​
Overview

Shadowing is a great way for new team members to learn and gain confidence before taking on on-call duties permanently. The new On-Call Shadowing features makes it easy for teams to add shadowing users, without the need to duplicate a schedule.

​
Shadow Set-up

Navigate to On-Call —> On-Call Schedules —> Create new schedule or edit existing schedule —> navigate to Shadows tab

​
Define Active Hours

The Page shadow user during specific hours toggle allows you to set specific hours for which you want the shadow user to be paged. This is great for when you have a 24/7 schedule but you only want the shadow users to be paged during their business hours and not necessarily 24/7. You can also include weekends here if desired by checking the Include weekend check box.

​
Add Shadow Users

A Shadow User can be set up to shadow an entire schedule OR only shadow a specific on-call user that’s part of the given schedule. Once ready to add shadow users, you will click Add shadow user.

​
Shadow a User

To have a user shadow a team member, you would select Shadow a user mode. This will allow you to set a specific user to shadow, as well as the duration in which you would like the shadowing to occur.

​
Shadow a Schedule

To have a user shadow and entire schedule, you would select Shadow a schedule mode.
You can have multiple shadow users shadowing at the same time(or different times), while allowing them to shadow specific users or schedules.

​
View Shadow User on Calendar

You can quickly see who is shadowing by clicking on a shift that has the ghost icon. You will see shadow users listed below the on-call user.
Once shadowing duration has completed, shadow users will automatically be removed from the schedule. There is no need to manually remove them post shadow assignment.