Service Now

ServiceNow Integration allows you to:

• Creating an incident in Rootly will create an incident in ServiceNow if you choose to.
• Changing incident title, description, status in Rootly will update the incident in ServiceNow.
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You can setup this integration as a logged in admin user in the integrations page:

First login to your service now instance and let's create an OAuth application:

1. Click on System OAuth > Application Registry as shown below:



2. Click on New as shown below:



3. Click on Create an OAuth API endpoint for external clients as shown below:



4. Fill out and as shown below:

Name: Rootly

Redirect Url: https://rootly.com/auth/service_now/callback



5. Copy your instance url and client Id and client secret generated:



You are all set !

You can uninstall this integration in the integrations panel by clicking Configure > Delete

If you need help or more information about this integration, please contact support@rootly.com or use the lower right chat widget to get connected with an engineer.