On-Call Notifications

Learn how to set up shift reminders and notification rules! To get started naigate to On-Call tab --> On-call Notifications

Shift Reminders allow you to decide if you would like to be notified before your shift starts and ends. Simply toggle on and off shift reminders and configure how you'd like to be notified. This applies to both the frequency of when you’re notified, as well as which methods will be used (push notification, phone call, SMS, email, and/or Slack).

Notification rules determine how you will be notified when an alert is assigned to you. This applies to both the frequency of when you’re notified, as well as which methods will be used (push notification, phone call, SMS, and/or email). Here you will configure both Audible Notifications and Quiet Notifications. Add Step(s) for how and when you want to be notified. Use the Test Notifications button to test out your selected notification methods.

Audible notifications are critical alerts designed to bypass Do Not Disturb settings, ensuring that on-call responders are reachable through calls and push notifications even during silenced periods.

Quiet notifications are alerts that are delivered with minimal disruption, allowing on-call responders to receive important updates without the urgency of immediate action unless necessary.

Lastly, Save Changes.