Why
Freshdesk Integration allows you to:- Creating an incident in Rootly will create a ticket or task in Freshdesk if you choose to.
- Creating an action item in Rootly will create a ticket or task in Freshdesk if you choose to.
Installation
You can setup this integration as a logged in admin user in the integrations page:
We recommend you integrating with a service account to make sure the integration doesn’t break if a user leaves your company.
Settings
You will find your api key under a user account profile:
