Creates a new incident from provided data
curl --request POST \
--url https://api.rootly.com/v1/incidents \
--header 'Authorization: Bearer <token>' \
--header 'Content-Type: application/vnd.api+json' \
--data '{
"data": {
"type": "incidents",
"attributes": {
"title": "<string>",
"kind": "normal",
"parent_incident_id": "<string>",
"duplicate_incident_id": "<string>",
"private": false,
"summary": "<string>",
"user_id": "<string>",
"severity_id": "<string>",
"public_title": "<string>",
"alert_ids": [
"<string>"
],
"environment_ids": [
"<string>"
],
"incident_type_ids": [
"<string>"
],
"service_ids": [
"<string>"
],
"functionality_ids": [
"<string>"
],
"group_ids": [
"<string>"
],
"cause_ids": [
"<string>"
],
"labels": {},
"slack_channel_name": "<string>",
"slack_channel_id": "<string>",
"slack_channel_url": "<string>",
"slack_channel_archived": true,
"google_drive_parent_id": "<string>",
"google_drive_url": "<string>",
"notify_emails": [
"<string>"
],
"status": "in_triage",
"url": "<string>",
"scheduled_for": "<string>",
"scheduled_until": "<string>",
"in_triage_at": "<string>",
"started_at": "<string>",
"detected_at": "<string>",
"acknowledged_at": "<string>",
"mitigated_at": "<string>",
"resolved_at": "<string>",
"closed_at": "<string>",
"cancelled_at": "<string>"
}
}
}'
{
"data": {
"id": "4f45f29f-3b1d-4cc1-8031-a782492be9a7",
"type": "incidents",
"attributes": {
"parent_incident_id": null,
"sequential_id": 11,
"title": "Oh no! Something is broken",
"slug": "oh-no-something-is-broken",
"kind": "normal",
"private": false,
"summary": "this is the description and there are new lines\n\nthis is the next line\n\nthis is the 3rd line",
"status": "started",
"source": "api",
"url": "http://localhost:3001/account/incidents/11-oh-no-something-is-broken",
"short_url": null,
"user": {
"data": {
"id": "316",
"type": "users",
"attributes": {
"name": "Georgianna Robel",
"email": "cody.hane@maggio.test",
"phone": null,
"phone_2": null,
"first_name": "Georgianna",
"last_name": "Robel",
"full_name": "Georgianna Robel",
"full_name_with_team": "[Gibson Inc] Georgianna Robel",
"slack_id": null,
"time_zone": "UTC",
"updated_at": "2025-09-07T18:22:44.549-07:00",
"created_at": "2025-09-07T18:22:31.617-07:00"
},
"relationships": {
"email_addresses": {
"data": [
{
"id": "09462102-9a34-480d-a61d-3315417d83c8",
"type": "user_email_addresses"
}
]
},
"phone_numbers": {
"data": []
},
"devices": {
"data": []
},
"role": {
"data": {
"id": "e6ff275b-0d1f-4367-9c68-3deec79ec150",
"alerts_permissions": [
"create",
"read"
],
"api_keys_permissions": [
"create",
"update",
"read",
"delete"
],
"audits_permissions": [],
"billing_permissions": [],
"catalogs_permissions": [
"create",
"read",
"update",
"delete"
],
"communication_permissions": [
"read"
],
"created_at": "2025-09-07T18:22:31.812-07:00",
"deleted_at": null,
"display_order": 2,
"environments_permissions": [
"create",
"read",
"update",
"delete"
],
"form_fields_permissions": [
"create",
"read",
"update",
"delete"
],
"functionalities_permissions": [
"create",
"read",
"update",
"delete"
],
"groups_permissions": [
"create",
"read",
"update",
"delete"
],
"incident_causes_permissions": [
"create",
"read",
"update",
"delete"
],
"incident_communication_permissions": [
"read"
],
"incident_feedbacks_permissions": [
"read",
"create",
"update"
],
"incident_permission_set_id": "b5ddc1dc-a4e9-478b-b1a7-42abb17b25d4",
"incident_roles_permissions": [
"create",
"read",
"update",
"delete"
],
"incident_types_permissions": [
"create",
"read",
"update",
"delete"
],
"incidents_permissions": [
"create",
"read",
"update",
"delete"
],
"integrations_permissions": [],
"invitations_permissions": [
"create",
"read",
"update",
"delete"
],
"is_deletable": false,
"is_editable": true,
"name": "user",
"paging_permissions": [
"create",
"read",
"update",
"delete"
],
"playbooks_permissions": [
"create",
"read",
"update",
"delete"
],
"private_incidents_permissions": [],
"pulses_permissions": [
"create",
"update",
"read"
],
"retrospective_permissions": [
"create",
"read",
"update",
"delete"
],
"roles_permissions": [],
"secrets_permissions": [
"create",
"read",
"update",
"delete"
],
"services_permissions": [
"create",
"read",
"update",
"delete"
],
"severities_permissions": [
"create",
"read",
"update",
"delete"
],
"slug": "user",
"status_pages_permissions": [
"create",
"read",
"update",
"delete"
],
"sub_statuses_permissions": [
"read"
],
"team_id": 277,
"updated_at": "2025-09-07T18:22:31.812-07:00",
"webhooks_permissions": [],
"workflows_permissions": [
"create",
"read",
"update",
"delete"
]
}
},
"on_call_role": {
"data": {
"id": "4923ca0d-0f3a-42f6-99bc-9737cb59e1cd",
"alert_fields_permissions": [],
"alert_groups_permissions": [],
"alert_routing_rules_permissions": [],
"alert_sources_permissions": [],
"alert_urgency_permissions": [],
"alerts_permissions": [],
"api_keys_permissions": [],
"audits_permissions": [],
"contacts_permissions": [],
"created_at": "2025-09-07T18:22:31.841-07:00",
"deleted_at": null,
"escalation_policies_permissions": [],
"groups_permissions": [],
"heartbeats_permissions": [],
"integrations_permissions": [],
"invitations_permissions": [],
"live_call_routing_permissions": [],
"name": "None",
"on_call_readiness_report_permissions": [],
"on_call_roles_permissions": [],
"schedule_override_permissions": [],
"schedules_permissions": [],
"services_permissions": [],
"shift_overrides_permissions": [],
"slug": "none",
"system_role": "no_access",
"team_id": 277,
"updated_at": "2025-09-07T18:22:31.841-07:00",
"webhooks_permissions": [],
"workflows_permissions": []
}
}
}
}
},
"severity": {
"data": {
"id": "b62e4132-4d3c-4b5f-9968-2341e56c00ad",
"type": "severities",
"attributes": {
"name": "f2wle",
"slug": "f2wle",
"description": "Excepturi occaecati quia labore.",
"severity": "medium",
"color": "#E58A1F",
"position": 1,
"notify_emails": [],
"slack_channels": [],
"slack_aliases": [],
"created_at": "2025-09-07T18:22:38.404-07:00",
"updated_at": "2025-09-07T18:22:38.404-07:00"
}
}
},
"in_triage_by": null,
"started_by": {
"data": {
"id": "316",
"type": "users",
"attributes": {
"name": "Georgianna Robel",
"email": "cody.hane@maggio.test",
"phone": null,
"phone_2": null,
"first_name": "Georgianna",
"last_name": "Robel",
"full_name": "Georgianna Robel",
"full_name_with_team": "[Gibson Inc] Georgianna Robel",
"slack_id": null,
"time_zone": "UTC",
"updated_at": "2025-09-07T18:22:44.549-07:00",
"created_at": "2025-09-07T18:22:31.617-07:00"
},
"relationships": {
"email_addresses": {
"data": [
{
"id": "09462102-9a34-480d-a61d-3315417d83c8",
"type": "user_email_addresses"
}
]
},
"phone_numbers": {
"data": []
},
"devices": {
"data": []
},
"role": {
"data": {
"id": "e6ff275b-0d1f-4367-9c68-3deec79ec150",
"alerts_permissions": [
"create",
"read"
],
"api_keys_permissions": [
"create",
"update",
"read",
"delete"
],
"audits_permissions": [],
"billing_permissions": [],
"catalogs_permissions": [
"create",
"read",
"update",
"delete"
],
"communication_permissions": [
"read"
],
"created_at": "2025-09-07T18:22:31.812-07:00",
"deleted_at": null,
"display_order": 2,
"environments_permissions": [
"create",
"read",
"update",
"delete"
],
"form_fields_permissions": [
"create",
"read",
"update",
"delete"
],
"functionalities_permissions": [
"create",
"read",
"update",
"delete"
],
"groups_permissions": [
"create",
"read",
"update",
"delete"
],
"incident_causes_permissions": [
"create",
"read",
"update",
"delete"
],
"incident_communication_permissions": [
"read"
],
"incident_feedbacks_permissions": [
"read",
"create",
"update"
],
"incident_permission_set_id": "b5ddc1dc-a4e9-478b-b1a7-42abb17b25d4",
"incident_roles_permissions": [
"create",
"read",
"update",
"delete"
],
"incident_types_permissions": [
"create",
"read",
"update",
"delete"
],
"incidents_permissions": [
"create",
"read",
"update",
"delete"
],
"integrations_permissions": [],
"invitations_permissions": [
"create",
"read",
"update",
"delete"
],
"is_deletable": false,
"is_editable": true,
"name": "user",
"paging_permissions": [
"create",
"read",
"update",
"delete"
],
"playbooks_permissions": [
"create",
"read",
"update",
"delete"
],
"private_incidents_permissions": [],
"pulses_permissions": [
"create",
"update",
"read"
],
"retrospective_permissions": [
"create",
"read",
"update",
"delete"
],
"roles_permissions": [],
"secrets_permissions": [
"create",
"read",
"update",
"delete"
],
"services_permissions": [
"create",
"read",
"update",
"delete"
],
"severities_permissions": [
"create",
"read",
"update",
"delete"
],
"slug": "user",
"status_pages_permissions": [
"create",
"read",
"update",
"delete"
],
"sub_statuses_permissions": [
"read"
],
"team_id": 277,
"updated_at": "2025-09-07T18:22:31.812-07:00",
"webhooks_permissions": [],
"workflows_permissions": [
"create",
"read",
"update",
"delete"
]
}
},
"on_call_role": {
"data": {
"id": "4923ca0d-0f3a-42f6-99bc-9737cb59e1cd",
"alert_fields_permissions": [],
"alert_groups_permissions": [],
"alert_routing_rules_permissions": [],
"alert_sources_permissions": [],
"alert_urgency_permissions": [],
"alerts_permissions": [],
"api_keys_permissions": [],
"audits_permissions": [],
"contacts_permissions": [],
"created_at": "2025-09-07T18:22:31.841-07:00",
"deleted_at": null,
"escalation_policies_permissions": [],
"groups_permissions": [],
"heartbeats_permissions": [],
"integrations_permissions": [],
"invitations_permissions": [],
"live_call_routing_permissions": [],
"name": "None",
"on_call_readiness_report_permissions": [],
"on_call_roles_permissions": [],
"schedule_override_permissions": [],
"schedules_permissions": [],
"services_permissions": [],
"shift_overrides_permissions": [],
"slug": "none",
"system_role": "no_access",
"team_id": 277,
"updated_at": "2025-09-07T18:22:31.841-07:00",
"webhooks_permissions": [],
"workflows_permissions": []
}
}
}
}
},
"mitigated_by": null,
"resolved_by": null,
"closed_by": null,
"cancelled_by": null,
"mitigation_message": null,
"resolution_message": null,
"cancellation_message": null,
"public_title": "Public incident notification",
"duplicate_incident_id": null,
"retrospective_progress_status": "not_started",
"zoom_meeting_id": null,
"zoom_meeting_start_url": null,
"zoom_meeting_join_url": null,
"zoom_meeting_password": null,
"zoom_meeting_pstn_password": null,
"zoom_meeting_h323_password": null,
"zoom_meeting_global_dial_in_numbers": [],
"shortcut_story_id": null,
"shortcut_story_url": null,
"shortcut_task_id": null,
"shortcut_task_url": null,
"asana_task_id": null,
"asana_task_url": null,
"github_issue_id": null,
"github_issue_url": null,
"gitlab_issue_id": null,
"gitlab_issue_url": null,
"jira_issue_key": null,
"jira_issue_id": null,
"jira_issue_url": null,
"google_meeting_id": null,
"google_meeting_url": null,
"trello_card_id": null,
"trello_card_url": null,
"linear_issue_id": null,
"linear_issue_url": null,
"zendesk_ticket_id": null,
"zendesk_ticket_url": null,
"motion_task_id": null,
"motion_task_url": null,
"clickup_task_id": null,
"clickup_task_url": null,
"slack_channel_name": "incident-response",
"slack_channel_id": "C123456789",
"slack_channel_url": "https://team.slack.com/channels/incident-response",
"slack_channel_short_url": null,
"slack_channel_deep_link": null,
"slack_channel_archived": false,
"slack_last_message_ts": null,
"service_now_incident_id": null,
"service_now_incident_key": null,
"service_now_incident_url": null,
"opsgenie_incident_id": null,
"opsgenie_incident_url": null,
"opsgenie_alert_id": null,
"opsgenie_alert_url": null,
"victor_ops_incident_id": null,
"victor_ops_incident_url": null,
"pagerduty_incident_id": null,
"pagerduty_incident_number": null,
"pagerduty_incident_url": null,
"mattermost_channel_id": null,
"mattermost_channel_name": null,
"mattermost_channel_url": null,
"confluence_page_id": null,
"confluence_page_url": null,
"quip_page_id": null,
"quip_page_url": null,
"airtable_base_key": null,
"airtable_table_name": null,
"airtable_record_id": null,
"airtable_record_url": null,
"google_drive_id": null,
"google_drive_parent_id": null,
"google_drive_url": "https://docs.google.com/document/d/1BxiMVs0XRA5nFMdKvBdBZjgmUUqptlbs74OgvE2upms",
"sharepoint_page_id": null,
"sharepoint_page_url": null,
"datadog_notebook_id": null,
"datadog_notebook_url": null,
"freshservice_ticket_id": null,
"freshservice_ticket_url": null,
"freshservice_task_id": null,
"freshservice_task_url": null,
"scheduled_for": null,
"scheduled_until": null,
"in_triage_at": null,
"started_at": "2025-09-07T18:22:44.761-07:00",
"detected_at": null,
"acknowledged_at": null,
"mitigated_at": null,
"resolved_at": null,
"closed_at": null,
"cancelled_at": null,
"created_at": "2025-09-07T18:22:44.808-07:00",
"updated_at": "2025-09-07T18:22:44.964-07:00",
"labels": {
"platform": "windows",
"version": "1.12",
"CaseSensitive": "preserve"
}
},
"relationships": {
"causes": {
"data": [
{
"id": "c7f52f55-cdc0-4e6f-bb4d-84463491e41e",
"type": "causes"
},
{
"id": "5d0b951a-1ce8-435d-928a-98477dd9e58a",
"type": "causes"
}
]
},
"subscribers": {
"data": []
},
"roles": {
"data": [
{
"id": "b490c4db-1624-4ed2-8a16-61e177c299dc",
"type": "incident_role_assignments"
}
]
},
"environments": {
"data": [
{
"id": "ab842fd3-942e-491d-a773-864ebab808c3",
"type": "environments"
},
{
"id": "ebc0f794-9473-4194-8dbb-f72d1b623f64",
"type": "environments"
}
]
},
"incident_types": {
"data": [
{
"id": "a2d1229b-f898-4add-84b6-6213a8a42e7b",
"type": "incident_types"
},
{
"id": "d2ad2e78-9b1d-4b9e-957c-b5ec12441466",
"type": "incident_types"
}
]
},
"services": {
"data": [
{
"id": "abbdce8b-0a38-4a9d-b612-40ed3fd8ea6d",
"type": "services"
},
{
"id": "581851ee-a0dd-46ff-8f55-b50d79cb6323",
"type": "services"
}
]
},
"functionalities": {
"data": [
{
"id": "6039f90b-8840-47ac-b67a-8e03f64e9488",
"type": "functionalities"
},
{
"id": "d58165a7-83cb-4ec0-8f9f-166052166936",
"type": "functionalities"
}
]
},
"groups": {
"data": [
{
"id": "a6a097d1-2778-4cf5-ba2d-2a4407fd394e",
"type": "groups"
},
{
"id": "21d52bbd-9025-430e-b867-2e1227c0396a",
"type": "groups"
}
]
},
"events": {
"data": [
{
"id": "653c8b06-6be8-4cac-9631-dc0cf70c845c",
"type": "incident_events"
},
{
"id": "077ade2b-796e-4fe3-b95b-febe4652f37e",
"type": "incident_events"
},
{
"id": "4da84f62-e5e9-4e6d-b5f2-3b851dad5c8a",
"type": "incident_events"
},
{
"id": "65bca56e-b4ef-4d3b-907d-e2fcb2c179a3",
"type": "incident_events"
}
]
},
"action_items": {
"data": []
},
"custom_field_selections": {
"data": []
},
"feedbacks": {
"data": []
},
"attachments": {
"data": []
},
"slack_messages": {
"data": []
}
}
}
}
Bearer authentication header of the form Bearer <token>
, where <token>
is your auth token.
incident created
The response is of type object
.
Was this page helpful?
curl --request POST \
--url https://api.rootly.com/v1/incidents \
--header 'Authorization: Bearer <token>' \
--header 'Content-Type: application/vnd.api+json' \
--data '{
"data": {
"type": "incidents",
"attributes": {
"title": "<string>",
"kind": "normal",
"parent_incident_id": "<string>",
"duplicate_incident_id": "<string>",
"private": false,
"summary": "<string>",
"user_id": "<string>",
"severity_id": "<string>",
"public_title": "<string>",
"alert_ids": [
"<string>"
],
"environment_ids": [
"<string>"
],
"incident_type_ids": [
"<string>"
],
"service_ids": [
"<string>"
],
"functionality_ids": [
"<string>"
],
"group_ids": [
"<string>"
],
"cause_ids": [
"<string>"
],
"labels": {},
"slack_channel_name": "<string>",
"slack_channel_id": "<string>",
"slack_channel_url": "<string>",
"slack_channel_archived": true,
"google_drive_parent_id": "<string>",
"google_drive_url": "<string>",
"notify_emails": [
"<string>"
],
"status": "in_triage",
"url": "<string>",
"scheduled_for": "<string>",
"scheduled_until": "<string>",
"in_triage_at": "<string>",
"started_at": "<string>",
"detected_at": "<string>",
"acknowledged_at": "<string>",
"mitigated_at": "<string>",
"resolved_at": "<string>",
"closed_at": "<string>",
"cancelled_at": "<string>"
}
}
}'
{
"data": {
"id": "4f45f29f-3b1d-4cc1-8031-a782492be9a7",
"type": "incidents",
"attributes": {
"parent_incident_id": null,
"sequential_id": 11,
"title": "Oh no! Something is broken",
"slug": "oh-no-something-is-broken",
"kind": "normal",
"private": false,
"summary": "this is the description and there are new lines\n\nthis is the next line\n\nthis is the 3rd line",
"status": "started",
"source": "api",
"url": "http://localhost:3001/account/incidents/11-oh-no-something-is-broken",
"short_url": null,
"user": {
"data": {
"id": "316",
"type": "users",
"attributes": {
"name": "Georgianna Robel",
"email": "cody.hane@maggio.test",
"phone": null,
"phone_2": null,
"first_name": "Georgianna",
"last_name": "Robel",
"full_name": "Georgianna Robel",
"full_name_with_team": "[Gibson Inc] Georgianna Robel",
"slack_id": null,
"time_zone": "UTC",
"updated_at": "2025-09-07T18:22:44.549-07:00",
"created_at": "2025-09-07T18:22:31.617-07:00"
},
"relationships": {
"email_addresses": {
"data": [
{
"id": "09462102-9a34-480d-a61d-3315417d83c8",
"type": "user_email_addresses"
}
]
},
"phone_numbers": {
"data": []
},
"devices": {
"data": []
},
"role": {
"data": {
"id": "e6ff275b-0d1f-4367-9c68-3deec79ec150",
"alerts_permissions": [
"create",
"read"
],
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