Traditionally, Rootly has strictly relied on workflow configurations to automate Jira actions. While it offered the flexibility required to meet complex incident response procedures, it did require some initial effort to set up. Understanding that not all customers adopt super complex procedures, we've introduced Smart Defaults to our Jira integration to help simplify the configuration process.

New customers on Rootly will have Smart Defaults automatically turned on as soon as they install Jira. They will be able to interact with Jira out-of-box!

Existing customers will have Smart Defaults turned off to avoid interrupting the workflows that have already been set up.

To get started with Jira Smart Defaults, you'll want to first navigate to Integrations > Jira (Configuration).

This URL is used to set up your Jira webhook. Please see Setting Up Jira Webhook for detailed steps.



This section is for configuring the creation of Jira tickets from Rootly.

This flag will allow Rootly to automatically create a Jira ticket into the specified project as soon as an incident is declared on Rootly.

This field allows you to select which project to create the Jira ticket into. If you need to create Jira tickets to different projects, you can disable this and configure through workflows.

This field allows you to select an issue type for your Jira ticket. The options are pulled directly from the project you've specified in the previous Project Key field.

This field allows you to select the status to create the ticket into.The options are pulled directly from the project and issue type you've specified in the previous Project Key and Issue Type fields.

This field allows you to define the Summary field of your Jira ticket. By default it is set to {{ incident.title }} to match the title of your incident. This field supports Liquid syntax.

This field allows you to define the Description field of your Jira ticket. By default it is set to {{ incident.summary }} to match the summary of your incident. This field supports Liquid syntax.

This flag allows you to assign the Jira ticket to someone by providing an email address. If no email address is provided, the ticket will be assigned to the creator of the incident. This field supports Liquid syntax.

This flag allows you to enable automatic creation of a bookmark to the Jira ticket in the incident Slack channel. Slack’s channel bookmarks let you save and highlight your most important information in a project, letting you quickly find and interact with key information.

This flag allows you to enable automatic update of the matching Jira ticket whenever an incident is updated. This is a one-way update, meaning only updates from incidents flow into Jira and not the other way around.

This section is for configuring the creation of Jira subtasks for action items created on Rootly.

This flag will allow Rootly to automatically create a Jira subtask under the parent Jira ticket every time a new action item is created in Rootly.

This field allows you to select the status to create the subtask into.The options are pulled directly from the project specified in the previous Project Key field.

This flag allows you to enable automatic update of the matching Jira sub-task whenever an action item is updated. This is a one-way update, meaning only updates from incidents flow into Jira and not the other way around.

If you need help or more information about this integration, please contact [email protected] or start a chat by navigating to Help > Chat with Us.