Help and Documentation
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Webhooks
Event Payloads
incident.*
1min
JSON
{
"event: : {
"id": "9839c4ca-5e7b-416d-ad95-d09ae0c8eead",
"type": "incident.created",
"issued_at": "2022-11-27T19:44:33.633-08:00",
},
"data": {
"id": "b7eed587-50e6-44fe-b010-7a2bb05d737a",
"sequential_id": 19,
"title": "Sparkling Frost",
"slug": "sparkling-frost",
"kind": "normal",
"private": false,
"summary": null,
"status": "started",
"url": "http://localhost:3000/account/incidents/19-sparkling-frost",
"short_url": null,
"mitigation_message": null,
"resolution_message": null,
"cancellation_message": null,
"public_title": null,
"zoom_meeting_id": null,
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"slack_channel_name": null,
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"service_now_incident_id": null,
"service_now_incident_key": null,
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"opsgenie_alert_id": null,
"opsgenie_alert_url": null,
"victor_ops_incident_id": null,
"victor_ops_incident_url": null,
"pagerduty_incident_id": null,
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"mattermost_channel_id": null,
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"google_drive_id": null,
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"datadog_notebook_id": null,
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"started_at": "2022-11-27T19:36:00.000-08:00",
"detected_at": null,
"acknowledged_at": null,
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"resolved_at": null,
"cancelled_at": null,
"created_at": "2022-11-27T19:36:49.779-08:00",
"updated_at": "2022-11-27T19:36:49.779-08:00",
"labels": {
},
"severity": null,
"user": {
"id": 7,
"name": "John Doe",
"email": "[email protected]",
"full_name": "John Doe",
"full_name_with_team": "[rootly.com] John Doe",
"slack_id": null
},
"started_by": {
"id": 7,
"name": "John Doe",
"email": "[email protected]",
"full_name": "John Doe",
"full_name_with_team": "[rootly.com] John Doe",
"slack_id": null
},
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"resolved_by": null,
"cancelled_by": null,
"roles": [
{
"id": "e5c83728-78b9-495f-bdc5-55b3db047339"
},
{
"id": "45602201-6cb9-4567-abd6-293096d880ef"
}
],
"environments": [
],
"incident_types": [
],
"services": [
],
"functionalities": [
],
"groups": [
],
"events": [
{
"id": "01608451-5926-41ea-88b0-5af2f3cf5f79",
"event": "John Doe created this incident",
"event_raw": "John Doe created this incident",
"kind": "event",
"source": "web",
"visibility": "external",
"occurred_at": "2022-11-27T19:36:49.779-08:00",
"created_at": "2022-11-27T19:36:49.779-08:00",
"updated_at": "2022-11-27T19:36:49.884-08:00"
},
{
"id": "42a1a95d-5ae2-4b74-a8dd-af675311769a",
"event": "Started date has been set to <span class=\"badge badge-info-inverted\">November 27 7:36 PM PST</span>",
"event_raw": "Started date has been set to November 27 7:36 PM PST",
"kind": "trail",
"source": "web",
"visibility": "internal",
"occurred_at": "2022-11-27T19:36:49.955-08:00",
"created_at": "2022-11-27T19:36:49.955-08:00",
"updated_at": "2022-11-27T19:36:49.955-08:00"
}
],
"action_items": [
{
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"description": null,
"summary": "Tasks can be customized in Rootly",
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"created_at": "2022-11-27T19:15:07.651-08:00",
"updated_at": "2022-11-27T19:15:07.651-08:00"
},
{
"id": "70ef7704-aecb-401a-833d-edaf8aaa9d86",
"incident_id": "b7eed587-50e6-44fe-b010-7a2bb05d737a",
"description": null,
"summary": "Update `/incident summary`",
"kind": "task",
"priority": "medium",
"status": "open",
"due_date": null,
"jira_issue_id": null,
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"shortcut_story_id": null,
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"created_at": "2022-11-27T19:15:07.626-08:00",
"updated_at": "2022-11-27T19:15:07.651-08:00"
},
{
"id": "368921f4-419c-4df3-92a2-006c3882dc70",
"incident_id": "b7eed587-50e6-44fe-b010-7a2bb05d737a",
"description": null,
"summary": "Ensure roles are assigned",
"kind": "task",
"priority": "medium",
"status": "open",
"due_date": null,
"jira_issue_id": null,
"jira_issue_url": null,
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"trello_card_id": null,
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"linear_issue_id": null,
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"zendesk_ticket_id": null,
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"freshservice_ticket_id": null,
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"freshservice_task_id": null,
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"created_at": "2022-11-27T19:15:07.601-08:00",
"updated_at": "2022-11-27T19:15:07.651-08:00"
}
],
"form_field_selections": [
],
"feedbacks": [
],
"incident_post_mortem": null
}
}
Updated 03 Mar 2023
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