Mitigate a specific incident by id
curl --request PUT \
--url https://api.rootly.com/v1/incidents/{id}/mitigate \
--header 'Authorization: Bearer <token>' \
--header 'Content-Type: application/vnd.api+json' \
--data '{
"data": {
"type": "incidents",
"attributes": {
"mitigation_message": "<string>"
}
}
}'
{
"data": {
"id": "334659ae-449a-42d0-a124-49c56c7b6119",
"type": "incidents",
"attributes": {
"parent_incident_id": null,
"sequential_id": 1,
"title": "Ipsam iure culpa optio.",
"slug": "ipsam-iure-culpa-optio",
"kind": "normal",
"private": false,
"summary": "Velit dolore facere. Voluptatem ad ea. Sit nihil dolorem.",
"status": "mitigated",
"source": "web",
"url": "http://localhost:3001/account/incidents/1-ipsam-iure-culpa-optio",
"short_url": null,
"user": {
"data": {
"id": "302",
"type": "users",
"attributes": {
"name": "Tiny Strosin",
"email": "martina.macejkovic@trantow.test",
"phone": null,
"phone_2": null,
"first_name": "Tiny",
"last_name": "Strosin",
"full_name": "Tiny Strosin",
"full_name_with_team": "[Sporer Inc] Tiny Strosin",
"slack_id": null,
"time_zone": "UTC",
"updated_at": "2025-07-29T05:39:43.794-07:00",
"created_at": "2025-07-29T05:39:43.446-07:00"
},
"relationships": {
"email_addresses": {
"data": [
{
"id": "3a217c5f-6697-4647-922f-c87d5cd2a7ab",
"type": "user_email_addresses"
}
]
},
"phone_numbers": {
"data": []
},
"devices": {
"data": []
},
"role": {
"data": {
"id": "8c1d1cb6-818e-474b-a3f8-7c62120e4831",
"created_at": "2025-07-29T05:39:42.796-07:00",
"updated_at": "2025-07-29T05:39:42.796-07:00",
"display_order": 2,
"api_keys_permissions": [
"create",
"update",
"read",
"delete"
],
"billing_permissions": [],
"environments_permissions": [
"create",
"read",
"update",
"delete"
],
"functionalities_permissions": [
"create",
"read",
"update",
"delete"
],
"groups_permissions": [
"create",
"read",
"update",
"delete"
],
"incident_causes_permissions": [
"create",
"read",
"update",
"delete"
],
"incident_roles_permissions": [
"create",
"read",
"update",
"delete"
],
"incident_types_permissions": [
"create",
"read",
"update",
"delete"
],
"incidents_permissions": [
"create",
"read",
"update",
"delete"
],
"private_incidents_permissions": [],
"invitations_permissions": [
"create",
"read",
"update",
"delete"
],
"playbooks_permissions": [
"create",
"read",
"update",
"delete"
],
"retrospective_permissions": [
"create",
"read",
"update",
"delete"
],
"roles_permissions": [],
"services_permissions": [
"create",
"read",
"update",
"delete"
],
"severities_permissions": [
"create",
"read",
"update",
"delete"
],
"status_pages_permissions": [
"create",
"read",
"update",
"delete"
],
"workflows_permissions": [
"create",
"read",
"update",
"delete"
],
"team_id": 270,
"name": "user",
"slug": "user",
"is_editable": true,
"is_deletable": false,
"incident_feedbacks_permissions": [
"read",
"create",
"update"
],
"form_fields_permissions": [
"create",
"read",
"update",
"delete"
],
"webhooks_permissions": [],
"audits_permissions": [],
"secrets_permissions": [
"create",
"read",
"update",
"delete"
],
"deleted_at": null,
"incident_permission_set_id": "dac8109a-3804-4101-9710-88a92b89517c",
"pulses_permissions": [
"create",
"update",
"read"
],
"alerts_permissions": [
"create",
"read"
],
"paging_permissions": [
"create",
"read",
"update",
"delete"
],
"sub_statuses_permissions": [
"read"
],
"catalogs_permissions": [
"create",
"read",
"update",
"delete"
],
"communication_permissions": [
"read"
],
"incident_communication_permissions": [
"read"
],
"integrations_permissions": []
}
},
"on_call_role": {
"data": {
"id": "888a6264-77ae-477f-9378-26b7b3dd1507",
"team_id": 270,
"name": "None",
"slug": "none",
"system_role": "no_access",
"deleted_at": null,
"created_at": "2025-07-29T05:39:42.817-07:00",
"updated_at": "2025-07-29T05:39:42.817-07:00",
"alerts_permissions": [],
"api_keys_permissions": [],
"audits_permissions": [],
"escalation_policies_permissions": [],
"groups_permissions": [],
"integrations_permissions": [],
"invitations_permissions": [],
"on_call_roles_permissions": [],
"schedules_permissions": [],
"services_permissions": [],
"shift_overrides_permissions": [],
"workflows_permissions": [],
"contacts_permissions": [],
"live_call_routing_permissions": [],
"heartbeats_permissions": [],
"alert_urgency_permissions": [],
"schedule_override_permissions": [],
"webhooks_permissions": [],
"alert_sources_permissions": [],
"on_call_readiness_report_permissions": [],
"alert_routing_rules_permissions": [],
"alert_fields_permissions": [],
"alert_groups_permissions": []
}
}
}
}
},
"severity": {
"data": {
"id": "196ebbfd-245b-4145-8972-a765418a8976",
"type": "severities",
"attributes": {
"name": "xgyni",
"slug": "xgyni",
"description": "Id dolore provident deserunt.",
"severity": "medium",
"color": "#E58A1F",
"position": 1,
"notify_emails": [],
"slack_channels": [],
"slack_aliases": [],
"created_at": "2025-07-29T05:39:43.764-07:00",
"updated_at": "2025-07-29T05:39:43.764-07:00"
}
}
},
"in_triage_by": null,
"started_by": {
"data": {
"id": "302",
"type": "users",
"attributes": {
"name": "Tiny Strosin",
"email": "martina.macejkovic@trantow.test",
"phone": null,
"phone_2": null,
"first_name": "Tiny",
"last_name": "Strosin",
"full_name": "Tiny Strosin",
"full_name_with_team": "[Sporer Inc] Tiny Strosin",
"slack_id": null,
"time_zone": "UTC",
"updated_at": "2025-07-29T05:39:43.794-07:00",
"created_at": "2025-07-29T05:39:43.446-07:00"
},
"relationships": {
"email_addresses": {
"data": [
{
"id": "3a217c5f-6697-4647-922f-c87d5cd2a7ab",
"type": "user_email_addresses"
}
]
},
"phone_numbers": {
"data": []
},
"devices": {
"data": []
},
"role": {
"data": {
"id": "8c1d1cb6-818e-474b-a3f8-7c62120e4831",
"created_at": "2025-07-29T05:39:42.796-07:00",
"updated_at": "2025-07-29T05:39:42.796-07:00",
"display_order": 2,
"api_keys_permissions": [
"create",
"update",
"read",
"delete"
],
"billing_permissions": [],
"environments_permissions": [
"create",
"read",
"update",
"delete"
],
"functionalities_permissions": [
"create",
"read",
"update",
"delete"
],
"groups_permissions": [
"create",
"read",
"update",
"delete"
],
"incident_causes_permissions": [
"create",
"read",
"update",
"delete"
],
"incident_roles_permissions": [
"create",
"read",
"update",
"delete"
],
"incident_types_permissions": [
"create",
"read",
"update",
"delete"
],
"incidents_permissions": [
"create",
"read",
"update",
"delete"
],
"private_incidents_permissions": [],
"invitations_permissions": [
"create",
"read",
"update",
"delete"
],
"playbooks_permissions": [
"create",
"read",
"update",
"delete"
],
"retrospective_permissions": [
"create",
"read",
"update",
"delete"
],
"roles_permissions": [],
"services_permissions": [
"create",
"read",
"update",
"delete"
],
"severities_permissions": [
"create",
"read",
"update",
"delete"
],
"status_pages_permissions": [
"create",
"read",
"update",
"delete"
],
"workflows_permissions": [
"create",
"read",
"update",
"delete"
],
"team_id": 270,
"name": "user",
"slug": "user",
"is_editable": true,
"is_deletable": false,
"incident_feedbacks_permissions": [
"read",
"create",
"update"
],
"form_fields_permissions": [
"create",
"read",
"update",
"delete"
],
"webhooks_permissions": [],
"audits_permissions": [],
"secrets_permissions": [
"create",
"read",
"update",
"delete"
],
"deleted_at": null,
"incident_permission_set_id": "dac8109a-3804-4101-9710-88a92b89517c",
"pulses_permissions": [
"create",
"update",
"read"
],
"alerts_permissions": [
"create",
"read"
],
"paging_permissions": [
"create",
"read",
"update",
"delete"
],
"sub_statuses_permissions": [
"read"
],
"catalogs_permissions": [
"create",
"read",
"update",
"delete"
],
"communication_permissions": [
"read"
],
"incident_communication_permissions": [
"read"
],
"integrations_permissions": []
}
},
"on_call_role": {
"data": {
"id": "888a6264-77ae-477f-9378-26b7b3dd1507",
"team_id": 270,
"name": "None",
"slug": "none",
"system_role": "no_access",
"deleted_at": null,
"created_at": "2025-07-29T05:39:42.817-07:00",
"updated_at": "2025-07-29T05:39:42.817-07:00",
"alerts_permissions": [],
"api_keys_permissions": [],
"audits_permissions": [],
"escalation_policies_permissions": [],
"groups_permissions": [],
"integrations_permissions": [],
"invitations_permissions": [],
"on_call_roles_permissions": [],
"schedules_permissions": [],
"services_permissions": [],
"shift_overrides_permissions": [],
"workflows_permissions": [],
"contacts_permissions": [],
"live_call_routing_permissions": [],
"heartbeats_permissions": [],
"alert_urgency_permissions": [],
"schedule_override_permissions": [],
"webhooks_permissions": [],
"alert_sources_permissions": [],
"on_call_readiness_report_permissions": [],
"alert_routing_rules_permissions": [],
"alert_fields_permissions": [],
"alert_groups_permissions": []
}
}
}
}
},
"mitigated_by": {
"data": {
"id": "300",
"type": "users",
"attributes": {
"name": "Jesse Blick",
"email": "shena@wisozk.test",
"phone": null,
"phone_2": null,
"first_name": "Jesse",
"last_name": "Blick",
"full_name": "Jesse Blick",
"full_name_with_team": "[Sporer Inc] Jesse Blick",
"slack_id": null,
"time_zone": "UTC",
"updated_at": "2025-07-29T05:40:01.326-07:00",
"created_at": "2025-07-29T05:39:42.628-07:00"
},
"relationships": {
"email_addresses": {
"data": [
{
"id": "bd416b55-f265-457d-8cc8-42489a3620a7",
"type": "user_email_addresses"
}
]
},
"phone_numbers": {
"data": []
},
"devices": {
"data": []
},
"role": {
"data": {
"id": "8c1d1cb6-818e-474b-a3f8-7c62120e4831",
"created_at": "2025-07-29T05:39:42.796-07:00",
"updated_at": "2025-07-29T05:39:42.796-07:00",
"display_order": 2,
"api_keys_permissions": [
"create",
"update",
"read",
"delete"
],
"billing_permissions": [],
"environments_permissions": [
"create",
"read",
"update",
"delete"
],
"functionalities_permissions": [
"create",
"read",
"update",
"delete"
],
"groups_permissions": [
"create",
"read",
"update",
"delete"
],
"incident_causes_permissions": [
"create",
"read",
"update",
"delete"
],
"incident_roles_permissions": [
"create",
"read",
"update",
"delete"
],
"incident_types_permissions": [
"create",
"read",
"update",
"delete"
],
"incidents_permissions": [
"create",
"read",
"update",
"delete"
],
"private_incidents_permissions": [],
"invitations_permissions": [
"create",
"read",
"update",
"delete"
],
"playbooks_permissions": [
"create",
"read",
"update",
"delete"
],
"retrospective_permissions": [
"create",
"read",
"update",
"delete"
],
"roles_permissions": [],
"services_permissions": [
"create",
"read",
"update",
"delete"
],
"severities_permissions": [
"create",
"read",
"update",
"delete"
],
"status_pages_permissions": [
"create",
"read",
"update",
"delete"
],
"workflows_permissions": [
"create",
"read",
"update",
"delete"
],
"team_id": 270,
"name": "user",
"slug": "user",
"is_editable": true,
"is_deletable": false,
"incident_feedbacks_permissions": [
"read",
"create",
"update"
],
"form_fields_permissions": [
"create",
"read",
"update",
"delete"
],
"webhooks_permissions": [],
"audits_permissions": [],
"secrets_permissions": [
"create",
"read",
"update",
"delete"
],
"deleted_at": null,
"incident_permission_set_id": "dac8109a-3804-4101-9710-88a92b89517c",
"pulses_permissions": [
"create",
"update",
"read"
],
"alerts_permissions": [
"create",
"read"
],
"paging_permissions": [
"create",
"read",
"update",
"delete"
],
"sub_statuses_permissions": [
"read"
],
"catalogs_permissions": [
"create",
"read",
"update",
"delete"
],
"communication_permissions": [
"read"
],
"incident_communication_permissions": [
"read"
],
"integrations_permissions": []
}
},
"on_call_role": {
"data": {
"id": "888a6264-77ae-477f-9378-26b7b3dd1507",
"team_id": 270,
"name": "None",
"slug": "none",
"system_role": "no_access",
"deleted_at": null,
"created_at": "2025-07-29T05:39:42.817-07:00",
"updated_at": "2025-07-29T05:39:42.817-07:00",
"alerts_permissions": [],
"api_keys_permissions": [],
"audits_permissions": [],
"escalation_policies_permissions": [],
"groups_permissions": [],
"integrations_permissions": [],
"invitations_permissions": [],
"on_call_roles_permissions": [],
"schedules_permissions": [],
"services_permissions": [],
"shift_overrides_permissions": [],
"workflows_permissions": [],
"contacts_permissions": [],
"live_call_routing_permissions": [],
"heartbeats_permissions": [],
"alert_urgency_permissions": [],
"schedule_override_permissions": [],
"webhooks_permissions": [],
"alert_sources_permissions": [],
"on_call_readiness_report_permissions": [],
"alert_routing_rules_permissions": [],
"alert_fields_permissions": [],
"alert_groups_permissions": []
}
}
}
}
},
"resolved_by": null,
"closed_by": null,
"cancelled_by": null,
"mitigation_message": "Restart database fixed it!",
"resolution_message": null,
"cancellation_message": null,
"public_title": null,
"duplicate_incident_id": null,
"retrospective_progress_status": "not_started",
"zoom_meeting_id": null,
"zoom_meeting_start_url": null,
"zoom_meeting_join_url": null,
"zoom_meeting_password": null,
"zoom_meeting_pstn_password": null,
"zoom_meeting_h323_password": null,
"zoom_meeting_global_dial_in_numbers": [],
"shortcut_story_id": null,
"shortcut_story_url": null,
"shortcut_task_id": null,
"shortcut_task_url": null,
"asana_task_id": null,
"asana_task_url": null,
"github_issue_id": null,
"github_issue_url": null,
"gitlab_issue_id": null,
"gitlab_issue_url": null,
"jira_issue_key": null,
"jira_issue_id": null,
"jira_issue_url": null,
"google_meeting_id": null,
"google_meeting_url": null,
"trello_card_id": null,
"trello_card_url": null,
"linear_issue_id": null,
"linear_issue_url": null,
"zendesk_ticket_id": null,
"zendesk_ticket_url": null,
"motion_task_id": null,
"motion_task_url": null,
"clickup_task_id": null,
"clickup_task_url": null,
"slack_channel_name": null,
"slack_channel_id": null,
"slack_channel_url": null,
"slack_channel_short_url": null,
"slack_channel_deep_link": null,
"slack_channel_archived": false,
"slack_last_message_ts": null,
"service_now_incident_id": null,
"service_now_incident_key": null,
"service_now_incident_url": null,
"opsgenie_incident_id": null,
"opsgenie_incident_url": null,
"opsgenie_alert_id": null,
"opsgenie_alert_url": null,
"victor_ops_incident_id": null,
"victor_ops_incident_url": null,
"pagerduty_incident_id": null,
"pagerduty_incident_number": null,
"pagerduty_incident_url": null,
"mattermost_channel_id": null,
"mattermost_channel_name": null,
"mattermost_channel_url": null,
"confluence_page_id": null,
"confluence_page_url": null,
"quip_page_id": null,
"quip_page_url": null,
"airtable_base_key": null,
"airtable_table_name": null,
"airtable_record_id": null,
"airtable_record_url": null,
"google_drive_id": null,
"google_drive_parent_id": null,
"google_drive_url": null,
"sharepoint_page_id": null,
"sharepoint_page_url": null,
"datadog_notebook_id": null,
"datadog_notebook_url": null,
"freshservice_ticket_id": null,
"freshservice_ticket_url": null,
"freshservice_task_id": null,
"freshservice_task_url": null,
"scheduled_for": null,
"scheduled_until": null,
"in_triage_at": null,
"started_at": "2025-07-29T05:39:43.769-07:00",
"detected_at": null,
"acknowledged_at": null,
"mitigated_at": "2025-07-29T05:40:01.534-07:00",
"resolved_at": null,
"closed_at": null,
"cancelled_at": null,
"created_at": "2025-07-29T05:39:43.769-07:00",
"updated_at": "2025-07-29T05:40:01.597-07:00",
"labels": {}
},
"relationships": {
"incident_post_mortem": {
"data": {
"id": "b39d57b7-63b3-45e6-8f7f-afc64181624d",
"type": "incident_post_mortems"
}
},
"causes": {
"data": []
},
"subscribers": {
"data": []
},
"roles": {
"data": []
},
"environments": {
"data": []
},
"incident_types": {
"data": []
},
"services": {
"data": []
},
"functionalities": {
"data": []
},
"groups": {
"data": []
},
"events": {
"data": [
{
"id": "f232ad9d-e2a8-427b-a7ec-2fd916c4ee49",
"type": "incident_events"
},
{
"id": "5dcb065d-250b-4bd3-ace3-4e23e5aadccc",
"type": "incident_events"
},
{
"id": "639f3d5b-1343-4abc-a87b-e766aff0c573",
"type": "incident_events"
},
{
"id": "9594c22b-b7bb-4e33-81af-fb4c5b066fdf",
"type": "incident_events"
}
]
},
"action_items": {
"data": []
},
"custom_field_selections": {
"data": []
},
"feedbacks": {
"data": []
},
"attachments": {
"data": []
},
"slack_messages": {
"data": []
}
}
}
}
Bearer authentication header of the form Bearer <token>
, where <token>
is your auth token.
incident mitigated
The response is of type object
.
Was this page helpful?
curl --request PUT \
--url https://api.rootly.com/v1/incidents/{id}/mitigate \
--header 'Authorization: Bearer <token>' \
--header 'Content-Type: application/vnd.api+json' \
--data '{
"data": {
"type": "incidents",
"attributes": {
"mitigation_message": "<string>"
}
}
}'
{
"data": {
"id": "334659ae-449a-42d0-a124-49c56c7b6119",
"type": "incidents",
"attributes": {
"parent_incident_id": null,
"sequential_id": 1,
"title": "Ipsam iure culpa optio.",
"slug": "ipsam-iure-culpa-optio",
"kind": "normal",
"private": false,
"summary": "Velit dolore facere. Voluptatem ad ea. Sit nihil dolorem.",
"status": "mitigated",
"source": "web",
"url": "http://localhost:3001/account/incidents/1-ipsam-iure-culpa-optio",
"short_url": null,
"user": {
"data": {
"id": "302",
"type": "users",
"attributes": {
"name": "Tiny Strosin",
"email": "martina.macejkovic@trantow.test",
"phone": null,
"phone_2": null,
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