Rootly AI, driven by OpenAI, incorporates multiple safeguards to ensure the security of your data, providing you with peace of mind.
Data sent to OpenAI is solely used to provide Rootly AI services and is neither stored nor used for training purposes by OpenAI.
We automatically redact the following PII before sending any data to OpenAI:
email, addresses, phone numbers, credit card numbers, social security numbers (SSNs) and passwords in URLs
Private incident data is never sent to OpenAI.
Rootly AI never uses your data (even if anonymously) to improve results for other customers; it stays within the walls of your organization and is only used there.
You may opt-out at any time via the AI configuration page. No future changes to how your data is used will change without your explicit approval.
Optionally, organizations may integrate their OpenAI account to take advantage of any organization specific data retention policies.
Data from the incident that will be considered includes: