Learn how to get started with on-call schedules.
Schedules are used to determine which user or team will be on-call and in what order.
Required User Permissions
Users with the following on-call roles can create, edit, and delete on-call schedules:
Admin User
To create a new schedule in the web app:
Required User Permissions
Users with the following on-call roles can create, edit, and delete on-call schedules:
Admin User
Note: Those who do not have an on-call seat cannot be added to a schedule.
Important: Next, you will need to connect the schedule to a service or team through an escalation policy. For schedules that are not added to an escalation policy, users on the schedule will not be notified of any alerts.
Warning!
Deleting a schedule is permanent and cannot be restored. Please see our ‘Pause a Schedule’ instructions to pause or deactivate a schedule.
The on-call schedules page provides an overview of every schedule where users can see at a glance who is currently on call, what escalation policy the schedule uses, and upcoming shifts. Users can filter all schedules (by user, team, and upcoming overrides), sort by (number of users, created date, and last updated date), and they can easily search schedules.
The on-call schedules page can be found in the web app under On-Call —> Schedules.
To filter schedules by date, you have the following options:
To find a user, click on the Member dropdown. You can search or filter to find users. To remove a user, click the ’…’ and select Delete.
To find a team, click on the Member dropdown. You can search or filter to find teams. To remove a team, click the ’…’ and select Delete.
To search for a schedule, enter the schedule’s name in the Search field and hit enter.
Schedule Card Details:
Schedule: view the Name of the of the schedule Status: View which schedules are Live On-call: View the User or Team that is on-call Escalation Policies: View if there is an Escalation Policy as well as which one
Shift Details:
On-call: View the User or Team that is on-call Shift date and time: View the Start and End date and time of a shift Override: Ability to Create Override for a specific shift
To manage your schedules, you can create a Schedule Group.
You can review all changes made to a schedule, including when it was created, in each schedule’s audit log. This gives you confidence when collaborating on schedules with multiple stakeholders because you can verify when changes were made and at what point in time.
To access your schedule’s audit log, begin editing the schedule, then select View Version History in the top right corner.