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Overview

Connecting Grafana Cloud lets Rootly AI query your Grafana Cloud stack during investigations — pulling metrics, logs, profiles, dashboards, and alerts. You provide your stack URL, authorize Rootly AI in Grafana’s consent screen, and the integration is live.
If you self-host Grafana instead of using Grafana Cloud, use the Grafana Managed integration. This page is only for the managed Grafana Cloud offering.

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Before You Start

You’ll need:
  • A Grafana Cloud account with permission to authorize third-party apps against your stack.
  • Your Grafana Cloud stack URL — the base URL of your stack (e.g., https://your-stack.grafana.net). Find it by logging in to Grafana Cloud and copying the URL of the main dashboard.
That’s it. No API keys, no service accounts, no self-hosted infrastructure.

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Connecting

Open Configuration → AI → Connectors and click Connect on the Grafana Cloud card.
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Grafana Cloud Stack URL
string
required
Your stack’s base URL. Must be a Grafana Cloud-hosted URL (*.grafana.net).
Click Save. Rootly redirects to Grafana’s authorization page — sign in to Grafana Cloud (if not already signed in), review the requested access, and click Authorize Rootly AI. Grafana sends you back to Rootly, and the card flips to Connected.

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What Rootly AI Can Read

Once connected, Rootly AI can query your Grafana Cloud stack for:
  • Metrics from any Prometheus-compatible data source connected to Grafana Cloud (including Grafana Cloud’s own Prometheus).
  • Logs from Loki data sources.
  • Traces from Tempo data sources.
  • Dashboard configurations — Rootly AI can look up which dashboards exist and read their panel queries.
  • Alerts and alert rules — including firing state, alert history, and rule definitions.
  • Profiles from Pyroscope data sources (if attached to your stack).
Rootly AI can only see data your authorizing Grafana Cloud user has access to. If you have Team-scoped folders in Grafana, Rootly AI’s read access matches your team membership.

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Best Practices

  • Authorize with a service-oriented account, not a personal one. If a personal Grafana account leaves your organization, the integration breaks silently. A shared service-oriented account (or an admin account with stable membership) survives staff turnover.
  • Review the requested access before authorizing. Grafana’s consent screen shows exactly what Rootly AI is asking for. If any request looks broader than needed, don’t authorize — reach out to Rootly support first.
  • Reconnect after Grafana stack migrations. If you migrate to a new Grafana Cloud stack, the old integration still references the old stack. Disconnect and reconnect against the new stack URL.
  • Test with /rootly test. Declare a test incident after connecting and confirm Rootly AI can pull Grafana signals during the investigation.

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Troubleshooting

Two common causes: (1) your Grafana Cloud account doesn’t have permission to authorize third-party apps — check with a Grafana admin; (2) the stack URL you entered doesn’t match a valid Grafana Cloud stack — verify it ends in .grafana.net and that you can log in to it directly in a browser.
The authorization is valid but your Grafana user’s role doesn’t include read access to whatever Rootly AI is querying. Grafana Cloud enforces role-based access per data source — check your role in Grafana’s team/permissions settings.
Data-source-level access. Even with the right Grafana role, some data sources (especially Team-scoped folders) require explicit permissions. Verify by logging in to Grafana as the same user and running the query directly — if you see the same empty results, the data-source access is the issue.
Grafana Cloud plans include different data-source quotas and integration access. If you downgraded a plan and Rootly AI’s integration is now off your plan, queries return errors. Check your plan’s inclusions in Grafana Cloud settings.

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Frequently Asked Questions

No. Grafana Cloud is fully managed — you don’t run anything. Only the Grafana Managed integration requires you to deploy any additional piece yourself.
One Grafana Cloud stack per Rootly team currently. If you operate multiple stacks, connect the one that hosts most of your observability signals. Multi-stack support is on the roadmap.
The authorization refreshes automatically as long as the underlying Grafana Cloud user account remains active and you haven’t revoked Rootly AI from the Grafana side. If either happens, the integration fails on the next query and needs re-authorization.
Yes. Rootly AI’s queries count as normal Grafana API calls against your plan’s quotas. Investigation-driven volume is low in practice — a few queries per investigation.
Yes. Grafana Cloud’s audit logs record all API activity, including calls made by third-party apps. Filter by Rootly AI to see the full history.

Connectors Overview

The full list of Connectors and how they fit together.

Grafana Managed

The self-hosted-Grafana counterpart.

Grafana Cloud docs

Grafana Labs’ own documentation for Grafana Cloud.