What is Cortex?
Cortex is an Internal Developer Portal that helps engineering teams manage their service catalog, track service ownership, measure reliability, and improve operational excellence.Integration Overview
The Rootly + Cortex integration is bidirectional, meaning data flows in both directions to create a seamless experience:Cortex to Rootly
Sync your service catalog from Cortex into Rootly
Rootly to Cortex
Display Rootly incident data within Cortex portal
How It Works
Cortex → Rootly (Service Sync)
Rootly imports your service catalog from Cortex, making Cortex the source of truth for services. What gets synced:- Service entities from your Cortex catalog
- Service names and descriptions
- Service metadata and tags
Rootly → Cortex (Incident Display)
Cortex pulls incident data from Rootly and displays it within your Internal Developer Portal. What you can do:- View active incidents on service pages in Cortex
- Create Rootly incidents directly from Cortex
- Build scorecards based on Rootly incident metrics
- Track service reliability using incident data
Key Benefits
Unified Service Catalog
Use Cortex as your single source of truth for service definitions. When you update a service in Cortex, the changes automatically flow to Rootly, ensuring consistency across your incident management workflow.Reduced Context Switching
Developers and on-call engineers can stay in Cortex while accessing incident information. Create incidents, check incident history, and view operational metrics without switching tools.Automated Service Ownership
Leverage Cortex’s ownership data to automatically route incidents to the right teams. When an incident affects a service, Rootly knows exactly who owns it based on Cortex’s catalog.Data-Driven Reliability
Build Cortex scorecards using Rootly incident data to measure and improve service reliability. Track MTTR, incident frequency, and operational maturity across all your services.Which Integration Do I Need?
Both! The integrations work together to provide the complete experience:| If you want to… | You need… |
|---|---|
| Keep service definitions in sync | Cortex → Rootly |
| View incidents in Cortex portal | Rootly → Cortex |
| Link incidents to Cortex services | Cortex → Rootly |
| Create incidents from Cortex | Rootly → Cortex |
| Build reliability scorecards | Rootly → Cortex |
The Cortex → Rootly integration is configured in Rootly. The Rootly → Cortex integration is configured in Cortex and maintained by the Cortex team.
Getting Started
Step 1: Sync Services from Cortex
Start by setting up the Cortex → Rootly integration to import your service catalog. This ensures incidents can be properly linked to services.Step 2: Display Incidents in Cortex
Next, configure the Rootly → Cortex integration in Cortex to display incident data within your portal.Step 3: Leverage the Combined Power
Once both directions are configured:- Services in Rootly stay in sync with Cortex
- Incidents in Rootly appear on service pages in Cortex
- Teams can work from either tool seamlessly
Support
For Service Sync (Cortex → Rootly)
This integration is built and maintained by Rootly.- Contact Rootly support through your account
- Visit Rootly documentation
For Incident Display (Rootly → Cortex)
This integration is built and maintained by Cortex.- Email: help@cortex.io
- Visit Cortex integration docs