If you have not yet created a schedule, get started with our Create a Schedule instructions.

Schedule Changes

Any changes made to a schedule (including adding and removing users) won’t affect the historical record of that schedule Changes will only apply to future dates and times.

Required User Permissions

Users with the following on-call roles can create, edit, and delete on-call schedules:

Admin User

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Add Users to an Existing Schedule

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Reassign or Revert an Override

  1. Navigate to On-Call —> On-Call Schedule —> or On-Call —> On-Call Schedule —> On-Call Schedule Edit page.
  2. Select the User from which you would like to reassign or revert the override shift.
    • Shifts that are overrides will have an ‘Override’ tag on them

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Revert Override

  1. Select the override shift you would like to Revert to the original assignee.
  2. Click ‘Revert to original’ to assign the shift back to the original user.
Note: Reverting an override can also be done from the On-Call Shifts page.

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Reassign Override

  1. Select the override shift you would like to the Reassign Override.
  2. Select the User who will be assigned the override.
  3. Click ‘Create Override’ to apply changes.

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Pause a Schedule

In order to pause a Schedule, you will need to select the Escalation Policy from which the Schedule will be removed:

  1. Navigate to On-Call —> Escalation Policies
  2. Select the Escalation Policy from which you would like to remove the schedule.
  3. Click ‘Edit Escalation Policy’
  4. Remove the User, Team or Channel under ‘Who do we notify?’
  5. Click ‘Save Escalation Policy’ to apply changes.