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Android notification behavior varies a lot by manufacturer. Start with the checklist, then open the section for your device. Unlike iOS, Android has no single “critical alert” switch, so Rootly relies on a high-importance notification channel plus Do Not Disturb override, and some manufacturers add their own restrictions on top.

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Start here

1

Turn on Bypass DnD and turn up Alert Volume (in the app)

In the Rootly app, go to Settings → On-Call Notifications, enable Bypass DnD, and drag Alert Volume to the top (it overrides your phone’s volume).
2

Confirm the right device is selected

Still under Settings → On-Call Notifications, open Notification Devices and make sure this phone is set to receive your alerts.
3

Stop Android from sleeping the app

In the Rootly app, open Settings → Battery Optimization and disable it for Rootly (or in your phone’s Settings → Apps → Rootly → Battery, choose Unrestricted).
4

Check the physical alert slider (OnePlus and some Samsung)

Software silent mode and Do Not Disturb are fine, since Critical Alerts break through them. Some phones (like OnePlus and a few Samsung models) also have a physical sound switch or alert slider. If yours does, check it isn’t set to Silent (see below).
5

Send a test alert

In the Rootly app, go to Settings → Troubleshooting and tap Send a test alert to confirm an audible page comes through.

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Find the setting for your device

  • Battery: Settings ▸ Apps ▸ Rootly ▸ Battery ▸ Unrestricted
  • Sleeping apps: Settings ▸ Device care ▸ Battery ▸ Background usage limits ▸ remove Rootly from Sleeping and Deep sleeping apps
  • Sound mode: Critical Alerts break through silent and Do Not Disturb. If Vibrate-only still stays silent, update the app (an older One UI bug, fixed in a recent version).

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Reported issues

Devices: some OnePlus and Samsung models with a physical sound switch or alert slider.Likely cause: the phone’s physical sound switch is set to Silent.
Likely cause: On some Samsung One UI versions, the vibrate-only profile suppresses the alert sound even when Do Not Disturb override is enabled.Fix: Update the Rootly app to the latest version, which fixes this. On older versions, keeping the phone on Ring is a workaround. If it persists on the latest version, contact support with your exact model and One UI version.
Likely cause: Battery optimization (Doze / App Standby) is suspending the app’s network access while the phone is idle, so pages queue until you wake it.
Likely cause: Older app versions could leave the device in a Rootly-managed Do Not Disturb state after an alert was acknowledged.Fix: Update the Rootly app to the latest version from Google Play. If you still see a Do Not Disturb labeled “managed by Rootly,” turn it off once after updating.
Likely cause: Android restricts apps inside a Work Profile from overriding system volume and Do Not Disturb.Fix: Install Rootly on your personal profile for full override behavior. If Rootly must stay in the Work Profile, also add Google Chrome to the Work Profile alongside it for better behavior.
Phone-call ring-through and audio fixes live on the Phone calls page.
Still not paging? See Contacting Support for what to send us (including a device dump from the app), or email support@rootly.com.