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This page covers Rootly’s classic AI features—generated titles, incident summaries, catchup, the AI Editor, and Web Copilot—which use OpenAI models. The conversational Rootly AI agent uses a different model stack and data path; see Data Privacy for Rootly AI.
Rootly is dedicated to maintaining the highest standards of privacy and security. Read more about Rootly’s data philosophy.

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How Your Data Is Handled

  • Rootly AI, driven by OpenAI, incorporates multiple safeguards to ensure the security of your data, providing you with peace of mind.
  • Data sent to OpenAI is solely used to provide Rootly AI services and is neither stored nor used for training purposes by OpenAI.
  • Rootly automatically redacts the following PII before sending any data to OpenAI:
    • email, addresses, phone numbers, credit card numbers, social security numbers (SSNs) and passwords in URLs
  • For these features, private incident data is never sent to OpenAI.
  • Rootly AI never uses your data (even if anonymously) to improve results for other customers; it stays within the walls of your organization and is only used there.
  • You may opt-out at any time via the AI configuration page. No future changes to how your data is used will be made without your explicit approval.
  • Optionally, organizations may integrate their OpenAI account to take advantage of any organization specific data retention policies.

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Data Included in AI Processing

Data from the incident that will be considered includes:
  • Built-in and custom fields
  • Human-created timeline events
  • Completed action items
  • Timestamps
  • Alert source
  • Mitigated and resolved messages
  • Slack messages from the incident channel (depending upon Slack channel message visibility)

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Data Excluded From AI Processing

Data that is not considered includes:
  • Incident feedback
  • Automated timeline events relating to action items, workflow runs and playbooks
  • Any data from private incidents
Note: To enable higher quality output, updated Slack scopes are required.

Data Privacy for Rootly AI

The companion privacy page — data access, retention, audit, and model details for the Rootly AI agent.

AI Summaries

Titles, summaries, catchups, and status write-ups — the feature set this privacy page covers.

Rootly AI Overview

The umbrella page for every Rootly AI capability, including the conversational agent and Web Copilot.