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POST
/
v1
/
incidents
Creates an incident
curl --request POST \
  --url https://api.rootly.com/v1/incidents \
  --header 'Authorization: Bearer <token>' \
  --header 'Content-Type: application/vnd.api+json' \
  --data '
{
  "data": {
    "type": "incidents",
    "attributes": {
      "title": "<string>",
      "kind": "normal",
      "parent_incident_id": "<string>",
      "duplicate_incident_id": "<string>",
      "private": false,
      "summary": "<string>",
      "user_id": "<string>",
      "severity_id": "<string>",
      "public_title": "<string>",
      "alert_ids": [
        "<string>"
      ],
      "environment_ids": [
        "<string>"
      ],
      "incident_type_ids": [
        "<string>"
      ],
      "service_ids": [
        "<string>"
      ],
      "functionality_ids": [
        "<string>"
      ],
      "group_ids": [
        "<string>"
      ],
      "cause_ids": [
        "<string>"
      ],
      "muted_service_ids": [
        "<string>"
      ],
      "labels": {},
      "slack_channel_name": "<string>",
      "slack_channel_id": "<string>",
      "slack_channel_url": "<string>",
      "slack_channel_archived": true,
      "google_drive_parent_id": "<string>",
      "google_drive_url": "<string>",
      "jira_issue_key": "<string>",
      "jira_issue_id": "<string>",
      "jira_issue_url": "<string>",
      "notify_emails": [
        "<string>"
      ],
      "status": "in_triage",
      "url": "<string>",
      "scheduled_for": "<string>",
      "scheduled_until": "<string>",
      "in_triage_at": "<string>",
      "started_at": "<string>",
      "detected_at": "<string>",
      "acknowledged_at": "<string>",
      "mitigated_at": "<string>",
      "resolved_at": "<string>",
      "closed_at": "<string>",
      "cancelled_at": "<string>"
    }
  }
}
'
{
  "data": {
    "id": "68a34f76-7a16-4812-b73e-c309ade0aec2",
    "type": "incidents",
    "attributes": {
      "parent_incident_id": null,
      "sequential_id": 11,
      "title": "Oh no! Something is broken",
      "slug": "oh-no-something-is-broken",
      "kind": "normal",
      "private": false,
      "summary": "this is the description and there are new lines\n\nthis is the next line\n\nthis is the 3rd line",
      "status": "started",
      "source": "api",
      "url": "http://localhost:3001/account/incidents/11-oh-no-something-is-broken",
      "short_url": null,
      "user": {
        "data": {
          "id": "774",
          "type": "users",
          "attributes": {
            "name": "Albert Johns",
            "email": "carlee.miller@douglas.test",
            "phone": null,
            "phone_2": null,
            "first_name": "Albert",
            "last_name": "Johns",
            "full_name": "Albert Johns",
            "full_name_with_team": "[Rowe and Sons] Albert Johns",
            "slack_id": null,
            "time_zone": "Etc/UTC",
            "updated_at": "2026-02-20T17:59:26.777-08:00",
            "created_at": "2026-02-20T17:59:10.824-08:00"
          },
          "relationships": {
            "email_addresses": {
              "data": [
                {
                  "id": "ebc9e99a-18eb-4c8a-a899-13659d64a169",
                  "type": "user_email_addresses"
                }
              ]
            },
            "phone_numbers": {
              "data": []
            },
            "devices": {
              "data": []
            },
            "role": {
              "data": {
                "id": "338a74fd-bef3-417b-81a1-9e5efdb5abf5",
                "alerts_permissions": [
                  "create",
                  "read"
                ],
                "api_keys_permissions": [
                  "create",
                  "update",
                  "read",
                  "delete"
                ],
                "audits_permissions": [],
                "billing_permissions": [],
                "catalogs_permissions": [
                  "create",
                  "read",
                  "update",
                  "delete"
                ],
                "communication_permissions": [
                  "read"
                ],
                "created_at": "2026-02-20T17:59:10.935-08:00",
                "deleted_at": null,
                "display_order": 2,
                "edge_connector_permissions": [],
                "environments_permissions": [
                  "create",
                  "read",
                  "update",
                  "delete"
                ],
                "form_fields_permissions": [
                  "create",
                  "read",
                  "update",
                  "delete"
                ],
                "functionalities_permissions": [
                  "create",
                  "read",
                  "update",
                  "delete"
                ],
                "groups_permissions": [
                  "create",
                  "read",
                  "update",
                  "delete"
                ],
                "incident_causes_permissions": [
                  "create",
                  "read",
                  "update",
                  "delete"
                ],
                "incident_communication_permissions": [
                  "read"
                ],
                "incident_feedbacks_permissions": [
                  "read",
                  "create",
                  "update"
                ],
                "incident_permission_set_id": "e0be865c-ad35-4636-9e5a-81bacd44c66e",
                "incident_roles_permissions": [
                  "create",
                  "read",
                  "update",
                  "delete"
                ],
                "incident_types_permissions": [
                  "create",
                  "read",
                  "update",
                  "delete"
                ],
                "incidents_permissions": [
                  "create",
                  "read",
                  "update",
                  "delete"
                ],
                "integrations_permissions": [],
                "invitations_permissions": [
                  "create",
                  "read",
                  "update",
                  "delete"
                ],
                "is_deletable": false,
                "is_editable": true,
                "name": "user",
                "paging_permissions": [
                  "create",
                  "read",
                  "update",
                  "delete"
                ],
                "playbooks_permissions": [
                  "create",
                  "read",
                  "update",
                  "delete"
                ],
                "private_incidents_permissions": [],
                "pulses_permissions": [
                  "create",
                  "update",
                  "read"
                ],
                "retrospective_permissions": [
                  "create",
                  "read",
                  "update",
                  "delete"
                ],
                "roles_permissions": [],
                "secrets_permissions": [
                  "create",
                  "read",
                  "update",
                  "delete"
                ],
                "services_permissions": [
                  "create",
                  "read",
                  "update",
                  "delete"
                ],
                "severities_permissions": [
                  "create",
                  "read",
                  "update",
                  "delete"
                ],
                "slug": "user",
                "status_pages_permissions": [
                  "create",
                  "read",
                  "update",
                  "delete"
                ],
                "sub_statuses_permissions": [
                  "read"
                ],
                "team_id": 468,
                "updated_at": "2026-02-20T17:59:10.935-08:00",
                "webhooks_permissions": [],
                "workflows_permissions": [
                  "create",
                  "read",
                  "update",
                  "delete"
                ]
              }
            },
            "on_call_role": {
              "data": {
                "id": "c286a947-dbf9-47b0-84b8-8031fe207c1e",
                "alert_fields_permissions": [],
                "alert_groups_permissions": [],
                "alert_routing_rules_permissions": [],
                "alert_sources_permissions": [],
                "alert_urgency_permissions": [],
                "alerts_permissions": [],
                "api_keys_permissions": [],
                "audits_permissions": [],
                "contacts_permissions": [],
                "created_at": "2026-02-20T17:59:10.946-08:00",
                "deleted_at": null,
                "escalation_policies_permissions": [],
                "groups_permissions": [],
                "heartbeats_permissions": [],
                "integrations_permissions": [],
                "invitations_permissions": [],
                "live_call_routing_permissions": [],
                "name": "None",
                "on_call_readiness_report_permissions": [],
                "on_call_roles_permissions": [],
                "schedule_override_permissions": [],
                "schedules_permissions": [],
                "services_permissions": [],
                "shift_overrides_permissions": [],
                "slug": "none",
                "system_role": "no_access",
                "team_id": 468,
                "updated_at": "2026-02-20T17:59:10.946-08:00",
                "webhooks_permissions": [],
                "workflows_permissions": []
              }
            },
            "teams": {
              "data": []
            },
            "schedules": {
              "data": []
            },
            "notification_rules": {
              "data": [
                {
                  "id": "0dff0994-27f4-4324-81a4-b9759e79a190",
                  "type": "user_notification_rules"
                },
                {
                  "id": "3c73cf88-80af-4a4a-bd3c-b281757452dc",
                  "type": "user_notification_rules"
                }
              ]
            }
          }
        }
      },
      "severity": {
        "data": {
          "id": "7f6ac1dd-d2ce-49f1-8ed1-6470f400159b",
          "type": "severities",
          "attributes": {
            "name": "65au8",
            "slug": "65au8",
            "description": "Molestias doloremque rem mollitia.",
            "severity": "medium",
            "color": "#E58A1F",
            "position": 1,
            "notify_emails": [],
            "slack_channels": [],
            "slack_aliases": [],
            "created_at": "2026-02-20T17:59:15.986-08:00",
            "updated_at": "2026-02-20T17:59:15.986-08:00"
          }
        }
      },
      "in_triage_by": null,
      "started_by": {
        "data": {
          "id": "774",
          "type": "users",
          "attributes": {
            "name": "Albert Johns",
            "email": "carlee.miller@douglas.test",
            "phone": null,
            "phone_2": null,
            "first_name": "Albert",
            "last_name": "Johns",
            "full_name": "Albert Johns",
            "full_name_with_team": "[Rowe and Sons] Albert Johns",
            "slack_id": null,
            "time_zone": "Etc/UTC",
            "updated_at": "2026-02-20T17:59:26.777-08:00",
            "created_at": "2026-02-20T17:59:10.824-08:00"
          },
          "relationships": {
            "email_addresses": {
              "data": [
                {
                  "id": "ebc9e99a-18eb-4c8a-a899-13659d64a169",
                  "type": "user_email_addresses"
                }
              ]
            },
            "phone_numbers": {
              "data": []
            },
            "devices": {
              "data": []
            },
            "role": {
              "data": {
                "id": "338a74fd-bef3-417b-81a1-9e5efdb5abf5",
                "alerts_permissions": [
                  "create",
                  "read"
                ],
                "api_keys_permissions": [
                  "create",
                  "update",
                  "read",
                  "delete"
                ],
                "audits_permissions": [],
                "billing_permissions": [],
                "catalogs_permissions": [
                  "create",
                  "read",
                  "update",
                  "delete"
                ],
                "communication_permissions": [
                  "read"
                ],
                "created_at": "2026-02-20T17:59:10.935-08:00",
                "deleted_at": null,
                "display_order": 2,
                "edge_connector_permissions": [],
                "environments_permissions": [
                  "create",
                  "read",
                  "update",
                  "delete"
                ],
                "form_fields_permissions": [
                  "create",
                  "read",
                  "update",
                  "delete"
                ],
                "functionalities_permissions": [
                  "create",
                  "read",
                  "update",
                  "delete"
                ],
                "groups_permissions": [
                  "create",
                  "read",
                  "update",
                  "delete"
                ],
                "incident_causes_permissions": [
                  "create",
                  "read",
                  "update",
                  "delete"
                ],
                "incident_communication_permissions": [
                  "read"
                ],
                "incident_feedbacks_permissions": [
                  "read",
                  "create",
                  "update"
                ],
                "incident_permission_set_id": "e0be865c-ad35-4636-9e5a-81bacd44c66e",
                "incident_roles_permissions": [
                  "create",
                  "read",
                  "update",
                  "delete"
                ],
                "incident_types_permissions": [
                  "create",
                  "read",
                  "update",
                  "delete"
                ],
                "incidents_permissions": [
                  "create",
                  "read",
                  "update",
                  "delete"
                ],
                "integrations_permissions": [],
                "invitations_permissions": [
                  "create",
                  "read",
                  "update",
                  "delete"
                ],
                "is_deletable": false,
                "is_editable": true,
                "name": "user",
                "paging_permissions": [
                  "create",
                  "read",
                  "update",
                  "delete"
                ],
                "playbooks_permissions": [
                  "create",
                  "read",
                  "update",
                  "delete"
                ],
                "private_incidents_permissions": [],
                "pulses_permissions": [
                  "create",
                  "update",
                  "read"
                ],
                "retrospective_permissions": [
                  "create",
                  "read",
                  "update",
                  "delete"
                ],
                "roles_permissions": [],
                "secrets_permissions": [
                  "create",
                  "read",
                  "update",
                  "delete"
                ],
                "services_permissions": [
                  "create",
                  "read",
                  "update",
                  "delete"
                ],
                "severities_permissions": [
                  "create",
                  "read",
                  "update",
                  "delete"
                ],
                "slug": "user",
                "status_pages_permissions": [
                  "create",
                  "read",
                  "update",
                  "delete"
                ],
                "sub_statuses_permissions": [
                  "read"
                ],
                "team_id": 468,
                "updated_at": "2026-02-20T17:59:10.935-08:00",
                "webhooks_permissions": [],
                "workflows_permissions": [
                  "create",
                  "read",
                  "update",
                  "delete"
                ]
              }
            },
            "on_call_role": {
              "data": {
                "id": "c286a947-dbf9-47b0-84b8-8031fe207c1e",
                "alert_fields_permissions": [],
                "alert_groups_permissions": [],
                "alert_routing_rules_permissions": [],
                "alert_sources_permissions": [],
                "alert_urgency_permissions": [],
                "alerts_permissions": [],
                "api_keys_permissions": [],
                "audits_permissions": [],
                "contacts_permissions": [],
                "created_at": "2026-02-20T17:59:10.946-08:00",
                "deleted_at": null,
                "escalation_policies_permissions": [],
                "groups_permissions": [],
                "heartbeats_permissions": [],
                "integrations_permissions": [],
                "invitations_permissions": [],
                "live_call_routing_permissions": [],
                "name": "None",
                "on_call_readiness_report_permissions": [],
                "on_call_roles_permissions": [],
                "schedule_override_permissions": [],
                "schedules_permissions": [],
                "services_permissions": [],
                "shift_overrides_permissions": [],
                "slug": "none",
                "system_role": "no_access",
                "team_id": 468,
                "updated_at": "2026-02-20T17:59:10.946-08:00",
                "webhooks_permissions": [],
                "workflows_permissions": []
              }
            },
            "teams": {
              "data": []
            },
            "schedules": {
              "data": []
            },
            "notification_rules": {
              "data": [
                {
                  "id": "0dff0994-27f4-4324-81a4-b9759e79a190",
                  "type": "user_notification_rules"
                },
                {
                  "id": "3c73cf88-80af-4a4a-bd3c-b281757452dc",
                  "type": "user_notification_rules"
                }
              ]
            }
          }
        }
      },
      "mitigated_by": null,
      "resolved_by": null,
      "closed_by": null,
      "cancelled_by": null,
      "mitigation_message": null,
      "resolution_message": null,
      "cancellation_message": null,
      "public_title": "Public incident notification",
      "duplicate_incident_id": null,
      "retrospective_progress_status": "not_started",
      "zoom_meeting_id": null,
      "zoom_meeting_start_url": null,
      "zoom_meeting_join_url": null,
      "zoom_meeting_password": null,
      "zoom_meeting_pstn_password": null,
      "zoom_meeting_h323_password": null,
      "zoom_meeting_global_dial_in_numbers": [],
      "shortcut_story_id": null,
      "shortcut_story_url": null,
      "shortcut_task_id": null,
      "shortcut_task_url": null,
      "asana_task_id": null,
      "asana_task_url": null,
      "github_issue_id": null,
      "github_issue_url": null,
      "gitlab_issue_id": null,
      "gitlab_issue_url": null,
      "jira_issue_key": "PROJ-123",
      "jira_issue_id": "10001",
      "jira_issue_url": "https://jira.example.com/browse/PROJ-123",
      "google_meeting_id": null,
      "google_meeting_url": null,
      "trello_card_id": null,
      "trello_card_url": null,
      "linear_issue_id": null,
      "linear_issue_url": null,
      "zendesk_ticket_id": null,
      "zendesk_ticket_url": null,
      "motion_task_id": null,
      "motion_task_url": null,
      "clickup_task_id": null,
      "clickup_task_url": null,
      "slack_channel_name": "incident-response",
      "slack_channel_id": "C123456789",
      "slack_channel_url": "https://team.slack.com/channels/incident-response",
      "slack_channel_short_url": null,
      "slack_channel_deep_link": null,
      "slack_channel_archived": false,
      "slack_last_message_ts": null,
      "service_now_incident_id": null,
      "service_now_incident_key": null,
      "service_now_incident_url": null,
      "opsgenie_incident_id": null,
      "opsgenie_incident_url": null,
      "opsgenie_alert_id": null,
      "opsgenie_alert_url": null,
      "victor_ops_incident_id": null,
      "victor_ops_incident_url": null,
      "pagerduty_incident_id": null,
      "pagerduty_incident_number": null,
      "pagerduty_incident_url": null,
      "mattermost_channel_id": null,
      "mattermost_channel_name": null,
      "mattermost_channel_url": null,
      "confluence_page_id": null,
      "confluence_page_url": null,
      "quip_page_id": null,
      "quip_page_url": null,
      "airtable_base_key": null,
      "airtable_table_name": null,
      "airtable_record_id": null,
      "airtable_record_url": null,
      "google_drive_id": null,
      "google_drive_parent_id": null,
      "google_drive_url": "https://docs.google.com/document/d/1BxiMVs0XRA5nFMdKvBdBZjgmUUqptlbs74OgvE2upms",
      "sharepoint_page_id": null,
      "sharepoint_page_url": null,
      "datadog_notebook_id": null,
      "datadog_notebook_url": null,
      "freshservice_ticket_id": null,
      "freshservice_ticket_url": null,
      "freshservice_task_id": null,
      "freshservice_task_url": null,
      "scheduled_for": null,
      "scheduled_until": null,
      "in_triage_at": null,
      "started_at": "2026-02-20T17:59:26.907-08:00",
      "detected_at": null,
      "acknowledged_at": null,
      "mitigated_at": null,
      "resolved_at": null,
      "closed_at": null,
      "cancelled_at": null,
      "created_at": "2026-02-20T17:59:26.947-08:00",
      "updated_at": "2026-02-20T17:59:27.037-08:00",
      "muted_service_ids": [],
      "labels": {
        "platform": "windows",
        "version": "1.12",
        "CaseSensitive": "preserve"
      }
    },
    "relationships": {
      "causes": {
        "data": [
          {
            "id": "cf95a2ac-690e-4250-a24a-39307390a31c",
            "type": "causes"
          },
          {
            "id": "24a9bc6b-76cb-4f1c-955e-8f5af0480914",
            "type": "causes"
          }
        ]
      },
      "subscribers": {
        "data": []
      },
      "roles": {
        "data": [
          {
            "id": "a1da117b-3c3c-4484-b891-4ad1103c168a",
            "type": "incident_role_assignments"
          }
        ]
      },
      "environments": {
        "data": [
          {
            "id": "59f00073-0c53-43ca-8600-264f55bb904b",
            "type": "environments"
          },
          {
            "id": "a0213c2a-fe71-468c-82ba-a86fc6fcf126",
            "type": "environments"
          }
        ]
      },
      "incident_types": {
        "data": [
          {
            "id": "4722887d-8f18-4820-aa09-c668f7f817af",
            "type": "incident_types"
          },
          {
            "id": "9596091b-a85b-4d6a-ab81-0853a77c0f81",
            "type": "incident_types"
          }
        ]
      },
      "services": {
        "data": [
          {
            "id": "bc227e6f-7b27-4f93-b006-49c0dd96b49a",
            "type": "services"
          },
          {
            "id": "3043cc10-6eff-401f-87c8-631e8e7955a4",
            "type": "services"
          }
        ]
      },
      "functionalities": {
        "data": [
          {
            "id": "82a89569-465b-4b95-8d13-9f518b44acb2",
            "type": "functionalities"
          },
          {
            "id": "520aec91-7e0e-4512-95bd-c13a9d9f1f4b",
            "type": "functionalities"
          }
        ]
      },
      "groups": {
        "data": [
          {
            "id": "e80e93ca-3a31-4311-9cd5-3677bd4738c6",
            "type": "groups"
          },
          {
            "id": "0e4ece8d-6c69-4480-83af-208aec38640c",
            "type": "groups"
          }
        ]
      },
      "events": {
        "data": [
          {
            "id": "2d545fb8-ef0f-4b75-90e4-bdd013a1e7b3",
            "type": "incident_events"
          },
          {
            "id": "15573974-1bf3-4a65-8cb5-c53345453d66",
            "type": "incident_events"
          },
          {
            "id": "155f8a31-9ace-4a25-a785-fec2e0300d83",
            "type": "incident_events"
          },
          {
            "id": "9cbb87bd-0199-4ac9-bee9-0540915aba69",
            "type": "incident_events"
          }
        ]
      },
      "action_items": {
        "data": []
      },
      "custom_field_selections": {
        "data": []
      },
      "feedbacks": {
        "data": []
      },
      "attachments": {
        "data": []
      },
      "slack_messages": {
        "data": []
      },
      "alerts": {
        "data": []
      }
    }
  }
}

Authorizations

Authorization
string
header
required

Bearer authentication header of the form Bearer <token>, where <token> is your auth token.

Body

application/vnd.api+json
data
object
required

Response

incident created

data
object
required