Data Privacy for AI

Rootly is dedicated to maintaining the highest standards of privacy and security. Read more about our data philosophy.

• Rootly AI, driven by OpenAI, incorporates multiple safeguards to ensure the security of your data, providing you with peace of mind.

• Data sent to OpenAI is solely used to provide Rootly AI services and is neither stored nor used for training purposes by OpenAI.

• We automatically redact the following PII before sending any data to OpenAI:

  • email, addresses, phone numbers, credit card numbers, social security numbers (SSNs) and passwords in URLs

• Private incident data is never sent to OpenAI.

• Rootly AI never uses your data (even if anonymously) to improve results for other customers; it stays within the walls of your organization and is only used there.

• You may opt-out at any time via the AI configuration page. No future changes to how your data is used will change without your explicit approval.

• Optionally, organizations may integrate their OpenAI account to take advantage of any organization specific data retention policies.

Data from the incident that will be considered includes:

• Built-in and custom fields

• Human-created timeline events

• Completed action items

• Timestamps

• Alert source

• Mitigated and resolved messages

• Slack messages from the incident channel (depending upon Slack channel message visibility)

Data that is not considered includes:

• Incident feedback

• Automated timeline events relating to action items, workflow runs and playbooks.

• Any data from private incidents