Freshdesk
Installation
Why
Freshdesk Integration allows you to:
- Creating an incident in Rootly will create a ticket or task in Freshdesk if you choose to.
- Creating an action item in Rootly will create a ticket or task in Freshdesk if you choose to.
Installation
You can setup this integration as a logged in admin user in the integrations page:
We recommend you integrating with a service account to make sure the integration doesn’t break if a user leaves your company.
Settings
You will find your api key under a user account profile:
You can specify the api key and which domain you want to create tasks in
Uninstall
You can uninstall this integration in the integrations panel by clicking Configure > Delete
Support
If you need help or more information about this integration, please contact support@rootly.com or use the lower right chat widget to get connected with an engineer.
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