Mitigate a specific incident by id
curl --request PUT \
--url https://api.rootly.com/v1/incidents/{id}/mitigate \
--header 'Authorization: Bearer <token>' \
--header 'Content-Type: application/vnd.api+json' \
--data '{
"data": {
"type": "incidents",
"attributes": {
"mitigation_message": "<string>"
}
}
}'
{
"data": {
"id": "38852b1c-a91a-44a0-8e6b-643de59d7863",
"type": "incidents",
"attributes": {
"parent_incident_id": null,
"sequential_id": 1,
"title": "Consequatur est dolor corporis.",
"slug": "consequatur-est-dolor-corporis",
"kind": "normal",
"private": false,
"summary": "Aperiam qui veritatis. Aut aut ea. Fugiat corporis qui.",
"status": "mitigated",
"source": "web",
"url": "http://localhost:3001/account/incidents/1-consequatur-est-dolor-corporis",
"short_url": null,
"user": {
"data": {
"id": "302",
"type": "users",
"attributes": {
"name": "Julio Luettgen",
"email": "jaime_leannon@marvin.example",
"phone": null,
"phone_2": null,
"first_name": "Julio",
"last_name": "Luettgen",
"full_name": "Julio Luettgen",
"full_name_with_team": "[Davis, Gibson and Champlin] Julio Luettgen",
"slack_id": null,
"time_zone": "UTC",
"updated_at": "2025-07-17T11:04:45.014-07:00",
"created_at": "2025-07-17T11:04:44.579-07:00"
},
"relationships": {
"email_addresses": {
"data": [
{
"id": "5d204d80-4f98-453a-9969-27f2bea5d581",
"type": "user_email_addresses"
}
]
},
"phone_numbers": {
"data": []
},
"devices": {
"data": []
},
"role": {
"data": {
"id": "68436691-0e55-475b-a55a-5d2eed9ca11c",
"created_at": "2025-07-17T11:04:43.842-07:00",
"updated_at": "2025-07-17T11:04:43.842-07:00",
"display_order": 2,
"api_keys_permissions": [
"create",
"update",
"read",
"delete"
],
"billing_permissions": [],
"environments_permissions": [
"create",
"read",
"update",
"delete"
],
"functionalities_permissions": [
"create",
"read",
"update",
"delete"
],
"groups_permissions": [
"create",
"read",
"update",
"delete"
],
"incident_causes_permissions": [
"create",
"read",
"update",
"delete"
],
"incident_roles_permissions": [
"create",
"read",
"update",
"delete"
],
"incident_types_permissions": [
"create",
"read",
"update",
"delete"
],
"incidents_permissions": [
"create",
"read",
"update",
"delete"
],
"private_incidents_permissions": [],
"invitations_permissions": [
"create",
"read",
"update",
"delete"
],
"playbooks_permissions": [
"create",
"read",
"update",
"delete"
],
"retrospective_permissions": [
"create",
"read",
"update",
"delete"
],
"roles_permissions": [],
"services_permissions": [
"create",
"read",
"update",
"delete"
],
"severities_permissions": [
"create",
"read",
"update",
"delete"
],
"status_pages_permissions": [
"create",
"read",
"update",
"delete"
],
"workflows_permissions": [
"create",
"read",
"update",
"delete"
],
"team_id": 270,
"name": "user",
"slug": "user",
"is_editable": true,
"is_deletable": false,
"incident_feedbacks_permissions": [
"read",
"create",
"update"
],
"form_fields_permissions": [
"create",
"read",
"update",
"delete"
],
"webhooks_permissions": [],
"audits_permissions": [],
"secrets_permissions": [
"create",
"read",
"update",
"delete"
],
"deleted_at": null,
"incident_permission_set_id": "660b2be9-2023-4856-b861-be1f06051e7a",
"pulses_permissions": [
"create",
"update",
"read"
],
"alerts_permissions": [
"create",
"read"
],
"paging_permissions": [
"create",
"read",
"update",
"delete"
],
"sub_statuses_permissions": [
"read"
],
"catalogs_permissions": [
"create",
"read",
"update",
"delete"
],
"communication_permissions": [
"read"
],
"incident_communication_permissions": [
"read"
],
"integrations_permissions": []
}
},
"on_call_role": {
"data": {
"id": "420470d3-1aa2-4f3d-b34d-caf06904a681",
"team_id": 270,
"name": "None",
"slug": "none",
"system_role": "no_access",
"deleted_at": null,
"created_at": "2025-07-17T11:04:43.862-07:00",
"updated_at": "2025-07-17T11:04:43.862-07:00",
"alerts_permissions": [],
"api_keys_permissions": [],
"audits_permissions": [],
"escalation_policies_permissions": [],
"groups_permissions": [],
"integrations_permissions": [],
"invitations_permissions": [],
"on_call_roles_permissions": [],
"schedules_permissions": [],
"services_permissions": [],
"shift_overrides_permissions": [],
"workflows_permissions": [],
"contacts_permissions": [],
"live_call_routing_permissions": [],
"heartbeats_permissions": [],
"alert_urgency_permissions": [],
"schedule_override_permissions": [],
"webhooks_permissions": [],
"alert_sources_permissions": [],
"on_call_readiness_report_permissions": [],
"alert_routing_rules_permissions": [],
"alert_fields_permissions": [],
"alert_groups_permissions": []
}
}
}
}
},
"severity": {
"data": {
"id": "b27df609-c4a2-46b2-bfb4-3ba869c7a418",
"type": "severities",
"attributes": {
"name": "5yvvv",
"slug": "5yvvv",
"description": "Sit delectus voluptatibus porro.",
"severity": "medium",
"color": "#E58A1F",
"position": 1,
"notify_emails": [],
"slack_channels": [],
"slack_aliases": [],
"created_at": "2025-07-17T11:04:44.974-07:00",
"updated_at": "2025-07-17T11:04:44.974-07:00"
}
}
},
"in_triage_by": null,
"started_by": {
"data": {
"id": "302",
"type": "users",
"attributes": {
"name": "Julio Luettgen",
"email": "jaime_leannon@marvin.example",
"phone": null,
"phone_2": null,
"first_name": "Julio",
"last_name": "Luettgen",
"full_name": "Julio Luettgen",
"full_name_with_team": "[Davis, Gibson and Champlin] Julio Luettgen",
"slack_id": null,
"time_zone": "UTC",
"updated_at": "2025-07-17T11:04:45.014-07:00",
"created_at": "2025-07-17T11:04:44.579-07:00"
},
"relationships": {
"email_addresses": {
"data": [
{
"id": "5d204d80-4f98-453a-9969-27f2bea5d581",
"type": "user_email_addresses"
}
]
},
"phone_numbers": {
"data": []
},
"devices": {
"data": []
},
"role": {
"data": {
"id": "68436691-0e55-475b-a55a-5d2eed9ca11c",
"created_at": "2025-07-17T11:04:43.842-07:00",
"updated_at": "2025-07-17T11:04:43.842-07:00",
"display_order": 2,
"api_keys_permissions": [
"create",
"update",
"read",
"delete"
],
"billing_permissions": [],
"environments_permissions": [
"create",
"read",
"update",
"delete"
],
"functionalities_permissions": [
"create",
"read",
"update",
"delete"
],
"groups_permissions": [
"create",
"read",
"update",
"delete"
],
"incident_causes_permissions": [
"create",
"read",
"update",
"delete"
],
"incident_roles_permissions": [
"create",
"read",
"update",
"delete"
],
"incident_types_permissions": [
"create",
"read",
"update",
"delete"
],
"incidents_permissions": [
"create",
"read",
"update",
"delete"
],
"private_incidents_permissions": [],
"invitations_permissions": [
"create",
"read",
"update",
"delete"
],
"playbooks_permissions": [
"create",
"read",
"update",
"delete"
],
"retrospective_permissions": [
"create",
"read",
"update",
"delete"
],
"roles_permissions": [],
"services_permissions": [
"create",
"read",
"update",
"delete"
],
"severities_permissions": [
"create",
"read",
"update",
"delete"
],
"status_pages_permissions": [
"create",
"read",
"update",
"delete"
],
"workflows_permissions": [
"create",
"read",
"update",
"delete"
],
"team_id": 270,
"name": "user",
"slug": "user",
"is_editable": true,
"is_deletable": false,
"incident_feedbacks_permissions": [
"read",
"create",
"update"
],
"form_fields_permissions": [
"create",
"read",
"update",
"delete"
],
"webhooks_permissions": [],
"audits_permissions": [],
"secrets_permissions": [
"create",
"read",
"update",
"delete"
],
"deleted_at": null,
"incident_permission_set_id": "660b2be9-2023-4856-b861-be1f06051e7a",
"pulses_permissions": [
"create",
"update",
"read"
],
"alerts_permissions": [
"create",
"read"
],
"paging_permissions": [
"create",
"read",
"update",
"delete"
],
"sub_statuses_permissions": [
"read"
],
"catalogs_permissions": [
"create",
"read",
"update",
"delete"
],
"communication_permissions": [
"read"
],
"incident_communication_permissions": [
"read"
],
"integrations_permissions": []
}
},
"on_call_role": {
"data": {
"id": "420470d3-1aa2-4f3d-b34d-caf06904a681",
"team_id": 270,
"name": "None",
"slug": "none",
"system_role": "no_access",
"deleted_at": null,
"created_at": "2025-07-17T11:04:43.862-07:00",
"updated_at": "2025-07-17T11:04:43.862-07:00",
"alerts_permissions": [],
"api_keys_permissions": [],
"audits_permissions": [],
"escalation_policies_permissions": [],
"groups_permissions": [],
"integrations_permissions": [],
"invitations_permissions": [],
"on_call_roles_permissions": [],
"schedules_permissions": [],
"services_permissions": [],
"shift_overrides_permissions": [],
"workflows_permissions": [],
"contacts_permissions": [],
"live_call_routing_permissions": [],
"heartbeats_permissions": [],
"alert_urgency_permissions": [],
"schedule_override_permissions": [],
"webhooks_permissions": [],
"alert_sources_permissions": [],
"on_call_readiness_report_permissions": [],
"alert_routing_rules_permissions": [],
"alert_fields_permissions": [],
"alert_groups_permissions": []
}
}
}
}
},
"mitigated_by": {
"data": {
"id": "300",
"type": "users",
"attributes": {
"name": "Olympia Langosh",
"email": "kathleen.kuhic@glover-krajcik.example",
"phone": null,
"phone_2": null,
"first_name": "Olympia",
"last_name": "Langosh",
"full_name": "Olympia Langosh",
"full_name_with_team": "[Davis, Gibson and Champlin] Olympia Langosh",
"slack_id": null,
"time_zone": "UTC",
"updated_at": "2025-07-17T11:05:02.376-07:00",
"created_at": "2025-07-17T11:04:43.678-07:00"
},
"relationships": {
"email_addresses": {
"data": [
{
"id": "91d35292-5382-47e3-bf95-0a4dd730a017",
"type": "user_email_addresses"
}
]
},
"phone_numbers": {
"data": []
},
"devices": {
"data": []
},
"role": {
"data": {
"id": "68436691-0e55-475b-a55a-5d2eed9ca11c",
"created_at": "2025-07-17T11:04:43.842-07:00",
"updated_at": "2025-07-17T11:04:43.842-07:00",
"display_order": 2,
"api_keys_permissions": [
"create",
"update",
"read",
"delete"
],
"billing_permissions": [],
"environments_permissions": [
"create",
"read",
"update",
"delete"
],
"functionalities_permissions": [
"create",
"read",
"update",
"delete"
],
"groups_permissions": [
"create",
"read",
"update",
"delete"
],
"incident_causes_permissions": [
"create",
"read",
"update",
"delete"
],
"incident_roles_permissions": [
"create",
"read",
"update",
"delete"
],
"incident_types_permissions": [
"create",
"read",
"update",
"delete"
],
"incidents_permissions": [
"create",
"read",
"update",
"delete"
],
"private_incidents_permissions": [],
"invitations_permissions": [
"create",
"read",
"update",
"delete"
],
"playbooks_permissions": [
"create",
"read",
"update",
"delete"
],
"retrospective_permissions": [
"create",
"read",
"update",
"delete"
],
"roles_permissions": [],
"services_permissions": [
"create",
"read",
"update",
"delete"
],
"severities_permissions": [
"create",
"read",
"update",
"delete"
],
"status_pages_permissions": [
"create",
"read",
"update",
"delete"
],
"workflows_permissions": [
"create",
"read",
"update",
"delete"
],
"team_id": 270,
"name": "user",
"slug": "user",
"is_editable": true,
"is_deletable": false,
"incident_feedbacks_permissions": [
"read",
"create",
"update"
],
"form_fields_permissions": [
"create",
"read",
"update",
"delete"
],
"webhooks_permissions": [],
"audits_permissions": [],
"secrets_permissions": [
"create",
"read",
"update",
"delete"
],
"deleted_at": null,
"incident_permission_set_id": "660b2be9-2023-4856-b861-be1f06051e7a",
"pulses_permissions": [
"create",
"update",
"read"
],
"alerts_permissions": [
"create",
"read"
],
"paging_permissions": [
"create",
"read",
"update",
"delete"
],
"sub_statuses_permissions": [
"read"
],
"catalogs_permissions": [
"create",
"read",
"update",
"delete"
],
"communication_permissions": [
"read"
],
"incident_communication_permissions": [
"read"
],
"integrations_permissions": []
}
},
"on_call_role": {
"data": {
"id": "420470d3-1aa2-4f3d-b34d-caf06904a681",
"team_id": 270,
"name": "None",
"slug": "none",
"system_role": "no_access",
"deleted_at": null,
"created_at": "2025-07-17T11:04:43.862-07:00",
"updated_at": "2025-07-17T11:04:43.862-07:00",
"alerts_permissions": [],
"api_keys_permissions": [],
"audits_permissions": [],
"escalation_policies_permissions": [],
"groups_permissions": [],
"integrations_permissions": [],
"invitations_permissions": [],
"on_call_roles_permissions": [],
"schedules_permissions": [],
"services_permissions": [],
"shift_overrides_permissions": [],
"workflows_permissions": [],
"contacts_permissions": [],
"live_call_routing_permissions": [],
"heartbeats_permissions": [],
"alert_urgency_permissions": [],
"schedule_override_permissions": [],
"webhooks_permissions": [],
"alert_sources_permissions": [],
"on_call_readiness_report_permissions": [],
"alert_routing_rules_permissions": [],
"alert_fields_permissions": [],
"alert_groups_permissions": []
}
}
}
}
},
"resolved_by": null,
"closed_by": null,
"cancelled_by": null,
"mitigation_message": "Restart database fixed it!",
"resolution_message": null,
"cancellation_message": null,
"public_title": null,
"duplicate_incident_id": null,
"retrospective_progress_status": "not_started",
"zoom_meeting_id": null,
"zoom_meeting_start_url": null,
"zoom_meeting_join_url": null,
"zoom_meeting_password": null,
"zoom_meeting_pstn_password": null,
"zoom_meeting_h323_password": null,
"zoom_meeting_global_dial_in_numbers": [],
"shortcut_story_id": null,
"shortcut_story_url": null,
"shortcut_task_id": null,
"shortcut_task_url": null,
"asana_task_id": null,
"asana_task_url": null,
"github_issue_id": null,
"github_issue_url": null,
"gitlab_issue_id": null,
"gitlab_issue_url": null,
"jira_issue_key": null,
"jira_issue_id": null,
"jira_issue_url": null,
"google_meeting_id": null,
"google_meeting_url": null,
"trello_card_id": null,
"trello_card_url": null,
"linear_issue_id": null,
"linear_issue_url": null,
"zendesk_ticket_id": null,
"zendesk_ticket_url": null,
"motion_task_id": null,
"motion_task_url": null,
"clickup_task_id": null,
"clickup_task_url": null,
"slack_channel_name": null,
"slack_channel_id": null,
"slack_channel_url": null,
"slack_channel_short_url": null,
"slack_channel_deep_link": null,
"slack_channel_archived": false,
"slack_last_message_ts": null,
"service_now_incident_id": null,
"service_now_incident_key": null,
"service_now_incident_url": null,
"opsgenie_incident_id": null,
"opsgenie_incident_url": null,
"opsgenie_alert_id": null,
"opsgenie_alert_url": null,
"victor_ops_incident_id": null,
"victor_ops_incident_url": null,
"pagerduty_incident_id": null,
"pagerduty_incident_number": null,
"pagerduty_incident_url": null,
"mattermost_channel_id": null,
"mattermost_channel_name": null,
"mattermost_channel_url": null,
"confluence_page_id": null,
"confluence_page_url": null,
"quip_page_id": null,
"quip_page_url": null,
"airtable_base_key": null,
"airtable_table_name": null,
"airtable_record_id": null,
"airtable_record_url": null,
"google_drive_id": null,
"google_drive_parent_id": null,
"google_drive_url": null,
"sharepoint_page_id": null,
"sharepoint_page_url": null,
"datadog_notebook_id": null,
"datadog_notebook_url": null,
"freshservice_ticket_id": null,
"freshservice_ticket_url": null,
"freshservice_task_id": null,
"freshservice_task_url": null,
"scheduled_for": null,
"scheduled_until": null,
"in_triage_at": null,
"started_at": "2025-07-17T11:04:44.981-07:00",
"detected_at": null,
"acknowledged_at": null,
"mitigated_at": "2025-07-17T11:05:02.544-07:00",
"resolved_at": null,
"closed_at": null,
"cancelled_at": null,
"created_at": "2025-07-17T11:04:44.981-07:00",
"updated_at": "2025-07-17T11:05:02.598-07:00",
"labels": {}
},
"relationships": {
"incident_post_mortem": {
"data": {
"id": "c12694f5-049f-4e11-916c-2a8d0c34bde5",
"type": "incident_post_mortems"
}
},
"causes": {
"data": []
},
"subscribers": {
"data": []
},
"roles": {
"data": []
},
"environments": {
"data": []
},
"incident_types": {
"data": []
},
"services": {
"data": []
},
"functionalities": {
"data": []
},
"groups": {
"data": []
},
"events": {
"data": [
{
"id": "5887bf44-061c-4939-8bda-ddbbc7a87c39",
"type": "incident_events"
},
{
"id": "1e514591-239e-40d7-8c17-86c6704e7658",
"type": "incident_events"
},
{
"id": "6b298e0b-b8c5-42c0-bfcf-1506cf088e0f",
"type": "incident_events"
},
{
"id": "47631494-639b-40a7-bbb7-da4f518c2396",
"type": "incident_events"
}
]
},
"action_items": {
"data": []
},
"custom_field_selections": {
"data": []
},
"feedbacks": {
"data": []
},
"attachments": {
"data": []
},
"slack_messages": {
"data": []
}
}
}
}
Bearer authentication header of the form Bearer <token>
, where <token>
is your auth token.
incident mitigated
The response is of type object
.
Was this page helpful?
curl --request PUT \
--url https://api.rootly.com/v1/incidents/{id}/mitigate \
--header 'Authorization: Bearer <token>' \
--header 'Content-Type: application/vnd.api+json' \
--data '{
"data": {
"type": "incidents",
"attributes": {
"mitigation_message": "<string>"
}
}
}'
{
"data": {
"id": "38852b1c-a91a-44a0-8e6b-643de59d7863",
"type": "incidents",
"attributes": {
"parent_incident_id": null,
"sequential_id": 1,
"title": "Consequatur est dolor corporis.",
"slug": "consequatur-est-dolor-corporis",
"kind": "normal",
"private": false,
"summary": "Aperiam qui veritatis. Aut aut ea. Fugiat corporis qui.",
"status": "mitigated",
"source": "web",
"url": "http://localhost:3001/account/incidents/1-consequatur-est-dolor-corporis",
"short_url": null,
"user": {
"data": {
"id": "302",
"type": "users",
"attributes": {
"name": "Julio Luettgen",
"email": "jaime_leannon@marvin.example",
"phone": null,
"phone_2": null,
"first_name": "Julio",
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