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Snooze an acknowledged alert when you need more time before Rootly pages again, and use bulk actions to acknowledge, resolve, snooze, or clean up many alerts in one pass. To hold pages until a quieter time window instead, use a Deferral Path.

Snoozing an Alert

Snoozing pushes back the next page on an acknowledged alert. While the alert is snoozed it stays acknowledged, and nobody is paged. When the snooze ends, Rootly re-triggers the alert, pages the responder who acknowledged it, and continues escalation if they don’t respond. Resolve the alert before the snooze ends and no further pages are sent.
Snooze is available when all of these are true:
  • The alert is acknowledged. Triggered, deferred, and resolved alerts can’t be snoozed.
  • The workspace Automatically re-trigger acknowledged alerts setting is on. On the Alerts page, click the gear icon to open Alert settings. See Retrigger logic.
  • The alert’s escalation still has someone left to page.
If any of these isn’t met, the Snooze option doesn’t appear.

Snooze From the Web App

Snooze an alert you acknowledged from its alert page.
1

Open the Alert

Go to Alerts and open the acknowledged alert.
2

Choose a Duration

Click Snooze and pick 30 minutes, 1 hour, 4 hours, 8 hours, or 1 day. Pick Custom for any other length.
The Snooze button on the alert page appears only for the responder who acknowledged the alert. From the Alerts list, anyone who can edit the alert can open the row’s actions menu and choose Snooze, which goes straight to the custom options. Snooze dropdown on an acknowledged alert, showing 30 minutes, 1 hour, 4 hours, 8 hours, 1 day, and Custom

Custom Snooze Options

The Snooze Alert dialog offers two options.
duration
A number from 1 to 999 in Minutes, Hours, or Days. The total can’t exceed 7 days.
time
A time of day, read in the time zone on your Rootly profile. The snooze always ends at that time tomorrow, even if the time hasn’t passed yet today. Choosing 9:00 AM at 2:00 AM snoozes the alert for 31 hours.

Snooze From Slack or Microsoft Teams

Once an alert is acknowledged, its message in Slack or Microsoft Teams shows a Snooze action, under the same conditions as the web app. In Slack, pick a preset from How long do you want to snooze the alert?, or pick Custom to use Snooze for or Snooze until.

What Snooze Changes

  • The timer restarts from now. Snoozing again replaces the current snooze rather than adding to it.
  • The alert shows the countdown. The status reads Acknowledged and snoozed by, with the time left until the alert re-triggers.
  • The timeline records it. The alert timeline shows who snoozed the alert and for how long. When the snooze ends, it shows Alert re-triggered after N minutes snooze expired.
  • It doesn’t change your settings. Snooze affects only this alert. Your re-trigger settings are untouched.

Bulk Actions

Select alerts in the Alerts list to act on all of them at once. Rootly runs the action in the background and shows its progress in the action bar at the bottom of the page.
1

Select Alerts

On the Alerts page, tick the checkbox on each alert you want. The action bar shows how many alerts are selected.
2

Pick an Action

Choose Acknowledge, Resolve, or Create incident from the bar, or open More bulk actions for the rest.
3

Confirm

Fill in the dialog if the action has one. When the action finishes, Rootly shows Alerts were successfully updated.
Alerts list with three alerts selected and the bulk actions menu open, showing Snooze (2)
status
Acknowledges the selected alerts.
status
Resolves the selected alerts, with an optional resolution message.
incident
Opens the new incident form with the selected alerts attached. See Alert to Incident.
paging
Pages one or more users or escalation policies for every selected alert, at the urgency you choose, with an optional note. Any paging in progress stops and a new paging cycle starts. Hidden when your workspace has turned off the native Escalate button.
paging
Snoozes the selected alerts with Snooze for or Snooze until. Alerts that aren’t eligible for snooze are skipped.
incident
Attaches the selected alerts to an incident that already exists.
grouping
Moves the selected alerts into an existing alert group.
noise
Flags the selected alerts as noise right away, with no dialog.
destructive
Permanently deletes the selected alerts after you confirm.
Bulk Delete can’t be undone. The selected alerts are removed for everyone in the workspace.
Each action applies only to the alerts it can act on, and shows how many when that’s fewer than you selected, for example Snooze (2) with three alerts selected. Alerts in the wrong status, or that you don’t have permission to change, are skipped and the rest go through. If none of the selected alerts qualify, the action is dimmed and shows (0). For example, with only resolved alerts selected, Acknowledge, Resolve, Mark as noise, and Snooze are all dimmed.

Troubleshooting

Check that the alert is acknowledged, that Automatically re-trigger acknowledged alerts is on in Alert settings, and that the escalation policy has a level left to page. On the alert page, the button appears only for the responder who acknowledged the alert. Use the row actions menu in the Alerts list instead.
Snooze until always ends at the chosen time tomorrow, in the time zone on your Rootly profile. Check that your profile time zone is correct. Snoozing again restarts the timer from the moment you snooze.
Alerts that don’t qualify for an action are skipped. Snooze skips alerts that aren’t acknowledged, and every action skips alerts you don’t have permission to change.

Frequently Asked Questions

7 days. Longer Snooze for values are rejected.
No. Acknowledge it first, then snooze it.
No. Snooze affects only the alert you snoozed. To change when acknowledged alerts re-page by default, change your re-trigger settings. See Retrigger logic.