Retrieves a Live Call Router

{ "data": { "id": "267613f6-397e-4799-8e69-a1535162580f", "type": "live_call_routers", "attributes": { "kind": "voicemail", "name": "Dolores optio quaerat quam.", "country_code": "US", "phone_type": "local", "phone_number": "+14155551234", "voicemail_greeting": "Facilis itaque distinctio incidunt.", "slug": "dolores-optio-quaerat-quam", "enabled": true, "created_at": "2025-12-15T13:47:06.132-08:00", "updated_at": "2025-12-15T13:47:06.132-08:00", "calling_tree_prompt": "Minima nostrum et necessitatibus.", "paging_targets": [ { "id": "993dc211-636d-4e3e-9ef3-b94581aa9ef2", "type": "service", "alert_urgency_id": "b18702e4-43c0-4612-9758-eb627378bcc2" } ] } } }

Authorizations

Authorization

string

header

required

Bearer authentication header of the form Bearer <token>, where <token> is your auth token.

Path Parameters

string

required

Response

live_call_router found

data

object

required

Show child attributes

data.id

string

required

Unique ID of the live_call_router

data.type

enum<string>

required

Available options:

live_call_routers

data.attributes

object

required

Show child attributes

data.attributes.name

string

required

The name of the live_call_router

data.attributes.created_at

string

required

Date of creation

data.attributes.updated_at

string

required

Date of last update

data.attributes.kind

enum<string>

The kind of the live_call_router

Available options:

voicemail,

live

data.attributes.enabled

boolean

Whether the live_call_router is enabled

data.attributes.country_code

enum<string>

The country code of the live_call_router

Available options:

AU,

CA,

DE,

NL,

NZ,

GB,

US

data.attributes.phone_type

enum<string>

The phone type of the live_call_router

Available options:

local,

toll_free,

mobile

data.attributes.phone_number

string

You can select a phone number using generate_phone_number API and pass that phone number here to register

data.attributes.voicemail_greeting

string

The voicemail greeting of the live_call_router

data.attributes.caller_greeting

string

The caller greeting message of the live_call_router

data.attributes.waiting_music_url

enum<string>

The waiting music URL of the live_call_router

Available options:

https://storage.rootly.com/twilio/voicemail/ClockworkWaltz.mp3,

https://storage.rootly.com/twilio/voicemail/ith_brahms-116-4.mp3,

https://storage.rootly.com/twilio/voicemail/Mellotroniac_-_Flight_Of_Young_Hearts_Flute.mp3,

https://storage.rootly.com/twilio/voicemail/BusyStrings.mp3,

https://storage.rootly.com/twilio/voicemail/oldDog_-_endless_goodbye_%28instr.%29.mp3,

https://storage.rootly.com/twilio/voicemail/MARKOVICHAMP-Borghestral.mp3,

https://storage.rootly.com/twilio/voicemail/ith_chopin-15-2.mp3

data.attributes.sent_to_voicemail_delay

integer

The delay (seconds) after which the caller in redirected to voicemail

data.attributes.should_redirect_to_voicemail_on_no_answer

boolean

This prompts the caller to choose voicemail or connect live

data.attributes.escalation_level_delay_in_seconds

integer

This overrides the delay (seconds) in escalation levels

data.attributes.should_auto_resolve_alert_on_call_end

boolean

This overrides the delay (seconds) in escalation levels

data.attributes.alert_urgency_id

string

This is used in escalation paths to determine who to page

data.attributes.calling_tree_prompt

string

The audio instructions callers will hear when they call this number, prompting them to select from available options to route their call

data.attributes.paging_targets

object[]

Paging targets that callers can select from when this live call router is configured as a phone tree.

Show child attributes

data.attributes.paging_targets.id

string

required

The ID of paging target

data.attributes.paging_targets.type

enum<string>

required

The type of the paging target

Available options:

service,

team,

escalation_policy

data.attributes.paging_targets.alert_urgency_id

string

required

This is used in escalation paths to determine who to page

data.attributes.escalation_policy_trigger_params

object

Show child attributes

data.attributes.escalation_policy_trigger_params.id

string

required

The ID of notification target

data.attributes.escalation_policy_trigger_params.type

enum<string>

required

The type of the notification target

Available options:

Service,

Group,

EscalationPolicy

Overview

AlertEvents

AlertFields

AlertGroups

AlertRoutes

AlertRoutingRules

AlertUrgencies

AlertSources

Alerts

Audits

Authorizations

CatalogEntities

CatalogEntityProperties

CatalogFields

Catalogs

Causes

Communications Groups

Communications Stages

Communications Templates

Communications Types

[DEPRECATED] CustomFieldOptions

[DEPRECATED] CustomFields

CustomForms

DashboardPanels

Dashboards

Environments

EscalationPolicies

EscalationLevelsPolicies

EscalationLevelsPath

EscalationLevels

EscalationPaths

FormFieldOptions

FormFieldPlacementConditions

FormFieldPlacements

FormFieldPositions

FormFields

FormSetConditions

FormSets

Functionalities

WorkflowTasks

[DEPRECATED] WorkflowCustomFieldSelections

WorkflowFormFieldConditions

WorkflowGroups

WorkflowRuns

Workflows

Heartbeats

IncidentActionItems

[DEPRECATED] IncidentCustomFieldSelections

IncidentEventFunctionalities

IncidentEventServices

IncidentEvents

IncidentFeedbacks

IncidentFormFieldSelections

IncidentPermissionSetBooleans

IncidentPermissionSetResources

IncidentPermissionSets

IncidentRetrospectives

IncidentRetrospectiveSteps

IncidentRoleTasks

IncidentRoles

IncidentStatusPageEvents

IncidentSubStatuses

IncidentTypes

Incidents

IpRanges

LiveCallRouters

OnCallRoles

OnCallShadows

OverrideShifts

PlaybookTasks

Playbooks

RetrospectiveTemplates

Pulses

RetrospectiveConfigurations

RetrospectiveProcessGroupSteps

RetrospectiveProcessGroups

RetrospectiveProcesses

RetrospectiveSteps

Roles

ScheduleRotationActiveDays