Skip to main content
On iOS, high-urgency Rootly pages are delivered as Critical Alerts, which are designed to break through the Ring/Silent switch and Do Not Disturb. If an iPhone stays silent on a page, it’s almost always one of the settings below.

​
Start here

1

Enable Critical Alerts for Rootly

In Settings → Notifications → Rootly (your iPhone’s Settings), make sure Allow Notifications and Critical Alerts are both on. Critical Alerts is what lets Rootly break through the Ring/Silent switch and Do Not Disturb.
2

Check your Focus modes

If you use a Focus, make sure it isn’t filtering Rootly (see below).
3

Send a test alert

In the Rootly app, go to Settings → Troubleshooting and tap Send a test alert to confirm an audible page comes through.

​
Reported issues

Likely cause: When an Apple Watch is connected, your iPhone can route Rootly alerts to the watch and stay silent itself.Fix:
  1. Open the Watch app on your iPhone
  2. Go to Notifications
  3. Scroll to Mirror iPhone Alerts from and unselect Rootly
This lets the full Rootly sound play on your iPhone while on-call.
Likely cause: Critical Alerts is turned off, so pages fall back to standard notifications that respect the Ring/Silent switch and Do Not Disturb.
Likely cause: A Focus (Work, Sleep, Personal, and so on) is filtering Rootly’s notifications.Fix: Critical Alerts bypass Focus by design. If standard pages are being filtered, add Rootly as an Allowed app in the Focus, or rely on Critical Alerts and calls for audible paging.
Likely cause: Low Power Mode can delay background delivery of standard push.Fix: Critical Alerts and calls are unaffected, so keep an audible path on Critical Alerts. If you depend on standard push, avoid Low Power Mode while on-call.
Phone-call ring-through and audio fixes (including iPhone Emergency Bypass) live on the Phone calls page.
Still not paging? See Contacting Support for what to send us (including a device dump from the app), or email support@rootly.com.