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Overview

Syncing an on-call schedule with a Slack user group allows teams to streamline communication, enhances coordination, and improve the overall efficiency of incident response. In Slack, your team members can tag the person on-call using a Slack user group. When this user group is mentioned in a Slack message, Rootly will automatically notify the person who is on-call for that schedule.

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Set Up Steps

  1. Select and begin editing an existing schedule or create a new schedule that you would like to add the slack user group too.
  2. Under the Notifications tab, select the desired Slack user group from the dropdown menu.
  3. Make sure to save the schedule’s changes.
Once configured, anytime this Slack user group is mentioned in a message, the on-call responder will be notified. You can sync a single Slack user group across multiple schedules. For example, if your team wants to be able to tag all on-call responders across schedules, use the same Slack user group when configuring each schedule. When this user group is mentioned, each responder will be notified.