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Missed a page, or got it silently? Start here. Most paging issues come down to a single device setting, and the fixes below are quick. If you’re actively on-call, run the checklist first, then jump to the area that’s failing.
If a page came in silent, first confirm it was high-urgency. Only Audible notification rules (Critical Alerts and/or a phone call) are built to break through Do Not Disturb; Quiet rules don’t force sound. See On-Call Notifications for how the rules work.

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Most Common Fixes

1

Send a Test Alert

In the mobile app, go to Settings → Troubleshooting and tap Send a test alert (it also checks your notification permissions and connection). From the web, go to Settings → Notifications → On-Call Notifications and use Test Notifications. Either confirms delivery in seconds.
2

Confirm Critical Alerts and Do Not Disturb Override Are On

Critical Alerts must be enabled, and Rootly must be allowed to override Do Not Disturb. The exact path differs by platform, so see your device guide below.
3

Make Sure Battery Optimization Isn't Sleeping the App

Critical Alerts are built to break through Do Not Disturb, silent, and vibrate, so you can keep your phone however you like. The usual culprit is battery optimization, so set Rootly’s battery usage to Unrestricted. (If your phone has a physical alert slider, like some OnePlus and Samsung models, also check it isn’t set to Silent. See the Android guide.)

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Find Your Problem

Jump to the area that matches what you’re seeing:

iOS / iPhone

Critical Alerts, Focus modes, and Apple Watch.

Android

Do Not Disturb, battery optimization, and Samsung, Pixel, OnePlus, and more.

Phone calls

Calls that don’t ring through Do Not Disturb, or audio that’s quiet or garbled.

Login & SSO

SSO loops, Okta/Google, and managed (Intune) devices.

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Test Before You Rely on It

After any change (new phone, new number, reinstalling the app, or editing notification rules), send yourself a test page before you go on-call. Test both an audible path (Critical Alerts or a call) and a quiet path (email or non-critical push). See On-Call Notifications for how rules and testing work.
Still missing pages? See Contacting Support for exactly what to send us (including how to grab a device dump), or email support@rootly.com.