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PUT
/
v1
/
incidents
/
{id}
/
in_triage
Triage an incident
curl --request PUT \
  --url https://api.rootly.com/v1/incidents/{id}/in_triage \
  --header 'Authorization: Bearer <token>' \
  --header 'Content-Type: application/vnd.api+json' \
  --data '
{
  "data": {
    "type": "incidents"
  }
}
'
{
  "data": {
    "id": "6cf9cc5d-403a-4c94-87b9-0b54cf583032",
    "type": "incidents",
    "attributes": {
      "parent_incident_id": null,
      "sequential_id": 10,
      "title": "Officiis nesciunt velit non.",
      "slug": "officiis-nesciunt-velit-non",
      "kind": "normal",
      "private": false,
      "summary": "Assumenda reprehenderit qui. Sit quaerat ipsa. Ut est rem.",
      "status": "in_triage",
      "source": "web",
      "url": "http://localhost:3001/account/incidents/10-officiis-nesciunt-velit-non",
      "short_url": null,
      "user": {
        "data": {
          "id": "634",
          "type": "users",
          "attributes": {
            "name": "Hershel Mante",
            "email": "[email protected]",
            "phone": null,
            "phone_2": null,
            "first_name": "Hershel",
            "last_name": "Mante",
            "full_name": "Hershel Mante",
            "full_name_with_team": "[Nicolas, Spinka and Botsford] Hershel Mante",
            "slack_id": null,
            "time_zone": "Etc/UTC",
            "updated_at": "2026-01-22T04:43:10.483-08:00",
            "created_at": "2026-01-22T04:43:10.085-08:00"
          },
          "relationships": {
            "email_addresses": {
              "data": [
                {
                  "id": "5fa4ffbb-2447-4f28-b850-989aadc04517",
                  "type": "user_email_addresses"
                }
              ]
            },
            "phone_numbers": {
              "data": []
            },
            "devices": {
              "data": []
            },
            "role": {
              "data": {
                "id": "3e855061-5cf0-4608-b4ec-2985c13d6521",
                "alerts_permissions": [
                  "create",
                  "read"
                ],
                "api_keys_permissions": [
                  "create",
                  "update",
                  "read",
                  "delete"
                ],
                "audits_permissions": [],
                "billing_permissions": [],
                "catalogs_permissions": [
                  "create",
                  "read",
                  "update",
                  "delete"
                ],
                "communication_permissions": [
                  "read"
                ],
                "created_at": "2026-01-22T04:43:02.553-08:00",
                "deleted_at": null,
                "display_order": 2,
                "edge_connector_permissions": [],
                "environments_permissions": [
                  "create",
                  "read",
                  "update",
                  "delete"
                ],
                "form_fields_permissions": [
                  "create",
                  "read",
                  "update",
                  "delete"
                ],
                "functionalities_permissions": [
                  "create",
                  "read",
                  "update",
                  "delete"
                ],
                "groups_permissions": [
                  "create",
                  "read",
                  "update",
                  "delete"
                ],
                "incident_causes_permissions": [
                  "create",
                  "read",
                  "update",
                  "delete"
                ],
                "incident_communication_permissions": [
                  "read"
                ],
                "incident_feedbacks_permissions": [
                  "read",
                  "create",
                  "update"
                ],
                "incident_permission_set_id": "7df3a6fa-06de-4b7e-bc46-dc977cc984fb",
                "incident_roles_permissions": [
                  "create",
                  "read",
                  "update",
                  "delete"
                ],
                "incident_types_permissions": [
                  "create",
                  "read",
                  "update",
                  "delete"
                ],
                "incidents_permissions": [
                  "create",
                  "read",
                  "update",
                  "delete"
                ],
                "integrations_permissions": [],
                "invitations_permissions": [
                  "create",
                  "read",
                  "update",
                  "delete"
                ],
                "is_deletable": false,
                "is_editable": true,
                "name": "user",
                "paging_permissions": [
                  "create",
                  "read",
                  "update",
                  "delete"
                ],
                "playbooks_permissions": [
                  "create",
                  "read",
                  "update",
                  "delete"
                ],
                "private_incidents_permissions": [],
                "pulses_permissions": [
                  "create",
                  "update",
                  "read"
                ],
                "retrospective_permissions": [
                  "create",
                  "read",
                  "update",
                  "delete"
                ],
                "roles_permissions": [],
                "secrets_permissions": [
                  "create",
                  "read",
                  "update",
                  "delete"
                ],
                "services_permissions": [
                  "create",
                  "read",
                  "update",
                  "delete"
                ],
                "severities_permissions": [
                  "create",
                  "read",
                  "update",
                  "delete"
                ],
                "slug": "user",
                "status_pages_permissions": [
                  "create",
                  "read",
                  "update",
                  "delete"
                ],
                "sub_statuses_permissions": [
                  "read"
                ],
                "team_id": 383,
                "updated_at": "2026-01-22T04:43:02.553-08:00",
                "webhooks_permissions": [],
                "workflows_permissions": [
                  "create",
                  "read",
                  "update",
                  "delete"
                ]
              }
            },
            "on_call_role": {
              "data": {
                "id": "dac426a6-3d97-4a4c-a576-42dbac602e19",
                "alert_fields_permissions": [],
                "alert_groups_permissions": [],
                "alert_routing_rules_permissions": [],
                "alert_sources_permissions": [],
                "alert_urgency_permissions": [],
                "alerts_permissions": [],
                "api_keys_permissions": [],
                "audits_permissions": [],
                "contacts_permissions": [],
                "created_at": "2026-01-22T04:43:02.578-08:00",
                "deleted_at": null,
                "escalation_policies_permissions": [],
                "groups_permissions": [],
                "heartbeats_permissions": [],
                "integrations_permissions": [],
                "invitations_permissions": [],
                "live_call_routing_permissions": [],
                "name": "None",
                "on_call_readiness_report_permissions": [],
                "on_call_roles_permissions": [],
                "schedule_override_permissions": [],
                "schedules_permissions": [],
                "services_permissions": [],
                "shift_overrides_permissions": [],
                "slug": "none",
                "system_role": "no_access",
                "team_id": 383,
                "updated_at": "2026-01-22T04:43:02.578-08:00",
                "webhooks_permissions": [],
                "workflows_permissions": []
              }
            },
            "teams": {
              "data": []
            },
            "schedules": {
              "data": []
            },
            "notification_rules": {
              "data": [
                {
                  "id": "499bc512-5b56-4f63-b783-de02f92b3b0a",
                  "type": "user_notification_rules"
                },
                {
                  "id": "94695b9d-687a-4aca-8dcb-9524f4d8142c",
                  "type": "user_notification_rules"
                }
              ]
            }
          }
        }
      },
      "severity": {
        "data": {
          "id": "13da1bd9-9a2f-4971-93a7-1031057cb2cc",
          "type": "severities",
          "attributes": {
            "name": "jqoh8",
            "slug": "jqoh8",
            "description": "Omnis doloribus vero atque.",
            "severity": "medium",
            "color": "#E58A1F",
            "position": 1,
            "notify_emails": [],
            "slack_channels": [],
            "slack_aliases": [],
            "created_at": "2026-01-22T04:43:10.435-08:00",
            "updated_at": "2026-01-22T04:43:10.435-08:00"
          }
        }
      },
      "in_triage_by": {
        "data": {
          "id": "617",
          "type": "users",
          "attributes": {
            "name": "Bart Nader",
            "email": "[email protected]",
            "phone": null,
            "phone_2": null,
            "first_name": "Bart",
            "last_name": "Nader",
            "full_name": "Bart Nader",
            "full_name_with_team": "[Nicolas, Spinka and Botsford] Bart Nader",
            "slack_id": null,
            "time_zone": "Etc/UTC",
            "updated_at": "2026-01-22T04:43:33.605-08:00",
            "created_at": "2026-01-22T04:43:02.358-08:00"
          },
          "relationships": {
            "email_addresses": {
              "data": [
                {
                  "id": "0be02ba6-c3f0-42bf-9005-707e3606abeb",
                  "type": "user_email_addresses"
                }
              ]
            },
            "phone_numbers": {
              "data": []
            },
            "devices": {
              "data": []
            },
            "role": {
              "data": {
                "id": "3e855061-5cf0-4608-b4ec-2985c13d6521",
                "alerts_permissions": [
                  "create",
                  "read"
                ],
                "api_keys_permissions": [
                  "create",
                  "update",
                  "read",
                  "delete"
                ],
                "audits_permissions": [],
                "billing_permissions": [],
                "catalogs_permissions": [
                  "create",
                  "read",
                  "update",
                  "delete"
                ],
                "communication_permissions": [
                  "read"
                ],
                "created_at": "2026-01-22T04:43:02.553-08:00",
                "deleted_at": null,
                "display_order": 2,
                "edge_connector_permissions": [],
                "environments_permissions": [
                  "create",
                  "read",
                  "update",
                  "delete"
                ],
                "form_fields_permissions": [
                  "create",
                  "read",
                  "update",
                  "delete"
                ],
                "functionalities_permissions": [
                  "create",
                  "read",
                  "update",
                  "delete"
                ],
                "groups_permissions": [
                  "create",
                  "read",
                  "update",
                  "delete"
                ],
                "incident_causes_permissions": [
                  "create",
                  "read",
                  "update",
                  "delete"
                ],
                "incident_communication_permissions": [
                  "read"
                ],
                "incident_feedbacks_permissions": [
                  "read",
                  "create",
                  "update"
                ],
                "incident_permission_set_id": "7df3a6fa-06de-4b7e-bc46-dc977cc984fb",
                "incident_roles_permissions": [
                  "create",
                  "read",
                  "update",
                  "delete"
                ],
                "incident_types_permissions": [
                  "create",
                  "read",
                  "update",
                  "delete"
                ],
                "incidents_permissions": [
                  "create",
                  "read",
                  "update",
                  "delete"
                ],
                "integrations_permissions": [],
                "invitations_permissions": [
                  "create",
                  "read",
                  "update",
                  "delete"
                ],
                "is_deletable": false,
                "is_editable": true,
                "name": "user",
                "paging_permissions": [
                  "create",
                  "read",
                  "update",
                  "delete"
                ],
                "playbooks_permissions": [
                  "create",
                  "read",
                  "update",
                  "delete"
                ],
                "private_incidents_permissions": [],
                "pulses_permissions": [
                  "create",
                  "update",
                  "read"
                ],
                "retrospective_permissions": [
                  "create",
                  "read",
                  "update",
                  "delete"
                ],
                "roles_permissions": [],
                "secrets_permissions": [
                  "create",
                  "read",
                  "update",
                  "delete"
                ],
                "services_permissions": [
                  "create",
                  "read",
                  "update",
                  "delete"
                ],
                "severities_permissions": [
                  "create",
                  "read",
                  "update",
                  "delete"
                ],
                "slug": "user",
                "status_pages_permissions": [
                  "create",
                  "read",
                  "update",
                  "delete"
                ],
                "sub_statuses_permissions": [
                  "read"
                ],
                "team_id": 383,
                "updated_at": "2026-01-22T04:43:02.553-08:00",
                "webhooks_permissions": [],
                "workflows_permissions": [
                  "create",
                  "read",
                  "update",
                  "delete"
                ]
              }
            },
            "on_call_role": {
              "data": {
                "id": "dac426a6-3d97-4a4c-a576-42dbac602e19",
                "alert_fields_permissions": [],
                "alert_groups_permissions": [],
                "alert_routing_rules_permissions": [],
                "alert_sources_permissions": [],
                "alert_urgency_permissions": [],
                "alerts_permissions": [],
                "api_keys_permissions": [],
                "audits_permissions": [],
                "contacts_permissions": [],
                "created_at": "2026-01-22T04:43:02.578-08:00",
                "deleted_at": null,
                "escalation_policies_permissions": [],
                "groups_permissions": [],
                "heartbeats_permissions": [],
                "integrations_permissions": [],
                "invitations_permissions": [],
                "live_call_routing_permissions": [],
                "name": "None",
                "on_call_readiness_report_permissions": [],
                "on_call_roles_permissions": [],
                "schedule_override_permissions": [],
                "schedules_permissions": [],
                "services_permissions": [],
                "shift_overrides_permissions": [],
                "slug": "none",
                "system_role": "no_access",
                "team_id": 383,
                "updated_at": "2026-01-22T04:43:02.578-08:00",
                "webhooks_permissions": [],
                "workflows_permissions": []
              }
            },
            "teams": {
              "data": []
            },
            "schedules": {
              "data": []
            },
            "notification_rules": {
              "data": [
                {
                  "id": "7256c9df-8633-4c9e-9210-116080ee6b48",
                  "type": "user_notification_rules"
                },
                {
                  "id": "b4b54082-18e5-40b5-96f7-e534d7e6020f",
                  "type": "user_notification_rules"
                }
              ]
            }
          }
        }
      },
      "started_by": {
        "data": {
          "id": "634",
          "type": "users",
          "attributes": {
            "name": "Hershel Mante",
            "email": "[email protected]",
            "phone": null,
            "phone_2": null,
            "first_name": "Hershel",
            "last_name": "Mante",
            "full_name": "Hershel Mante",
            "full_name_with_team": "[Nicolas, Spinka and Botsford] Hershel Mante",
            "slack_id": null,
            "time_zone": "Etc/UTC",
            "updated_at": "2026-01-22T04:43:10.483-08:00",
            "created_at": "2026-01-22T04:43:10.085-08:00"
          },
          "relationships": {
            "email_addresses": {
              "data": [
                {
                  "id": "5fa4ffbb-2447-4f28-b850-989aadc04517",
                  "type": "user_email_addresses"
                }
              ]
            },
            "phone_numbers": {
              "data": []
            },
            "devices": {
              "data": []
            },
            "role": {
              "data": {
                "id": "3e855061-5cf0-4608-b4ec-2985c13d6521",
                "alerts_permissions": [
                  "create",
                  "read"
                ],
                "api_keys_permissions": [
                  "create",
                  "update",
                  "read",
                  "delete"
                ],
                "audits_permissions": [],
                "billing_permissions": [],
                "catalogs_permissions": [
                  "create",
                  "read",
                  "update",
                  "delete"
                ],
                "communication_permissions": [
                  "read"
                ],
                "created_at": "2026-01-22T04:43:02.553-08:00",
                "deleted_at": null,
                "display_order": 2,
                "edge_connector_permissions": [],
                "environments_permissions": [
                  "create",
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                ],
                "form_fields_permissions": [
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                ],
                "functionalities_permissions": [
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                ],
                "groups_permissions": [
                  "create",
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                ],
                "incident_causes_permissions": [
                  "create",
                  "read",
                  "update",
                  "delete"
                ],
                "incident_communication_permissions": [
                  "read"
                ],
                "incident_feedbacks_permissions": [
                  "read",
                  "create",
                  "update"
                ],
                "incident_permission_set_id": "7df3a6fa-06de-4b7e-bc46-dc977cc984fb",
                "incident_roles_permissions": [
                  "create",
                  "read",
                  "update",
                  "delete"
                ],
                "incident_types_permissions": [
                  "create",
                  "read",
                  "update",
                  "delete"
                ],
                "incidents_permissions": [
                  "create",
                  "read",
                  "update",
                  "delete"
                ],
                "integrations_permissions": [],
                "invitations_permissions": [
                  "create",
                  "read",
                  "update",
                  "delete"
                ],
                "is_deletable": false,
                "is_editable": true,
                "name": "user",
                "paging_permissions": [
                  "create",
                  "read",
                  "update",
                  "delete"
                ],
                "playbooks_permissions": [
                  "create",
                  "read",
                  "update",
                  "delete"
                ],
                "private_incidents_permissions": [],
                "pulses_permissions": [
                  "create",
                  "update",
                  "read"
                ],
                "retrospective_permissions": [
                  "create",
                  "read",
                  "update",
                  "delete"
                ],
                "roles_permissions": [],
                "secrets_permissions": [
                  "create",
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                  "update",
                  "delete"
                ],
                "services_permissions": [
                  "create",
                  "read",
                  "update",
                  "delete"
                ],
                "severities_permissions": [
                  "create",
                  "read",
                  "update",
                  "delete"
                ],
                "slug": "user",
                "status_pages_permissions": [
                  "create",
                  "read",
                  "update",
                  "delete"
                ],
                "sub_statuses_permissions": [
                  "read"
                ],
                "team_id": 383,
                "updated_at": "2026-01-22T04:43:02.553-08:00",
                "webhooks_permissions": [],
                "workflows_permissions": [
                  "create",
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                ]
              }
            },
            "on_call_role": {
              "data": {
                "id": "dac426a6-3d97-4a4c-a576-42dbac602e19",
                "alert_fields_permissions": [],
                "alert_groups_permissions": [],
                "alert_routing_rules_permissions": [],
                "alert_sources_permissions": [],
                "alert_urgency_permissions": [],
                "alerts_permissions": [],
                "api_keys_permissions": [],
                "audits_permissions": [],
                "contacts_permissions": [],
                "created_at": "2026-01-22T04:43:02.578-08:00",
                "deleted_at": null,
                "escalation_policies_permissions": [],
                "groups_permissions": [],
                "heartbeats_permissions": [],
                "integrations_permissions": [],
                "invitations_permissions": [],
                "live_call_routing_permissions": [],
                "name": "None",
                "on_call_readiness_report_permissions": [],
                "on_call_roles_permissions": [],
                "schedule_override_permissions": [],
                "schedules_permissions": [],
                "services_permissions": [],
                "shift_overrides_permissions": [],
                "slug": "none",
                "system_role": "no_access",
                "team_id": 383,
                "updated_at": "2026-01-22T04:43:02.578-08:00",
                "webhooks_permissions": [],
                "workflows_permissions": []
              }
            },
            "teams": {
              "data": []
            },
            "schedules": {
              "data": []
            },
            "notification_rules": {
              "data": [
                {
                  "id": "499bc512-5b56-4f63-b783-de02f92b3b0a",
                  "type": "user_notification_rules"
                },
                {
                  "id": "94695b9d-687a-4aca-8dcb-9524f4d8142c",
                  "type": "user_notification_rules"
                }
              ]
            }
          }
        }
      },
      "mitigated_by": null,
      "resolved_by": null,
      "closed_by": null,
      "cancelled_by": null,
      "mitigation_message": null,
      "resolution_message": null,
      "cancellation_message": null,
      "public_title": null,
      "duplicate_incident_id": null,
      "retrospective_progress_status": "not_started",
      "zoom_meeting_id": null,
      "zoom_meeting_start_url": null,
      "zoom_meeting_join_url": null,
      "zoom_meeting_password": null,
      "zoom_meeting_pstn_password": null,
      "zoom_meeting_h323_password": null,
      "zoom_meeting_global_dial_in_numbers": [],
      "shortcut_story_id": null,
      "shortcut_story_url": null,
      "shortcut_task_id": null,
      "shortcut_task_url": null,
      "asana_task_id": null,
      "asana_task_url": null,
      "github_issue_id": null,
      "github_issue_url": null,
      "gitlab_issue_id": null,
      "gitlab_issue_url": null,
      "jira_issue_key": null,
      "jira_issue_id": null,
      "jira_issue_url": null,
      "google_meeting_id": null,
      "google_meeting_url": null,
      "trello_card_id": null,
      "trello_card_url": null,
      "linear_issue_id": null,
      "linear_issue_url": null,
      "zendesk_ticket_id": null,
      "zendesk_ticket_url": null,
      "motion_task_id": null,
      "motion_task_url": null,
      "clickup_task_id": null,
      "clickup_task_url": null,
      "slack_channel_name": null,
      "slack_channel_id": null,
      "slack_channel_url": null,
      "slack_channel_short_url": null,
      "slack_channel_deep_link": null,
      "slack_channel_archived": false,
      "slack_last_message_ts": null,
      "service_now_incident_id": null,
      "service_now_incident_key": null,
      "service_now_incident_url": null,
      "opsgenie_incident_id": null,
      "opsgenie_incident_url": null,
      "opsgenie_alert_id": null,
      "opsgenie_alert_url": null,
      "victor_ops_incident_id": null,
      "victor_ops_incident_url": null,
      "pagerduty_incident_id": null,
      "pagerduty_incident_number": null,
      "pagerduty_incident_url": null,
      "mattermost_channel_id": null,
      "mattermost_channel_name": null,
      "mattermost_channel_url": null,
      "confluence_page_id": null,
      "confluence_page_url": null,
      "quip_page_id": null,
      "quip_page_url": null,
      "airtable_base_key": null,
      "airtable_table_name": null,
      "airtable_record_id": null,
      "airtable_record_url": null,
      "google_drive_id": null,
      "google_drive_parent_id": null,
      "google_drive_url": null,
      "sharepoint_page_id": null,
      "sharepoint_page_url": null,
      "datadog_notebook_id": null,
      "datadog_notebook_url": null,
      "freshservice_ticket_id": null,
      "freshservice_ticket_url": null,
      "freshservice_task_id": null,
      "freshservice_task_url": null,
      "scheduled_for": null,
      "scheduled_until": null,
      "in_triage_at": "2026-01-22T04:43:33.757-08:00",
      "started_at": null,
      "detected_at": null,
      "acknowledged_at": null,
      "mitigated_at": null,
      "resolved_at": null,
      "closed_at": null,
      "cancelled_at": null,
      "created_at": "2026-01-22T04:43:10.445-08:00",
      "updated_at": "2026-01-22T04:43:33.796-08:00",
      "muted_service_ids": [],
      "labels": {}
    },
    "relationships": {
      "incident_post_mortem": {
        "data": {
          "id": "bcfc1c55-fc03-4973-b29f-86de5a62ec9f",
          "type": "incident_post_mortems"
        }
      },
      "causes": {
        "data": []
      },
      "subscribers": {
        "data": []
      },
      "roles": {
        "data": []
      },
      "environments": {
        "data": []
      },
      "incident_types": {
        "data": []
      },
      "services": {
        "data": []
      },
      "functionalities": {
        "data": []
      },
      "groups": {
        "data": []
      },
      "events": {
        "data": [
          {
            "id": "a64d14d8-fe2c-43c1-8381-6e6df5a77f32",
            "type": "incident_events"
          },
          {
            "id": "891c06e7-9aac-4fa4-8ff4-2f511f4cb89c",
            "type": "incident_events"
          },
          {
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            "type": "incident_events"
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          {
            "id": "98a7e086-c456-4dd8-8c7d-6e93a8a0dcf2",
            "type": "incident_events"
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          {
            "id": "b5695258-463a-4748-b851-9fe32fc793d7",
            "type": "incident_events"
          },
          {
            "id": "86815fb8-aee6-413d-bbb6-7d6d7e39c6a9",
            "type": "incident_events"
          },
          {
            "id": "1631bdea-d52a-453a-bc5d-a12a93758c01",
            "type": "incident_events"
          }
        ]
      },
      "action_items": {
        "data": []
      },
      "custom_field_selections": {
        "data": []
      },
      "feedbacks": {
        "data": []
      },
      "attachments": {
        "data": []
      },
      "slack_messages": {
        "data": []
      },
      "alerts": {
        "data": []
      }
    }
  }
}

Authorizations

Authorization
string
header
required

Bearer authentication header of the form Bearer <token>, where <token> is your auth token.

Path Parameters

id
required

Resource UUID

Body

application/vnd.api+json
data
object
required

Response

incident set to triage

data
object
required