Shadowing is a great way for new team members to learn and gain confidence before taking on on-call duties permanently.The new On-Call Shadowing features makes it easy for teams to add shadowing users, without the need to duplicate a schedule.
The Page shadow user during specific hours toggle allows you to set specific hours for which you want the shadow user to be paged. This is great for when you have a 24/7 schedule but you only want the shadow users to be paged during their business hours and not necessarily 24/7. You can also include weekends here if desired by checking the Include weekend check box.
A Shadow User can be set up to shadow an entire schedule OR only shadow a specific on-call user that’s part of the given schedule.Once ready to add shadow users, you will click Add shadow user.
To have a user shadow a team member, you would select Shadow a user mode. This will allow you to set a specific user to shadow, as well as the duration in which you would like the shadowing to occur.
You can quickly see who is shadowing by clicking on a shift that has the ghost icon. You will see shadow users listed below the on-call user.
Once shadowing duration has completed, shadow users will automatically be removed from the schedule. There is no need to manually remove them post shadow assignment.