Rootly is dedicated to maintaining the highest standards of privacy and security. Read more about our data philosophy.

  • Rootly AI, driven by OpenAI, incorporates multiple safeguards to ensure the security of your data, providing you with peace of mind.

  • Data sent to OpenAI is solely used to provide Rootly AI services and is neither stored nor used for training purposes by OpenAI.

  • We automatically redact the following PII before sending any data to OpenAI:

    • email, addresses, phone numbers, credit card numbers, social security numbers (SSNs) and passwords in URLs

  • Private incident data is never sent to OpenAI.

  • Rootly AI never uses your data (even if anonymously) to improve results for other customers; it stays within the walls of your organization and is only used there.

  • You may opt-out at any time via the AI configuration page. No future changes to how your data is used will change without your explicit approval.

  • Optionally, organizations may integrate their OpenAI account to take advantage of any organization specific data retention policies.

Data from the incident that will be considered includes:

  • Built-in and custom fields

  • Human-created timeline events

  • Completed action items

  • Timestamps

  • Alert source

  • Mitigated and resolved messages

  • Slack messages from the incident channel (depending upon Slack channel message visibility)

Data that is not considered includes:

  • Incident feedback

  • Automated timeline events relating to action items, workflow runs and playbooks.

  • Any data from private incidents

Note: To enable higher quality output Slack Scope Updates are required.