Overview
When an incident is declared, Rootly can trigger a workflow action that spins up a Webex meeting and posts the link directly into the incident’s Slack channel. This gives your team a consistent, instant way to jump on a call the moment something goes wrong.Automatic Meeting Creation
One Webex meeting per incident, created the moment the workflow triggers.
Dynamic Meeting Names
Set titles using Liquid variables like
{{ incident.title }} or {{ incident.severity }}.Slack-Native
The meeting link is automatically posted to the incident’s Slack channel.
Secure Passwords
Rootly generates a secure password for each meeting automatically.
Before You Begin
- You must have a Webex account (a service account is recommended)
- You must be a Rootly admin to install the integration
- The Slack integration should already be configured if you want meeting links posted to incident channels
Get Started
Installation
Connect your Webex account to Rootly
Workflows
Set up automated meeting creation
Frequently Asked Questions
Can I create multiple Webex meetings for one incident?
Can I create multiple Webex meetings for one incident?
No. Rootly enforces one Webex meeting per incident. If the Create Webex Meeting action runs again for the same incident, it will be skipped.
Do I need a paid Webex account?
Do I need a paid Webex account?
A free Webex account works for basic meeting creation. However, some meeting features (longer durations, larger participant limits) require a paid Webex plan.
Will the meeting link appear in Slack automatically?
Will the meeting link appear in Slack automatically?
Yes, if you configure the Slack Channels field in the workflow action. Use
{{ incident.slack_channel_id }} to post to the incident’s dedicated channel.What happens if the installing user leaves the company?
What happens if the installing user leaves the company?
If the Webex account used during OAuth setup is deactivated, the integration will stop working. Use a shared service account (e.g.,
incidents@yourcompany.com) to avoid this.