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Introduction
The New Relic integration connects Rootly with your New Relic account so teams can capture metric and chart snapshots directly from incident workflows. This provides point-in-time visibility into your observability data without leaving the incident response flow. With the New Relic integration, you can:- Capture New Relic chart snapshots from Genius workflows during incidents
- Attach snapshot links to incident timelines for post-incident review
- Ingest New Relic alert events into Rootly as alerts — see the Alerts page for setup
Before You Begin
Before setting up the integration, make sure you have:- A Rootly account with permission to manage integrations
- A New Relic account with permission to create API keys
- Your New Relic Account ID
We recommend integrating with a dedicated service account so the integration does not break if an individual user leaves your organization.
Installation
Open the New Relic integration in Rootly
Navigate to the integrations page in Rootly and select New Relic.
Generate a New Relic API key
In New Relic, navigate to your API keys settings.
Copy the API key immediately after generating it — New Relic will not show the full key again.
Capture Snapshots in Workflows
Once the integration is connected, a new task is available in your Genius workflows to capture New Relic chart snapshots during incidents.
Snapshots are point-in-time captures attached to the incident timeline, so you can reference exactly what your metrics looked like when the incident occurred.