Mobile App
Required User Seats and User Permissions
Users will need an on-call seat to log in and access the app.
The Rootly mobile app lets you receive and acknowledge alerts, escalate alerts to incidents, and see all the information you need while you are on-call.
Rootly's mobile app supports both iOS and Android devices.
To download Rootly for iOS, follow these steps:
- Search for the Rootly app.
- Download the app.
- Enter your Rootly credentials.
To download Rootly for Android, follow these steps:
- Search for the Rootly app.
- Download the app.
- Enter your Rootly credentials.
Log in to your Rootly account using any of the following methods:
- Email address and password
- Google SSO
- Slack SSO
- Third-party identity provider (SAML SSO)
For security purposed minimum software versions supported are:
- Android 11+ (SDK 30+)
- iOS 16+
- IOS used critical alert for high urgency alerts.
Battery-Saving Mode
Users may experience delayed notifications when using battery-saving mode. To resolve this for PagerDuty, navigate to Settings > Battery > Battery usage > Rootly, and choose Unrestricted.
On some devices, this setting might appear as Don't wake for notifications. Disabling this option can help ensure notifications are received promptly.
Battery Optimization and App Restrictions: Samsung devices are known to aggressively manage background processes to optimize battery life. When an app is in the background or killed, Samsung’s battery optimization settings can block notifications entirely, or modify their behavior (such as muting sound or vibration). You can check if battery optimization is affecting your app:
Device-Specific Notification Handling: Some Samsung devices (especially recent ones with One UI) impose additional restrictions on background notifications. You might need to guide users to allow the app to run in the background or turn off restrictions. For this:
Incoming pages from Rootly can come from various numbers dependending the country you're located in. To ensure that each page appears as Rootly calling, you can download the Rootly vCard through this link: https://rootly.com/rootly-outgoing-numbers.vcf.
