Linear
Triage Responsibility
Use Linear’s Triage responsibility feature with your Rootly On-Call Schedules to ensure your Linear triage queue stays organized.
When a new issue is created and set to triage, the issue will automatically be assigned to the current person who’s on-call. This allows your on-call responders to be the point person for all urgent matters associated with your teams, products, and services across Rootly and Linear.
Sync a Schedule with your Linear team
In Rootly
To begin automatically assigning tickets in triage to your on-call responder:
- In Rootly, navigate to Schedules and edit the schedule you want to sync with Linear.
- Open the ‘Integrations’ tab and toggle on ‘Sync with Linear’.
In Linear
- Navigate to your Team Settings and select ‘Triage’ under ‘Workflows’.
- Under ‘Triage responsibility’, select ‘Use schedule’ at the bottom right corner of the table.
- Select your Rootly schedule.
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