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Why

Freshdesk Integration allows you to:
  • Creating an incident in Rootly will create a ticket or task in Freshdesk if you choose to.
  • Creating an action item in Rootly will create a ticket or task in Freshdesk if you choose to.

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Installation

You can setup this integration as a logged in admin user in the integrations page:
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We recommend you integrating with a service account to make sure the integration doesn’t break if a user leaves your company.

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Settings

You will find your api key under a user account profile:
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You can specify the api key and which domain you want to create tasks in
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Uninstall

You can uninstall this integration in the integrations panel by clicking Configure > Delete

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Support

If you need help or more information about this integration, please contact support@rootly.com or use the lower right chat widget to get connected with an engineer.