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Your user profile is where you manage your personal account settings in Rootly. This includes your contact information, notification preferences, password settings, linked accounts, and subscriptions.

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Access Your User Profile

You can open your user profile in either of these ways:
  • From the Dashboard, click your profile photo next to the greeting
  • From the left sidebar, open Configuration and select one of your account settings pages, such as My Information
Profile photo entry point from the dashboard
From your profile, you can manage the following areas:
  • My Information
    • Update your personal details, contact information, and account preferences
  • Reset Password
    • Change your password if your organization does not use SSO
  • Notifications
    • Manage your incident and on-call notification settings
  • Linked Accounts
    • View connected accounts such as Slack or Mattermost
  • Subscriptions
    • Manage broadcast group subscriptions and communication preferences

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My Information

The My Information section is where you manage your personal and account details. This section includes settings such as:
  • Name and profile photo
  • Email addresses
  • Phone numbers
  • Mobile devices
  • Time zone
  • Theme and other account preferences
My Information settings in the user profile

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Reset Password

Use Reset Password to change your current password. To update your password, enter your current password and your new password, then save your changes. If your organization uses SSO, this section is not available for password changes. In that case, your password is managed by your identity provider.
Reset Password section in the user profile

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Notifications

Use the Notifications section to control how Rootly contacts you. Depending on your plan and permissions, this section may include:
  • Incident Notifications for email, Slack, and related incident updates
  • On-Call Notifications for paging and on-call delivery settings
If you have access to on-call features, you may also be able to send test notifications to verify your setup.
Notifications settings in the user profile

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Linked Accounts

The Linked Accounts section shows chat accounts connected to your profile, such as Slack or Mattermost. This section is available only when your organization has those integrations enabled.
Linked Accounts section in the user profile

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Subscriptions

In Subscriptions, you can manage your broadcast groups and choose which communications you want to receive. This section is available when your organization has Incident Communications enabled. Use it to control which updates and communication groups you are subscribed to.
Subscriptions section in the user profile

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Frequently Asked Questions

You can open your user profile by clicking your profile photo from the Dashboard or by opening Configuration in the left sidebar and selecting one of your account settings pages.
If your organization uses SSO, your password is managed by your identity provider instead of Rootly. In that case, the Reset Password section will not allow password changes.
My Information includes your personal and account settings, such as your name, profile photo, email addresses, phone numbers, mobile devices, time zone, and other account preferences.
If you have access to on-call features, Rootly may show both notification types. Incident Notifications control general incident updates, while On-Call Notifications are used for paging and on-call delivery settings.
These sections appear only when the related features are enabled for your organization. Linked Accounts depends on chat integrations such as Slack or Mattermost, and Subscriptions depends on Incident Communications being enabled.