Overview

Rootly comes with a series of built-in incident properties that are carefully selected to meet common incident characterization requirements. These properties are used to provide incidents with additional metadata so teams can dynamically trigger automations and run metrics reports based on these properties. Please see the Incident Properties page to learn more about them. You can access the Built-In Fields page by navigating to Configurations > Fields > Built-in-fields Clean Shot2025 08 20at13 47 26@2x Pn

Managing Built-In Fields

Enable/Disable Field

Only enabled fields are considered to be live fields - meaning they can appear on UI screens and be updated during incidents. Disabled fields are NOT usable during incidents and cannot be updated by workflows either. You can use the toggle switch next to the field name to enable/disable it.
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Edit Field

You can edit a specific field by clicking on the edit icon on the right-hand side of the field. Once selected, you will see an Edit Form Field pane open. From here, you’ll be able to edit how this particular field appears in the forms. Clean Shot2025 08 20at13 49 35@2x Pn

Support

If you need help or more information about this page, please contact support@rootly.com or start a chat by navigating to Help > Chat with Us.