@font-face {
  font-family: 'Ppmori';
  src: url('https://fonts.gstatic.com/s/roboto/v18/KFOmCnqEu92Fr1Mu4mxKKTU1Kg.woff2');
  font-weight: 400;
  font-style: normal;
  font-display: swap;
}

h1, h2, h3 {
    font-family: 'Ppmori';
    letter-spacing: normal !important;
}


Create a Freshservice Ticket

Update a Freshservice Ticket

Create a Freshservice Task

Update a Freshservice Task

Workflows

Rootly

Welcome to Rootly's Help and Support site. This is the place to come find the information you need and answer your questions about using and configuring Rootly.

Overview

To learn more about the features available to you in Rootly, see our demo video.

Introduction to Rootly

Metrics

Contacting Support

List alert groups

Creates an alert group

Retrieves an alert group

Delete an alert group

Update an alert group

List alert urgencies

Creates a new alert urgency from provided data

Creates an alert urgency

Retrieves an alert urgency

Update an alert urgency

Delete an alert urgency

List alerts

Attach alerts to an incident from provided data

Attach alerts to an incident

Creates an alert

Retrieves an alert

Acknowledges an alert

Resolves an alert

Creates a new alert source from provided data

Creates an alert source

Retrieves an alert source

Update an alert source

List alert sources

Delete an alert source

List audits

List authorizations

Creates a new authorization from provided data

Creates an authorization

Retrieves an authorization

Update an authorization

Delete an authorization

List causes

Creates a cause

Retrieves a cause

Update a cause

Delete a cause

List custom forms

Creates a new custom form from provided data

Creates a custom form

Retrieves a custom form

Update a custom form

Delete a custom form

List dashboards

Creates a new dashboard from provided data

Creates a dashboard

Duplicates a dashboard

Sets dashboard to user default

Retrieves a dashboard

Update a dashboard

Delete a dashboard

List dashboard panels

Creates a new dashboard panel from provided data

Creates a dashboard panel

Duplicates a dashboard panel

Retrieves a specific dashboard panel by id

Retrieves a dashboard panel

Update a dashboard panel

Delete a dashboard panel

List environments

Creates a new environment from provided data

Creates an environment

Retrieves an environment

Update an environment

Delete an environment

List escalation policies

Creates a new escalation policy from provided data

Creates an escalation policy

Retrieves a specific escalation policy by id

Retrieves an escalation policy

Update a specific escalation policy by id

Update an escalation policy

Delete a specific escalation policy by id

Delete an escalation policy

Retrieves a specific escalation level by id

Retrieves an escalation level

Update an escalation level

Delete an escalation level

List escalation paths

Creates a new escalation path from provided data

Creates an escalation path

Retrieves a specific escalation path by id

Retrieves an escalation path

Update an escalation path

Delete an escalation path

List FormField Options

Creates a new form_field_option from provided data

Creates FormField Options

Retrieves a specific form_field_option by id

Retrieves FormField Options

Update a specific form_field_option by id

Update FormField Options

Delete a specific form_field_option by id

Delete FormField Options

List Form Set Conditions

Creates a new form_field_placement_condition from provided data

Creates a Form Set Condition

Retrieves a specific form_field_placement_condition by id

Retrieves a Form Set Condition

Update a specific form_field_placement_condition by id

Update a Form Set Condition

Delete a specific form_field_placement_condition by id

Delete a Form Set Condition

List Form Field Placements

Creates a new form_field_placement from provided data

Creates a Form Field Placement

Retrieves a specific form_field_placement by id

Retrieves a Form Field Placement

Update a specific form_field_placement by id

Update a Form Field Placement

Delete a specific form_field_placement by id

Delete a Form Field Placement

List FormField Position

Creates a new form field_position from provided data

Creates FormField Positions

Retrieves a specific form field_position by id

Retrieves a FormFieldPosition

Update a specific form_field position by id

Update a FormFieldPosition

Delete a specific form_field position by id

Delete a FormFieldPosition

List Form Fields

Creates a new form_field from provided data

Creates a Form Field

Retrieves a Form Field

Update a Form Field

Delete a Form Field

Creates a new form_set_condition from provided data

Retrieves a specific form_set_condition by id

Update a specific form_set_condition by id

Delete a specific form_set_condition by id

List Form Sets

Creates a new form_set from provided data

Creates a Form Set

Retrieves a Form Set

Update a Form Set

Delete a Form Set

List functionalities

Creates a new functionality from provided data

Creates a functionality

Retrieves a functionality

Update a functionality

Delete a functionality

Get functionality incidents chart

Get functionality uptime chart

List workflow tasks

Creates a new workflow task from provided data

Creates a workflow task

Retrieves a workflow task

Update a workflow task

Delete a workflow task

List workflow form field conditions

Creates a new workflow form field condition from provided data

Creates a workflow form field condition

Retrieves a specific workflow form field condition by id

Retrieves a workflow form field condition

Update a specific workflow form field condition by id

Update a workflow form field condition

Delete a specific workflow form field condition by id

Delete a workflow_form field condition

List workflow groups

Creates a new workflow group from provided data

Creates a workflow group

Retrieves a specific workflow group by id

Retrieves a workflow group

Update a workflow group

Delete a workflow_group

List workflow runs

Creates a new workflow run from provided data

Creates a workflow run

List workflows

Creates a new workflow from provided data

Creates a workflow

Retrieves a workflow

Update a workflow

Delete a workflow

Ping a heartbeat

List heartbeats

Creates a new heartbeat from provided data

Creates a heartbeat

Retrieves a heartbeat

Update a heartbeat

Delete a heartbeat

List incident action items

Creates a new action item from provided data

Creates an incident action item

Retrieves a specific incident_action_item by id

Retrieves an incident action item

Update a specific incident action item by id

Integration

​Create a Freshservice Ticket

​Update a Freshservice Ticket

​Create a Freshservice Task

​Update a Freshservice Task

Create a Freshservice Ticket

Update a Freshservice Ticket

Create a Freshservice Task

Update a Freshservice Task