Use Linear’s Triage responsibility feature with your Rootly On-Call Schedules to ensure your Linear triage queue stays organized. When a new issue is created and set to triage, the issue will automatically be assigned to the current person who’s on-call. This allows your on-call responders to be the point person for all urgent matters associated with your teams, products, and services across Rootly and Linear.

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Sync a Schedule with your Linear team

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In Rootly

To begin automatically assigning tickets in triage to your on-call responder:
  1. In Rootly, navigate to Schedules and edit the schedule you want to sync with Linear.
  2. Open the ‘Integrations’ tab and toggle on ‘Sync with Linear’.
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In Linear

  1. Navigate to your Team Settings and select ‘Triage’ under ‘Workflows’.
  2. Under ‘Triage responsibility’, select ‘Use schedule’ at the bottom right corner of the table.
  3. Select your Rootly schedule.
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