Service Now

Workflows

4min

To continue, you will first need to integrate with Freshservice if you haven't already: Service Now﻿ 
Create a ServiceNow Incident
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Update a ServiceNow Incident
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Custom Fields
Major  incident
JS
// Example create major incident (make sure acts_as_user is set) and ACL good (Cf. https://community.servicenow.com/community?id=community_question&sys_id=fae73aeb1b7370900b8a9979b04bcb1a)
{
  "assignment_group": "3De45d9ebc3b333200fe02c9bb34efc434",
  "major_incident_state": "proposed"
}
// Example create major incident (make sure acts_as_user is set) and ACL good (Cf. https://community.servicenow.com/community?id=community_question&sys_id=fae73aeb1b7370900b8a9979b04bcb1a)
{
  "assignment_group": "3De45d9ebc3b333200fe02c9bb34efc434",
  "major_incident_state": "proposed"
}
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Add comment
JS
{% if incident.events.last != blank %}
{
  "comments": "{{ incident.events | last | get: 'event' }}"
}
{% endif %}
{% if incident.events.last != blank %}
{
  "comments": "{{ incident.events | last | get: 'event' }}"
}
{% endif %}
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