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Rootly keeps you in the loop! 📢 We’ll send notifications through 📧 Email, 💬 Slack, 📱 SMS, ☎️ Phone Calls, and 🔔 Push Notifications whenever manual pages, alerts are triggered, or incidents are created.

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🚀 Quick Setup

Ready to get started? Navigate to Account Settings → Notifications and choose between General or On-Call Notifications.

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🎯 General Notifications

📧 Email notifications:
  • 📊 Weekly incident summary
  • ✅ Action item assignments
  • 👤 Incident role assignments
  • 📝 Postmortem publications
  • 🆕 Product updates and news
💬 Slack notifications:
  • ✅ Action item assignments
  • 👤 Incident role assignments
  • 🎟️ Incident invitations
  • 🏷️ User mentions in incident messages
  • 💬 User mentions in incident events

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🚨 On-Call Notifications

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⏰ Shift Reminders

🎉 Great news! On-call shift reminders are enabled by default, so you’re all set!
We’ll give you a heads up 1 hour, 1 day, and 3 days before your shifts via 📧 Email, 📱 SMS, 🔔 Push Notifications, or 💬 Slack.

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📋 Notification Rules

📌 Just so you know: Every notification rule needs at least one layer that stays put (can’t be removed).
Ready to customize your notification rules? Here’s how: 🛠️
  1. ➕ Click Add Step to create additional notification layers
  2. ⏱️ Set how long to wait before this layer kicks in (in minutes)
  3. 📞 Pick your preferred notification methods: 📧 Email, 📱 SMS, ☎️ Call, or 🔔 Push Notification
  4. 🧪 Hit Test to make sure everything works perfectly
  5. 🗑️ Use Delete to clean up any layers you don’t need
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