortcut_task_id": null,
209 "shortcut_task_url": null,
210 "trello_card_id": null,
211 "trello_card_url": null,
212 "linear_issue_id": null,
213 "linear_issue_url": null,
214 "zendesk_ticket_id": null,
215 "zendesk_ticket_url": null,
216 "airtable_base_key": null,
217 "airtable_table_name": null,
218 "airtable_record_id": null,
219 "airtable_record_url": null,
220 "freshservice_ticket_id": null,
221 "freshservice_ticket_url": null,
222 "freshservice_task_id": null,
223 "freshservice_task_url": null,
224 "created_at": "2022-11-27T19:15:07.626-08:00",
225 "updated_at": "2022-11-27T19:15:07.651-08:00"
226 },
227 {
228 "id": "368921f4-419c-4df3-92a2-006c3882dc70",
229 "incident_id": "b7eed587-50e6-44fe-b010-7a2bb05d737a",
230 "description": null,
231 "summary": "Ensure roles are assigned",
232 "kind": "task",
233 "priority": "medium",
234 "status": "open",
235 "due_date": null,
236 "jira_issue_id": null,
237 "jira_issue_url": null,
238 "asana_task_id": null,
239 "asana_task_url": null,
240 "github_issue_id": null,
241 "github_issue_url": null,
242 "shortcut_story_id": null,
243 "shortcut_story_url": null,
244 "shortcut_task_id": null,
245 "shortcut_task_url": null,
246 "trello_card_id": null,
247 "trello_card_url": null,
248 "linear_issue_id": null,
249 "linear_issue_url": null,
250 "zendesk_ticket_id": null,
251 "zendesk_ticket_url": null,
252 "airtable_base_key": null,
253 "airtable_table_name": null,
254 "airtable_record_id": null,
255 "airtable_record_url": null,
256 "freshservice_ticket_id": null,
257 "freshservice_ticket_url": null,
258 "freshservice_task_id": null,
259 "freshservice_task_url": null,
260 "created_at": "2022-11-27T19:15:07.601-08:00",
261 "updated_at": "2022-11-27T19:15:07.651-08:00"
262 }
263 ],
264 "form_field_selections": [
265
266 ],
267 "feedbacks": [
268
269 ],
270 "incident_post_mortem": null
271 }
272}
Updated 03 Mar 2023
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