POST
/
v1
/
incidents
Creates an incident
curl --request POST \
  --url https://api.rootly.com/v1/incidents \
  --header 'Authorization: Bearer <token>' \
  --header 'Content-Type: application/vnd.api+json' \
  --data '{
  "data": {
    "type": "incidents",
    "attributes": {
      "title": "<string>",
      "kind": "normal",
      "parent_incident_id": "<string>",
      "duplicate_incident_id": "<string>",
      "private": false,
      "summary": "<string>",
      "user_id": "<string>",
      "severity_id": "<string>",
      "public_title": "<string>",
      "alert_ids": [
        "<string>"
      ],
      "environment_ids": [
        "<string>"
      ],
      "incident_type_ids": [
        "<string>"
      ],
      "service_ids": [
        "<string>"
      ],
      "functionality_ids": [
        "<string>"
      ],
      "group_ids": [
        "<string>"
      ],
      "cause_ids": [
        "<string>"
      ],
      "labels": {},
      "slack_channel_name": "<string>",
      "slack_channel_id": "<string>",
      "slack_channel_url": "<string>",
      "slack_channel_archived": true,
      "google_drive_parent_id": "<string>",
      "google_drive_url": "<string>",
      "notify_emails": [
        "<string>"
      ],
      "status": "in_triage",
      "url": "<string>",
      "scheduled_for": "<string>",
      "scheduled_until": "<string>",
      "in_triage_at": "<string>",
      "started_at": "<string>",
      "detected_at": "<string>",
      "acknowledged_at": "<string>",
      "mitigated_at": "<string>",
      "resolved_at": "<string>",
      "closed_at": "<string>",
      "cancelled_at": "<string>"
    }
  }
}'
{
  "data": {
    "id": "4f45f29f-3b1d-4cc1-8031-a782492be9a7",
    "type": "incidents",
    "attributes": {
      "parent_incident_id": null,
      "sequential_id": 11,
      "title": "Oh no! Something is broken",
      "slug": "oh-no-something-is-broken",
      "kind": "normal",
      "private": false,
      "summary": "this is the description and there are new lines\n\nthis is the next line\n\nthis is the 3rd line",
      "status": "started",
      "source": "api",
      "url": "http://localhost:3001/account/incidents/11-oh-no-something-is-broken",
      "short_url": null,
      "user": {
        "data": {
          "id": "316",
          "type": "users",
          "attributes": {
            "name": "Georgianna Robel",
            "email": "cody.hane@maggio.test",
            "phone": null,
            "phone_2": null,
            "first_name": "Georgianna",
            "last_name": "Robel",
            "full_name": "Georgianna Robel",
            "full_name_with_team": "[Gibson Inc] Georgianna Robel",
            "slack_id": null,
            "time_zone": "UTC",
            "updated_at": "2025-09-07T18:22:44.549-07:00",
            "created_at": "2025-09-07T18:22:31.617-07:00"
          },
          "relationships": {
            "email_addresses": {
              "data": [
                {
                  "id": "09462102-9a34-480d-a61d-3315417d83c8",
                  "type": "user_email_addresses"
                }
              ]
            },
            "phone_numbers": {
              "data": []
            },
            "devices": {
              "data": []
            },
            "role": {
              "data": {
                "id": "e6ff275b-0d1f-4367-9c68-3deec79ec150",
                "alerts_permissions": [
                  "create",
                  "read"
                ],
                "api_keys_permissions": [
                  "create",
                  "update",
                  "read",
                  "delete"
                ],
                "audits_permissions": [],
                "billing_permissions": [],
                "catalogs_permissions": [
                  "create",
                  "read",
                  "update",
                  "delete"
                ],
                "communication_permissions": [
                  "read"
                ],
                "created_at": "2025-09-07T18:22:31.812-07:00",
                "deleted_at": null,
                "display_order": 2,
                "environments_permissions": [
                  "create",
                  "read",
                  "update",
                  "delete"
                ],
                "form_fields_permissions": [
                  "create",
                  "read",
                  "update",
                  "delete"
                ],
                "functionalities_permissions": [
                  "create",
                  "read",
                  "update",
                  "delete"
                ],
                "groups_permissions": [
                  "create",
                  "read",
                  "update",
                  "delete"
                ],
                "incident_causes_permissions": [
                  "create",
                  "read",
                  "update",
                  "delete"
                ],
                "incident_communication_permissions": [
                  "read"
                ],
                "incident_feedbacks_permissions": [
                  "read",
                  "create",
                  "update"
                ],
                "incident_permission_set_id": "b5ddc1dc-a4e9-478b-b1a7-42abb17b25d4",
                "incident_roles_permissions": [
                  "create",
                  "read",
                  "update",
                  "delete"
                ],
                "incident_types_permissions": [
                  "create",
                  "read",
                  "update",
                  "delete"
                ],
                "incidents_permissions": [
                  "create",
                  "read",
                  "update",
                  "delete"
                ],
                "integrations_permissions": [],
                "invitations_permissions": [
                  "create",
                  "read",
                  "update",
                  "delete"
                ],
                "is_deletable": false,
                "is_editable": true,
                "name": "user",
                "paging_permissions": [
                  "create",
                  "read",
                  "update",
                  "delete"
                ],
                "playbooks_permissions": [
                  "create",
                  "read",
                  "update",
                  "delete"
                ],
                "private_incidents_permissions": [],
                "pulses_permissions": [
                  "create",
                  "update",
                  "read"
                ],
                "retrospective_permissions": [
                  "create",
                  "read",
                  "update",
                  "delete"
                ],
                "roles_permissions": [],
                "secrets_permissions": [
                  "create",
                  "read",
                  "update",
                  "delete"
                ],
                "services_permissions": [
                  "create",
                  "read",
                  "update",
                  "delete"
                ],
                "severities_permissions": [
                  "create",
                  "read",
                  "update",
                  "delete"
                ],
                "slug": "user",
                "status_pages_permissions": [
                  "create",
                  "read",
                  "update",
                  "delete"
                ],
                "sub_statuses_permissions": [
                  "read"
                ],
                "team_id": 277,
                "updated_at": "2025-09-07T18:22:31.812-07:00",
                "webhooks_permissions": [],
                "workflows_permissions": [
                  "create",
                  "read",
                  "update",
                  "delete"
                ]
              }
            },
            "on_call_role": {
              "data": {
                "id": "4923ca0d-0f3a-42f6-99bc-9737cb59e1cd",
                "alert_fields_permissions": [],
                "alert_groups_permissions": [],
                "alert_routing_rules_permissions": [],
                "alert_sources_permissions": [],
                "alert_urgency_permissions": [],
                "alerts_permissions": [],
                "api_keys_permissions": [],
                "audits_permissions": [],
                "contacts_permissions": [],
                "created_at": "2025-09-07T18:22:31.841-07:00",
                "deleted_at": null,
                "escalation_policies_permissions": [],
                "groups_permissions": [],
                "heartbeats_permissions": [],
                "integrations_permissions": [],
                "invitations_permissions": [],
                "live_call_routing_permissions": [],
                "name": "None",
                "on_call_readiness_report_permissions": [],
                "on_call_roles_permissions": [],
                "schedule_override_permissions": [],
                "schedules_permissions": [],
                "services_permissions": [],
                "shift_overrides_permissions": [],
                "slug": "none",
                "system_role": "no_access",
                "team_id": 277,
                "updated_at": "2025-09-07T18:22:31.841-07:00",
                "webhooks_permissions": [],
                "workflows_permissions": []
              }
            }
          }
        }
      },
      "severity": {
        "data": {
          "id": "b62e4132-4d3c-4b5f-9968-2341e56c00ad",
          "type": "severities",
          "attributes": {
            "name": "f2wle",
            "slug": "f2wle",
            "description": "Excepturi occaecati quia labore.",
            "severity": "medium",
            "color": "#E58A1F",
            "position": 1,
            "notify_emails": [],
            "slack_channels": [],
            "slack_aliases": [],
            "created_at": "2025-09-07T18:22:38.404-07:00",
            "updated_at": "2025-09-07T18:22:38.404-07:00"
          }
        }
      },
      "in_triage_by": null,
      "started_by": {
        "data": {
          "id": "316",
          "type": "users",
          "attributes": {
            "name": "Georgianna Robel",
            "email": "cody.hane@maggio.test",
            "phone": null,
            "phone_2": null,
            "first_name": "Georgianna",
            "last_name": "Robel",
            "full_name": "Georgianna Robel",
            "full_name_with_team": "[Gibson Inc] Georgianna Robel",
            "slack_id": null,
            "time_zone": "UTC",
            "updated_at": "2025-09-07T18:22:44.549-07:00",
            "created_at": "2025-09-07T18:22:31.617-07:00"
          },
          "relationships": {
            "email_addresses": {
              "data": [
                {
                  "id": "09462102-9a34-480d-a61d-3315417d83c8",
                  "type": "user_email_addresses"
                }
              ]
            },
            "phone_numbers": {
              "data": []
            },
            "devices": {
              "data": []
            },
            "role": {
              "data": {
                "id": "e6ff275b-0d1f-4367-9c68-3deec79ec150",
                "alerts_permissions": [
                  "create",
                  "read"
                ],
                "api_keys_permissions": [
                  "create",
                  "update",
                  "read",
                  "delete"
                ],
                "audits_permissions": [],
                "billing_permissions": [],
                "catalogs_permissions": [
                  "create",
                  "read",
                  "update",
                  "delete"
                ],
                "communication_permissions": [
                  "read"
                ],
                "created_at": "2025-09-07T18:22:31.812-07:00",
                "deleted_at": null,
                "display_order": 2,
                "environments_permissions": [
                  "create",
                  "read",
                  "update",
                  "delete"
                ],
                "form_fields_permissions": [
                  "create",
                  "read",
                  "update",
                  "delete"
                ],
                "functionalities_permissions": [
                  "create",
                  "read",
                  "update",
                  "delete"
                ],
                "groups_permissions": [
                  "create",
                  "read",
                  "update",
                  "delete"
                ],
                "incident_causes_permissions": [
                  "create",
                  "read",
                  "update",
                  "delete"
                ],
                "incident_communication_permissions": [
                  "read"
                ],
                "incident_feedbacks_permissions": [
                  "read",
                  "create",
                  "update"
                ],
                "incident_permission_set_id": "b5ddc1dc-a4e9-478b-b1a7-42abb17b25d4",
                "incident_roles_permissions": [
                  "create",
                  "read",
                  "update",
                  "delete"
                ],
                "incident_types_permissions": [
                  "create",
                  "read",
                  "update",
                  "delete"
                ],
                "incidents_permissions": [
                  "create",
                  "read",
                  "update",
                  "delete"
                ],
                "integrations_permissions": [],
                "invitations_permissions": [
                  "create",
                  "read",
                  "update",
                  "delete"
                ],
                "is_deletable": false,
                "is_editable": true,
                "name": "user",
                "paging_permissions": [
                  "create",
                  "read",
                  "update",
                  "delete"
                ],
                "playbooks_permissions": [
                  "create",
                  "read",
                  "update",
                  "delete"
                ],
                "private_incidents_permissions": [],
                "pulses_permissions": [
                  "create",
                  "update",
                  "read"
                ],
                "retrospective_permissions": [
                  "create",
                  "read",
                  "update",
                  "delete"
                ],
                "roles_permissions": [],
                "secrets_permissions": [
                  "create",
                  "read",
                  "update",
                  "delete"
                ],
                "services_permissions": [
                  "create",
                  "read",
                  "update",
                  "delete"
                ],
                "severities_permissions": [
                  "create",
                  "read",
                  "update",
                  "delete"
                ],
                "slug": "user",
                "status_pages_permissions": [
                  "create",
                  "read",
                  "update",
                  "delete"
                ],
                "sub_statuses_permissions": [
                  "read"
                ],
                "team_id": 277,
                "updated_at": "2025-09-07T18:22:31.812-07:00",
                "webhooks_permissions": [],
                "workflows_permissions": [
                  "create",
                  "read",
                  "update",
                  "delete"
                ]
              }
            },
            "on_call_role": {
              "data": {
                "id": "4923ca0d-0f3a-42f6-99bc-9737cb59e1cd",
                "alert_fields_permissions": [],
                "alert_groups_permissions": [],
                "alert_routing_rules_permissions": [],
                "alert_sources_permissions": [],
                "alert_urgency_permissions": [],
                "alerts_permissions": [],
                "api_keys_permissions": [],
                "audits_permissions": [],
                "contacts_permissions": [],
                "created_at": "2025-09-07T18:22:31.841-07:00",
                "deleted_at": null,
                "escalation_policies_permissions": [],
                "groups_permissions": [],
                "heartbeats_permissions": [],
                "integrations_permissions": [],
                "invitations_permissions": [],
                "live_call_routing_permissions": [],
                "name": "None",
                "on_call_readiness_report_permissions": [],
                "on_call_roles_permissions": [],
                "schedule_override_permissions": [],
                "schedules_permissions": [],
                "services_permissions": [],
                "shift_overrides_permissions": [],
                "slug": "none",
                "system_role": "no_access",
                "team_id": 277,
                "updated_at": "2025-09-07T18:22:31.841-07:00",
                "webhooks_permissions": [],
                "workflows_permissions": []
              }
            }
          }
        }
      },
      "mitigated_by": null,
      "resolved_by": null,
      "closed_by": null,
      "cancelled_by": null,
      "mitigation_message": null,
      "resolution_message": null,
      "cancellation_message": null,
      "public_title": "Public incident notification",
      "duplicate_incident_id": null,
      "retrospective_progress_status": "not_started",
      "zoom_meeting_id": null,
      "zoom_meeting_start_url": null,
      "zoom_meeting_join_url": null,
      "zoom_meeting_password": null,
      "zoom_meeting_pstn_password": null,
      "zoom_meeting_h323_password": null,
      "zoom_meeting_global_dial_in_numbers": [],
      "shortcut_story_id": null,
      "shortcut_story_url": null,
      "shortcut_task_id": null,
      "shortcut_task_url": null,
      "asana_task_id": null,
      "asana_task_url": null,
      "github_issue_id": null,
      "github_issue_url": null,
      "gitlab_issue_id": null,
      "gitlab_issue_url": null,
      "jira_issue_key": null,
      "jira_issue_id": null,
      "jira_issue_url": null,
      "google_meeting_id": null,
      "google_meeting_url": null,
      "trello_card_id": null,
      "trello_card_url": null,
      "linear_issue_id": null,
      "linear_issue_url": null,
      "zendesk_ticket_id": null,
      "zendesk_ticket_url": null,
      "motion_task_id": null,
      "motion_task_url": null,
      "clickup_task_id": null,
      "clickup_task_url": null,
      "slack_channel_name": "incident-response",
      "slack_channel_id": "C123456789",
      "slack_channel_url": "https://team.slack.com/channels/incident-response",
      "slack_channel_short_url": null,
      "slack_channel_deep_link": null,
      "slack_channel_archived": false,
      "slack_last_message_ts": null,
      "service_now_incident_id": null,
      "service_now_incident_key": null,
      "service_now_incident_url": null,
      "opsgenie_incident_id": null,
      "opsgenie_incident_url": null,
      "opsgenie_alert_id": null,
      "opsgenie_alert_url": null,
      "victor_ops_incident_id": null,
      "victor_ops_incident_url": null,
      "pagerduty_incident_id": null,
      "pagerduty_incident_number": null,
      "pagerduty_incident_url": null,
      "mattermost_channel_id": null,
      "mattermost_channel_name": null,
      "mattermost_channel_url": null,
      "confluence_page_id": null,
      "confluence_page_url": null,
      "quip_page_id": null,
      "quip_page_url": null,
      "airtable_base_key": null,
      "airtable_table_name": null,
      "airtable_record_id": null,
      "airtable_record_url": null,
      "google_drive_id": null,
      "google_drive_parent_id": null,
      "google_drive_url": "https://docs.google.com/document/d/1BxiMVs0XRA5nFMdKvBdBZjgmUUqptlbs74OgvE2upms",
      "sharepoint_page_id": null,
      "sharepoint_page_url": null,
      "datadog_notebook_id": null,
      "datadog_notebook_url": null,
      "freshservice_ticket_id": null,
      "freshservice_ticket_url": null,
      "freshservice_task_id": null,
      "freshservice_task_url": null,
      "scheduled_for": null,
      "scheduled_until": null,
      "in_triage_at": null,
      "started_at": "2025-09-07T18:22:44.761-07:00",
      "detected_at": null,
      "acknowledged_at": null,
      "mitigated_at": null,
      "resolved_at": null,
      "closed_at": null,
      "cancelled_at": null,
      "created_at": "2025-09-07T18:22:44.808-07:00",
      "updated_at": "2025-09-07T18:22:44.964-07:00",
      "labels": {
        "platform": "windows",
        "version": "1.12",
        "CaseSensitive": "preserve"
      }
    },
    "relationships": {
      "causes": {
        "data": [
          {
            "id": "c7f52f55-cdc0-4e6f-bb4d-84463491e41e",
            "type": "causes"
          },
          {
            "id": "5d0b951a-1ce8-435d-928a-98477dd9e58a",
            "type": "causes"
          }
        ]
      },
      "subscribers": {
        "data": []
      },
      "roles": {
        "data": [
          {
            "id": "b490c4db-1624-4ed2-8a16-61e177c299dc",
            "type": "incident_role_assignments"
          }
        ]
      },
      "environments": {
        "data": [
          {
            "id": "ab842fd3-942e-491d-a773-864ebab808c3",
            "type": "environments"
          },
          {
            "id": "ebc0f794-9473-4194-8dbb-f72d1b623f64",
            "type": "environments"
          }
        ]
      },
      "incident_types": {
        "data": [
          {
            "id": "a2d1229b-f898-4add-84b6-6213a8a42e7b",
            "type": "incident_types"
          },
          {
            "id": "d2ad2e78-9b1d-4b9e-957c-b5ec12441466",
            "type": "incident_types"
          }
        ]
      },
      "services": {
        "data": [
          {
            "id": "abbdce8b-0a38-4a9d-b612-40ed3fd8ea6d",
            "type": "services"
          },
          {
            "id": "581851ee-a0dd-46ff-8f55-b50d79cb6323",
            "type": "services"
          }
        ]
      },
      "functionalities": {
        "data": [
          {
            "id": "6039f90b-8840-47ac-b67a-8e03f64e9488",
            "type": "functionalities"
          },
          {
            "id": "d58165a7-83cb-4ec0-8f9f-166052166936",
            "type": "functionalities"
          }
        ]
      },
      "groups": {
        "data": [
          {
            "id": "a6a097d1-2778-4cf5-ba2d-2a4407fd394e",
            "type": "groups"
          },
          {
            "id": "21d52bbd-9025-430e-b867-2e1227c0396a",
            "type": "groups"
          }
        ]
      },
      "events": {
        "data": [
          {
            "id": "653c8b06-6be8-4cac-9631-dc0cf70c845c",
            "type": "incident_events"
          },
          {
            "id": "077ade2b-796e-4fe3-b95b-febe4652f37e",
            "type": "incident_events"
          },
          {
            "id": "4da84f62-e5e9-4e6d-b5f2-3b851dad5c8a",
            "type": "incident_events"
          },
          {
            "id": "65bca56e-b4ef-4d3b-907d-e2fcb2c179a3",
            "type": "incident_events"
          }
        ]
      },
      "action_items": {
        "data": []
      },
      "custom_field_selections": {
        "data": []
      },
      "feedbacks": {
        "data": []
      },
      "attachments": {
        "data": []
      },
      "slack_messages": {
        "data": []
      }
    }
  }
}

Authorizations

Authorization
string
header
required

Bearer authentication header of the form Bearer <token>, where <token> is your auth token.

Body

application/vnd.api+json

Response

201
application/vnd.api+json

incident created

The response is of type object.