On-Call Shifts
Quickly see when you're on-call next by viewing your shifts.
On-Call Shifts allows users to view their current and upcoming on-call shifts and those of other users in a single, easy-to-use page.
To view on-call shifts, navigate to On-Call --> On-Call Shifts page.
Shifts will be grouped based on their status:
- Currently On-Call - User's current on-call shifts.
- Upcoming On-Call - User's upcoming on-call shifts.
- Inactive On-Call - User's inactive on-call shifts due to the schedule not having been assigned to any Escalation Policy.
Always on-call shifts will appear under the Currently On-Call section. On the calendar, these will appear as a solid horizontal shift at the top of the calendar.
Recurring on-call shifts will appear under the Currently On-Call and Upcoming On-Call sections. On the calendar, these will appear on the calendar as a solid vertical colour shift
To view shifts of other users, select the User dropdown and search or scroll for the User.
To create an override for on-call shifts, you can do so by:
- Navigate to On-Call --> On-Call Shifts
- Select the User you would like to create an override shift for.
- Click the 'Create Override' button on the top-right corner or select shift, and in the popover, click the 'Create Override' button.
- The User whose shifts are filtered in the side draw will appear by default.
- Select which shifts that will be overridden during your selected timeframe.
- Select the user who will be assigned to this override shift.
- Click 'Create Override' to apply changes.
- Navigate to On-Call --> On-Call Shifts
- Select the User from which you would like to reassign or revert the override shift.
- Shifts that are overrides will have an 'Override' tag on them
- Select the override shift you would like to Revert to the original assignee.
- Click 'Revert to original' to assign the shift back to the original user.
Note: Reverting an override can also be done from the On-Call Schedule page as well as the On-Call Schedule Edit page.
- Select the override shift you would like to the Reassign Override.
- Select the User who will be assigned the override.
- Click 'Create Override' to apply changes.

