Data Privacy for AI
Rootly is dedicated to maintaining the highest standards of privacy and security. Read more about our data philosophy.
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Rootly AI, driven by OpenAI, incorporates multiple safeguards to ensure the security of your data, providing you with peace of mind.
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Data sent to OpenAI is solely used to provide Rootly AI services and is neither stored nor used for training purposes by OpenAI.
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We automatically redact the following PII before sending any data to OpenAI:
- email, addresses, phone numbers, credit card numbers, social security numbers (SSNs) and passwords in URLs
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Private incident data is never sent to OpenAI.
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Rootly AI never uses your data (even if anonymously) to improve results for other customers; it stays within the walls of your organization and is only used there.
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You may opt-out at anytime via the AI configuration page. No future changes to how your data is used will change without your explicit approval.
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Optionally, organizations may integrate their OpenAI account to take advantage of any organization specific data retention policies.
Data from the incident that will be considered includes:
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Built-in and custom fields
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Human-created timeline events
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Completed action items
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Timestamps
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Alert source
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Mitigated and resolved messages
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Slack messages from the incident channel (depending upon Slack channel message visibility)
Data that is not considered includes:
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Incident feedback
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Automated timeline events relating to action Items, workflow runs and playbooks.
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Any data from private incidents
Note: To enable higher quality output Slack Scope Updates are required.
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