Managing Incidents



Overview

Incident management is at the heart of how Rootly works. This page will describe the different ways you can create, manage, and resolve incidents with Rootly.

Incidents can be in one of three states at any given time:

• STARTED - This is the default status for when new incidents are created.
• MITIGATED - The incident is ongoing but immediate customer impact has stopped.
• RESOLVED - The incident is resolved and a long-term or permanent fix has been implemented.

There are four main ways to easily create or modify an incident within Rootly.

• Via the Rootly web UI.
• Via Slack.
• Via third-party services such as PagerDuty, VictorOps, and Opsgenie.
• Via the API.