Creates a new Live Call Router from provided data
curl --request POST \
--url https://api.rootly.com/v1/live_call_routers \
--header 'Authorization: Bearer <token>' \
--header 'Content-Type: application/vnd.api+json' \
--data '{
"data": {
"type": "live_call_routers",
"attributes": {
"kind": "voicemail",
"enabled": true,
"name": "<string>",
"country_code": "AU",
"phone_type": "local",
"phone_number": "<string>",
"voicemail_greeting": "<string>",
"caller_greeting": "<string>",
"waiting_music_url": "https://storage.rootly.com/twilio/voicemail/ClockworkWaltz.mp3",
"sent_to_voicemail_delay": 123,
"should_redirect_to_voicemail_on_no_answer": true,
"escalation_level_delay_in_seconds": 123,
"should_auto_resolve_alert_on_call_end": true,
"alert_urgency_id": "<string>",
"calling_tree_prompt": "<string>",
"paging_targets": [
{
"id": "<string>",
"type": "service",
"alert_urgency_id": "<string>"
}
],
"escalation_policy_trigger_params": {
"id": "<string>",
"type": "service"
}
}
}
}'
{
"data": {
"id": "c2fc71d0-64cb-4f45-bdbf-ebd92503ec09",
"type": "live_call_routers",
"attributes": {
"kind": "voicemail",
"name": "live_call_router-prod",
"country_code": "US",
"phone_type": "toll_free",
"phone_number": "+14155552344",
"voicemail_greeting": "hello",
"slug": "live_call_router-prod",
"enabled": true,
"created_at": "2025-09-08T13:48:02.098-07:00",
"updated_at": "2025-09-08T13:48:02.129-07:00",
"alert_urgency_id": "4463bab6-e02b-481d-998e-8fb74aef0099",
"escalation_policy_trigger": {
"id": "da86feb7-7745-4b63-8c70-1c975bed6458",
"type": "service"
},
"calling_tree_prompt": "Press 1 for service, Press 2 for escalation policy",
"paging_targets": [
{
"id": "da86feb7-7745-4b63-8c70-1c975bed6458",
"type": "service",
"alert_urgency_id": "9da1b6cb-d1ea-4aba-b525-c8359a6dd6ef"
},
{
"id": "78381503-d607-4779-80b4-2f9a497034ec",
"type": "escalation_policy",
"alert_urgency_id": "76708436-ef8e-4df1-be1e-d510afb898ad"
}
]
}
}
}
Bearer authentication header of the form Bearer <token>
, where <token>
is your auth token.
live_call_router created with multiple notification targets
The response is of type object
.
curl --request POST \
--url https://api.rootly.com/v1/live_call_routers \
--header 'Authorization: Bearer <token>' \
--header 'Content-Type: application/vnd.api+json' \
--data '{
"data": {
"type": "live_call_routers",
"attributes": {
"kind": "voicemail",
"enabled": true,
"name": "<string>",
"country_code": "AU",
"phone_type": "local",
"phone_number": "<string>",
"voicemail_greeting": "<string>",
"caller_greeting": "<string>",
"waiting_music_url": "https://storage.rootly.com/twilio/voicemail/ClockworkWaltz.mp3",
"sent_to_voicemail_delay": 123,
"should_redirect_to_voicemail_on_no_answer": true,
"escalation_level_delay_in_seconds": 123,
"should_auto_resolve_alert_on_call_end": true,
"alert_urgency_id": "<string>",
"calling_tree_prompt": "<string>",
"paging_targets": [
{
"id": "<string>",
"type": "service",
"alert_urgency_id": "<string>"
}
],
"escalation_policy_trigger_params": {
"id": "<string>",
"type": "service"
}
}
}
}'
{
"data": {
"id": "c2fc71d0-64cb-4f45-bdbf-ebd92503ec09",
"type": "live_call_routers",
"attributes": {
"kind": "voicemail",
"name": "live_call_router-prod",
"country_code": "US",
"phone_type": "toll_free",
"phone_number": "+14155552344",
"voicemail_greeting": "hello",
"slug": "live_call_router-prod",
"enabled": true,
"created_at": "2025-09-08T13:48:02.098-07:00",
"updated_at": "2025-09-08T13:48:02.129-07:00",
"alert_urgency_id": "4463bab6-e02b-481d-998e-8fb74aef0099",
"escalation_policy_trigger": {
"id": "da86feb7-7745-4b63-8c70-1c975bed6458",
"type": "service"
},
"calling_tree_prompt": "Press 1 for service, Press 2 for escalation policy",
"paging_targets": [
{
"id": "da86feb7-7745-4b63-8c70-1c975bed6458",
"type": "service",
"alert_urgency_id": "9da1b6cb-d1ea-4aba-b525-c8359a6dd6ef"
},
{
"id": "78381503-d607-4779-80b4-2f9a497034ec",
"type": "escalation_policy",
"alert_urgency_id": "76708436-ef8e-4df1-be1e-d510afb898ad"
}
]
}
}
}