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Rootly can page you with a phone call and a recorded message. If the call doesn’t ring, comes through silent, or the recorded message is hard to hear, it’s almost always how your phone treats calls from numbers it doesn’t recognize, and the fix differs by platform.
Rootly places calls from a range of numbers, so your phone may not recognize them as Rootly. Saving our contact card is the foundation for every fix below: in the app, Settings → Update Contact Card, or import the Rootly contact card manually.

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The call doesn’t ring through Do Not Disturb

Adding Rootly to Favorites isn’t enough on its own. Turn on Emergency Bypass on the Rootly contact, which rings through the silent switch, Focus, and Do Not Disturb:
  1. Save the contact card (Settings → Update Contact Card in the app).
  2. Open Contacts → Rootly → Edit → Ringtone and turn Emergency Bypass on.
Allow calls from your saved contacts through Do Not Disturb, then make sure Rootly is one:
  1. Save the contact card (Settings → Update Contact Card in the app).
  2. In your phone’s Settings → Do Not Disturb → Calls (wording varies by manufacturer), allow Starred contacts.

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Call audio is quiet, garbled, or delayed

Likely cause (mostly iPhone): when a critical alert and the call arrive at the same moment, the alert tone plays over the first few seconds of the call on a louder audio channel. That can sound like low volume, or like a delay before the recorded message starts. (On iOS there’s no per-notification volume control, so this shows up there more than on Android.)Fix:
  • Turn your device volume up during the call. The message comes through once the alert tone finishes.
Without the Rootly app there’s no Critical Alerts permission to lean on, so the call is just an inbound call from an unknown number, which Do Not Disturb silences. Save the contact card and apply the Do Not Disturb step for your platform above (iPhone Emergency Bypass, Android starred contact).
Still not getting calls? See Contacting Support for what to send us (including a device dump and the specific alert link), or email support@rootly.com.