Creates a new Live Call Router from provided data
curl --request POST \
--url https://api.rootly.com/v1/live_call_routers \
--header 'Authorization: Bearer <token>' \
--header 'Content-Type: application/vnd.api+json' \
--data '{
"data": {
"type": "live_call_routers",
"attributes": {
"kind": "voicemail",
"enabled": true,
"name": "<string>",
"country_code": "AU",
"phone_type": "local",
"phone_number": "<string>",
"voicemail_greeting": "<string>",
"caller_greeting": "<string>",
"waiting_music_url": "https://storage.rootly.com/twilio/voicemail/ClockworkWaltz.mp3",
"sent_to_voicemail_delay": 123,
"should_redirect_to_voicemail_on_no_answer": true,
"escalation_level_delay_in_seconds": 123,
"should_auto_resolve_alert_on_call_end": true,
"alert_urgency_id": "<string>",
"calling_tree_prompt": "<string>",
"paging_targets": [
{
"id": "<string>",
"type": "service",
"alert_urgency_id": "<string>"
}
],
"escalation_policy_trigger_params": {
"id": "<string>",
"type": "service"
}
}
}
}'
{
"data": {
"id": "5c18272b-4831-4c6d-87f5-2fb67855b7e3",
"type": "live_call_routers",
"attributes": {
"kind": "voicemail",
"name": "live_call_router-prod",
"country_code": "US",
"phone_type": "toll_free",
"phone_number": "+14155552344",
"voicemail_greeting": "hello",
"slug": "live_call_router-prod",
"enabled": true,
"created_at": "2025-07-29T19:06:48.259-07:00",
"updated_at": "2025-07-29T19:06:48.295-07:00",
"alert_urgency_id": "13f5dd2d-9618-4133-9780-6dfe8b287def",
"escalation_policy_trigger": {
"id": "32a9957f-b5a3-40b7-8def-f471d1a5bf24",
"type": "service"
},
"calling_tree_prompt": "Press 1 for service, Press 2 for escalation policy",
"paging_targets": [
{
"id": "32a9957f-b5a3-40b7-8def-f471d1a5bf24",
"type": "service",
"alert_urgency_id": "d55283f8-dbe3-4503-af4e-effa54319b94"
},
{
"id": "2fd22989-9122-438c-baac-78836a1581c9",
"type": "escalation_policy",
"alert_urgency_id": "f10b518e-c641-4853-ae0b-11451b2a2e0f"
}
]
}
}
}
Bearer authentication header of the form Bearer <token>
, where <token>
is your auth token.
live_call_router created with multiple notification targets
The response is of type object
.
curl --request POST \
--url https://api.rootly.com/v1/live_call_routers \
--header 'Authorization: Bearer <token>' \
--header 'Content-Type: application/vnd.api+json' \
--data '{
"data": {
"type": "live_call_routers",
"attributes": {
"kind": "voicemail",
"enabled": true,
"name": "<string>",
"country_code": "AU",
"phone_type": "local",
"phone_number": "<string>",
"voicemail_greeting": "<string>",
"caller_greeting": "<string>",
"waiting_music_url": "https://storage.rootly.com/twilio/voicemail/ClockworkWaltz.mp3",
"sent_to_voicemail_delay": 123,
"should_redirect_to_voicemail_on_no_answer": true,
"escalation_level_delay_in_seconds": 123,
"should_auto_resolve_alert_on_call_end": true,
"alert_urgency_id": "<string>",
"calling_tree_prompt": "<string>",
"paging_targets": [
{
"id": "<string>",
"type": "service",
"alert_urgency_id": "<string>"
}
],
"escalation_policy_trigger_params": {
"id": "<string>",
"type": "service"
}
}
}
}'
{
"data": {
"id": "5c18272b-4831-4c6d-87f5-2fb67855b7e3",
"type": "live_call_routers",
"attributes": {
"kind": "voicemail",
"name": "live_call_router-prod",
"country_code": "US",
"phone_type": "toll_free",
"phone_number": "+14155552344",
"voicemail_greeting": "hello",
"slug": "live_call_router-prod",
"enabled": true,
"created_at": "2025-07-29T19:06:48.259-07:00",
"updated_at": "2025-07-29T19:06:48.295-07:00",
"alert_urgency_id": "13f5dd2d-9618-4133-9780-6dfe8b287def",
"escalation_policy_trigger": {
"id": "32a9957f-b5a3-40b7-8def-f471d1a5bf24",
"type": "service"
},
"calling_tree_prompt": "Press 1 for service, Press 2 for escalation policy",
"paging_targets": [
{
"id": "32a9957f-b5a3-40b7-8def-f471d1a5bf24",
"type": "service",
"alert_urgency_id": "d55283f8-dbe3-4503-af4e-effa54319b94"
},
{
"id": "2fd22989-9122-438c-baac-78836a1581c9",
"type": "escalation_policy",
"alert_urgency_id": "f10b518e-c641-4853-ae0b-11451b2a2e0f"
}
]
}
}
}