Updating Incident Timestamps
Every Rootly incident keeps track of the following timestamps:
- Triaged (Optional)
- Started (Required)
- Detected (Optional)
- Acknowledged (Optional)
- Mitigated (Required once the incident has been mitigated)
- Resolved (Required once the incident has been resolved)
These timestamps can be updated through the Rootly Slack bot by using /incident timestamps.
- Enter /incident timestamps
- Update the date and time of each timestamp to the values you need
- Click update
- Done! Your timestamps should be updated.
Each timestamp plays an important role in calculating the metrics of an incident and accross the overall organization. The following are the math behind each calculated value:
Value | Format | Formula |
Time to Mitigation {{ incident.time_to_mitigation }} | Integer in hours | {{ incident.mitigated_at }} - {{ incident.started_at }} |
Mitigation Duration {{ incident.mitigation_duration }} | Integer in seconds | {{ incident.mitigated_at }} - {{ incident.started_at }} |
Time to Detection {{ incident.time_to_detection }} | Integer in hours | {{ incident.detected_at }} - {{ incident.started_at }} |
Detection Duration {{ incident.detection_duration }} | Integer in seconds | {{ incident.detected_at }} - {{ incident.started_at }} |
Time to Acknlowledge {{ incident.time_to_acknowledge }} | Integer in hours | {{ incident.acknowledged_at }} - {{ incident.started_at }} |
Acknowledge Duration {{ incident.acknowledge_duration }} | Integer in seconds | {{ incident.acknowledged_at }} - {{ incident.started_at }} |
Time to Resolution {{ incident.time_to_resolution }} | Integer in hours | {{ incident.resolved_at }} - {{ incident.started_at }} |
Incident Duration {{ incident.duration }} | Integer in seconds | If resolved, {{ incident.mitigated_at }} - {{ incident.started_at }} If not resolved, now - {{ incident.started_at }} |

