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To start receiving Sentry alerts in Rootly, you install the Rootly app inside your Sentry organization. Once installed, Sentry can forward enriched alert payloads into Rootly, giving your workflows the real-time context they need to act. Once the integration is installed, you can configure Sentry alert rules to send alerts to Rootly as they occur. These alerts will then trigger the appropriate incident response workflows you’ve set up in Rootly — an incident is declared, context flows in, responders are notified, and you’re ready to act.

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Before You Begin

This setup involves two systems — Sentry and Rootly — so make sure you have the right access in both before starting. The installation takes about 5 minutes and only needs to be done once per Sentry organization.
Before you start, make sure you have the following:
  • Sentry: Admin or Owner role in your Sentry organization — required to install third-party integrations
  • Rootly: Admin role — required to create and configure alert sources
  • An existing Sentry organization with at least one project set up

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Install Rootly in Sentry

Install the Rootly integration inside your Sentry organization. This allows Sentry to forward enriched alert payloads into Rootly, giving your Rootly workflows the real-time context they need.
1

Open Integrations in Sentry

Inside your Sentry organization, navigate to Settings → Integrations and search for Rootly.
Rootly integration in Sentry integrations catalog
2

Accept and install

Click Accept & Install. You’ll be redirected to Rootly to complete the alert source setup.
Make sure you’re logged into Rootly as an Admin before proceeding — the redirect will fail otherwise.
Accept and Install Rootly in Sentry
3

Configure the alert source in Rootly

On the Sentry alert source page, enter a descriptive Source Name (e.g., “Sentry Alerts”) and click Save. You can leave optional settings like Owning Team at their defaults and adjust them later.
Configure Sentry alert source in Rootly
4

Verify the installation

Switch back to Sentry and go to Settings → Integrations. Rootly should appear in your installed integrations list.
Rootly listed as installed in Sentry
Rootly is now connected. Next, configure Sentry alert rules to forward alerts to Rootly and set up your incident response workflows.

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Alert Types

Rootly supports three Sentry alert types, each with different behavior.

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Issue Alerts

Issue alerts are tied to specific Sentry issues and support automatic resolution. When Sentry sends a resolved event, Rootly resolves the corresponding alert automatically. You can configure the following directly in the Sentry alert rule action settings:
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rootly_notification_target
string
Routes the alert to a specific Rootly resource for on-call paging. Format: type:id — for example, EscalationPolicy:abc-123.Supported types: User, Group, EscalationPolicy, Service. Set to none to disable paging entirely.
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rootly_urgency
string
Sets the alert urgency in Rootly using the ID of a Rootly alert urgency. If not set or the ID is invalid, no urgency is assigned to the alert.

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Metric Alerts

Metric alerts are threshold-based and do not support automatic resolution. When a metric alert fires, Rootly creates an alert in the open state. You must resolve it manually or through a workflow.
Metric alerts do not auto-resolve. Rootly will not resolve a metric alert when the threshold returns to normal — you must resolve it manually or via a workflow action.
Metric alerts also support rootly_notification_target and rootly_urgency in the Sentry alert rule action settings.

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Issue (Legacy)

The issue resource type is a legacy format that’s still supported but not recommended for new rules. New rules should use event_alert instead. Existing rules using the legacy type will continue to work without migration.

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Uninstall

To remove the Sentry integration from Rootly, go to Configuration → Integrations, find Sentry, click Connected, and select Disconnect.
Disconnecting from Rootly does not remove the Rootly app from Sentry. To fully revoke access, also go to Sentry → Settings → Integrations and uninstall the Rootly app there.

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Next Steps

Create Alert Workflows

Build workflows that automatically create incidents from incoming Sentry alerts