Overview
AlertEvents
AlertGroups
AlertRoutingRules
AlertUrgencies
AlertSources
Alerts
Audits
Authorizations
CatalogEntities
CatalogEntityProperties
CatalogFields
Catalogs
[DEPRECATED] CustomFieldOptions
[DEPRECATED] CustomFields
CustomForms
DashboardPanels
Dashboards
Environments
EscalationPolicies
EscalationLevelsPolicies
EscalationLevelsPath
EscalationLevels
EscalationPaths
FormFieldOptions
FormFieldPlacementConditions
FormFieldPlacements
FormFieldPositions
FormFields
FormSetConditions
FormSets
Functionalities
WorkflowTasks
[DEPRECATED] WorkflowCustomFieldSelections
WorkflowFormFieldConditions
WorkflowGroups
WorkflowRuns
Workflows
Heartbeats
IncidentActionItems
[DEPRECATED] IncidentCustomFieldSelections
IncidentEventFunctionalities
IncidentEventServices
IncidentEvents
IncidentFeedbacks
IncidentFormFieldSelections
IncidentPermissionSetBooleans
IncidentPermissionSetResources
IncidentPermissionSets
IncidentRetrospectives
IncidentRetrospectiveSteps
IncidentRoleTasks
IncidentRoles
IncidentStatusPageEvents
IncidentSubStatuses
IncidentTypes
Incidents
- GETList incidents
- POSTCreates an incident
- GETRetrieves an incident
- PUTUpdate an incident
- DELDelete an incident
- PUTMitigate an incident
- PUTResolve an incident
- PUTCancel an incident
- PUTTriage an incident
- PUTRestart an incident
- PUTMark an incident as a duplicate
- POSTAdd subscribers to incident
- DELRemove subscribers from incident
- POSTAssign user to incident
- DELRemove assigned user from incident
IpRanges
LiveCallRouters
OnCallRoles
OnCallShadows
OverrideShifts
PlaybookTasks
Playbooks
RetrospectiveTemplates
RetrospectiveConfigurations
RetrospectiveProcessGroupSteps
RetrospectiveProcessGroups
RetrospectiveProcesses
RetrospectiveSteps
ScheduleRotationActiveDays
ScheduleRotationUsers
ScheduleRotations
Schedules
Services
Severities
StatusPageTemplates
StatusPages
SubStatuses
Teams
UserNotificationRules
WebhooksDeliveries
Triage an incident
Set a specific incident by ID to triage state
curl --request PUT \
--url https://api.rootly.com/v1/incidents/{id}/in_triage \
--header 'Authorization: Bearer <token>' \
--header 'Content-Type: application/vnd.api+json' \
--data '{
"data": {
"type": "incidents"
}
}'
{
"data": {
"id": "56ad078e-d532-417c-bf32-012597b28bfa",
"type": "incidents",
"attributes": {
"parent_incident_id": null,
"sequential_id": 3,
"title": "Et dolore molestiae nulla.",
"slug": "et-dolore-molestiae-nulla",
"kind": "normal",
"private": false,
"summary": "Voluptatibus reprehenderit quae. Blanditiis sed odit. Labore enim quaerat.",
"status": "in_triage",
"source": "web",
"url": "http://localhost:3001/account/incidents/3-et-dolore-molestiae-nulla",
"short_url": null,
"user": {
"data": {
"id": "323",
"type": "users",
"attributes": {
"name": "Chante Stamm",
"email": "horacio@hegmann.test",
"phone": null,
"phone_2": null,
"full_name": "Chante Stamm",
"full_name_with_team": "[Sipes, Bosco and Rodriguez] Chante Stamm",
"slack_id": null,
"time_zone": "UTC",
"updated_at": "2025-03-28T23:02:48.593-07:00",
"created_at": "2025-03-28T23:02:48.114-07:00"
},
"relationships": {
"email_addresses": {
"data": [
{
"id": "ab02cb24-4d75-4e72-a7e8-e83b395bba75",
"type": "user_email_addresses"
}
]
},
"phone_numbers": {
"data": []
},
"devices": {
"data": []
}
}
}
},
"severity": {
"data": {
"id": "d8cc6d81-647a-41f2-9f88-f78fb231cca4",
"type": "severities",
"attributes": {
"name": "8mxlf",
"slug": "8mxlf",
"description": "Ut ea nostrum enim.",
"severity": "medium",
"color": "#E58A1F",
"position": 1,
"notify_emails": [],
"slack_channels": [],
"slack_aliases": [],
"created_at": "2025-03-28T23:02:48.556-07:00",
"updated_at": "2025-03-28T23:02:48.556-07:00"
}
}
},
"in_triage_by": {
"data": {
"id": "318",
"type": "users",
"attributes": {
"name": "Trinh West",
"email": "herbert.klein@von.example",
"phone": null,
"phone_2": null,
"full_name": "Trinh West",
"full_name_with_team": "[Sipes, Bosco and Rodriguez] Trinh West",
"slack_id": null,
"time_zone": "UTC",
"updated_at": "2025-03-28T23:03:03.325-07:00",
"created_at": "2025-03-28T23:02:45.499-07:00"
},
"relationships": {
"email_addresses": {
"data": [
{
"id": "e0aed56f-7d53-4411-9ecd-6a284984c6e3",
"type": "user_email_addresses"
}
]
},
"phone_numbers": {
"data": []
},
"devices": {
"data": []
}
}
}
},
"started_by": {
"data": {
"id": "323",
"type": "users",
"attributes": {
"name": "Chante Stamm",
"email": "horacio@hegmann.test",
"phone": null,
"phone_2": null,
"full_name": "Chante Stamm",
"full_name_with_team": "[Sipes, Bosco and Rodriguez] Chante Stamm",
"slack_id": null,
"time_zone": "UTC",
"updated_at": "2025-03-28T23:02:48.593-07:00",
"created_at": "2025-03-28T23:02:48.114-07:00"
},
"relationships": {
"email_addresses": {
"data": [
{
"id": "ab02cb24-4d75-4e72-a7e8-e83b395bba75",
"type": "user_email_addresses"
}
]
},
"phone_numbers": {
"data": []
},
"devices": {
"data": []
}
}
}
},
"mitigated_by": null,
"resolved_by": null,
"closed_by": null,
"cancelled_by": null,
"mitigation_message": null,
"resolution_message": null,
"cancellation_message": null,
"public_title": null,
"duplicate_incident_id": null,
"retrospective_progress_status": "not_started",
"zoom_meeting_id": null,
"zoom_meeting_start_url": null,
"zoom_meeting_join_url": null,
"zoom_meeting_password": null,
"zoom_meeting_pstn_password": null,
"zoom_meeting_h323_password": null,
"zoom_meeting_global_dial_in_numbers": [],
"shortcut_story_id": null,
"shortcut_story_url": null,
"shortcut_task_id": null,
"shortcut_task_url": null,
"asana_task_id": null,
"asana_task_url": null,
"github_issue_id": null,
"github_issue_url": null,
"gitlab_issue_id": null,
"gitlab_issue_url": null,
"jira_issue_key": null,
"jira_issue_id": null,
"jira_issue_url": null,
"google_meeting_id": null,
"google_meeting_url": null,
"trello_card_id": null,
"trello_card_url": null,
"linear_issue_id": null,
"linear_issue_url": null,
"zendesk_ticket_id": null,
"zendesk_ticket_url": null,
"motion_task_id": null,
"motion_task_url": null,
"clickup_task_id": null,
"clickup_task_url": null,
"slack_channel_name": null,
"slack_channel_id": null,
"slack_channel_url": null,
"slack_channel_short_url": null,
"slack_channel_deep_link": null,
"slack_channel_archived": false,
"slack_last_message_ts": null,
"service_now_incident_id": null,
"service_now_incident_key": null,
"service_now_incident_url": null,
"opsgenie_incident_id": null,
"opsgenie_incident_url": null,
"opsgenie_alert_id": null,
"opsgenie_alert_url": null,
"victor_ops_incident_id": null,
"victor_ops_incident_url": null,
"pagerduty_incident_id": null,
"pagerduty_incident_number": null,
"pagerduty_incident_url": null,
"mattermost_channel_id": null,
"mattermost_channel_name": null,
"mattermost_channel_url": null,
"confluence_page_id": null,
"confluence_page_url": null,
"quip_page_id": null,
"quip_page_url": null,
"airtable_base_key": null,
"airtable_table_name": null,
"airtable_record_id": null,
"airtable_record_url": null,
"google_drive_id": null,
"google_drive_parent_id": null,
"google_drive_url": null,
"sharepoint_page_id": null,
"sharepoint_page_url": null,
"datadog_notebook_id": null,
"datadog_notebook_url": null,
"freshservice_ticket_id": null,
"freshservice_ticket_url": null,
"freshservice_task_id": null,
"freshservice_task_url": null,
"scheduled_for": null,
"scheduled_until": null,
"in_triage_at": "2025-03-28T23:03:03.509-07:00",
"started_at": null,
"detected_at": null,
"acknowledged_at": null,
"mitigated_at": null,
"resolved_at": null,
"closed_at": null,
"cancelled_at": null,
"created_at": "2025-03-28T23:02:48.563-07:00",
"updated_at": "2025-03-28T23:03:03.555-07:00",
"labels": {}
},
"relationships": {
"incident_post_mortem": {
"data": {
"id": "cc45e1a4-595d-4790-b9fe-11f2ebe5ea7f",
"type": "incident_post_mortems"
}
},
"causes": {
"data": []
},
"subscribers": {
"data": []
},
"roles": {
"data": []
},
"environments": {
"data": []
},
"incident_types": {
"data": []
},
"services": {
"data": []
},
"functionalities": {
"data": []
},
"groups": {
"data": []
},
"events": {
"data": [
{
"id": "917fb8e2-d704-4d5e-98bc-50943c429268",
"type": "incident_events"
},
{
"id": "4b7e3633-3e17-43f9-8b3e-6dfa050e05b4",
"type": "incident_events"
},
{
"id": "7f3db2c5-236b-48b1-8f69-985542e36e41",
"type": "incident_events"
},
{
"id": "b1cfcc7b-85c9-4dea-bcbc-fa228547e19c",
"type": "incident_events"
}
]
},
"action_items": {
"data": []
},
"custom_field_selections": {
"data": []
},
"feedbacks": {
"data": []
},
"attachments": {
"data": []
},
"slack_messages": {
"data": []
}
}
}
}
Authorizations
Bearer authentication header of the form Bearer <token>
, where <token>
is your auth token.
Path Parameters
Body
Response
Unique ID of the incident
incidents
The title of the incident
The slug of the incident
Date of creation
Date of last update
The kind of the incident
ID of parent incident
ID of duplicated incident
The summary of the incident
Create an incident as private
The Environments of the incident
The Incident Types of the incident
The Functionalities of the incident
Labels to attach to the incidents. eg: {"platform":"osx", "version": "1.29"}
Slack channel id
Slack channel name
Slack channel url
How was the incident mitigated?
How was the incident resolved?
Why was the incident cancelled?
Date of when the maintenance begins
Date of when the maintenance ends
The status of the retrospective progress
not_started
, active
, completed
, skipped
Date of triage
Date of start
Date of detection
Date of acknowledgment
Date of mitigation
Date of resolution
Date of cancellation
Was this page helpful?
curl --request PUT \
--url https://api.rootly.com/v1/incidents/{id}/in_triage \
--header 'Authorization: Bearer <token>' \
--header 'Content-Type: application/vnd.api+json' \
--data '{
"data": {
"type": "incidents"
}
}'
{
"data": {
"id": "56ad078e-d532-417c-bf32-012597b28bfa",
"type": "incidents",
"attributes": {
"parent_incident_id": null,
"sequential_id": 3,
"title": "Et dolore molestiae nulla.",
"slug": "et-dolore-molestiae-nulla",
"kind": "normal",
"private": false,
"summary": "Voluptatibus reprehenderit quae. Blanditiis sed odit. Labore enim quaerat.",
"status": "in_triage",
"source": "web",
"url": "http://localhost:3001/account/incidents/3-et-dolore-molestiae-nulla",
"short_url": null,
"user": {
"data": {
"id": "323",
"type": "users",
"attributes": {
"name": "Chante Stamm",
"email": "horacio@hegmann.test",
"phone": null,
"phone_2": null,
"full_name": "Chante Stamm",
"full_name_with_team": "[Sipes, Bosco and Rodriguez] Chante Stamm",
"slack_id": null,
"time_zone": "UTC",
"updated_at": "2025-03-28T23:02:48.593-07:00",
"created_at": "2025-03-28T23:02:48.114-07:00"
},
"relationships": {
"email_addresses": {
"data": [
{
"id": "ab02cb24-4d75-4e72-a7e8-e83b395bba75",
"type": "user_email_addresses"
}
]
},
"phone_numbers": {
"data": []
},
"devices": {
"data": []
}
}
}
},
"severity": {
"data": {
"id": "d8cc6d81-647a-41f2-9f88-f78fb231cca4",
"type": "severities",
"attributes": {
"name": "8mxlf",
"slug": "8mxlf",
"description": "Ut ea nostrum enim.",
"severity": "medium",
"color": "#E58A1F",
"position": 1,
"notify_emails": [],
"slack_channels": [],
"slack_aliases": [],
"created_at": "2025-03-28T23:02:48.556-07:00",
"updated_at": "2025-03-28T23:02:48.556-07:00"
}
}
},
"in_triage_by": {
"data": {
"id": "318",
"type": "users",
"attributes": {
"name": "Trinh West",
"email": "herbert.klein@von.example",
"phone": null,
"phone_2": null,
"full_name": "Trinh West",
"full_name_with_team": "[Sipes, Bosco and Rodriguez] Trinh West",
"slack_id": null,
"time_zone": "UTC",
"updated_at": "2025-03-28T23:03:03.325-07:00",
"created_at": "2025-03-28T23:02:45.499-07:00"
},
"relationships": {
"email_addresses": {
"data": [
{
"id": "e0aed56f-7d53-4411-9ecd-6a284984c6e3",
"type": "user_email_addresses"
}
]
},
"phone_numbers": {
"data": []
},
"devices": {
"data": []
}
}
}
},
"started_by": {
"data": {
"id": "323",
"type": "users",
"attributes": {
"name": "Chante Stamm",
"email": "horacio@hegmann.test",
"phone": null,
"phone_2": null,
"full_name": "Chante Stamm",
"full_name_with_team": "[Sipes, Bosco and Rodriguez] Chante Stamm",
"slack_id": null,
"time_zone": "UTC",
"updated_at": "2025-03-28T23:02:48.593-07:00",
"created_at": "2025-03-28T23:02:48.114-07:00"
},
"relationships": {
"email_addresses": {
"data": [
{
"id": "ab02cb24-4d75-4e72-a7e8-e83b395bba75",
"type": "user_email_addresses"
}
]
},
"phone_numbers": {
"data": []
},
"devices": {
"data": []
}
}
}
},
"mitigated_by": null,
"resolved_by": null,
"closed_by": null,
"cancelled_by": null,
"mitigation_message": null,
"resolution_message": null,
"cancellation_message": null,
"public_title": null,
"duplicate_incident_id": null,
"retrospective_progress_status": "not_started",
"zoom_meeting_id": null,
"zoom_meeting_start_url": null,
"zoom_meeting_join_url": null,
"zoom_meeting_password": null,
"zoom_meeting_pstn_password": null,
"zoom_meeting_h323_password": null,
"zoom_meeting_global_dial_in_numbers": [],
"shortcut_story_id": null,
"shortcut_story_url": null,
"shortcut_task_id": null,
"shortcut_task_url": null,
"asana_task_id": null,
"asana_task_url": null,
"github_issue_id": null,
"github_issue_url": null,
"gitlab_issue_id": null,
"gitlab_issue_url": null,
"jira_issue_key": null,
"jira_issue_id": null,
"jira_issue_url": null,
"google_meeting_id": null,
"google_meeting_url": null,
"trello_card_id": null,
"trello_card_url": null,
"linear_issue_id": null,
"linear_issue_url": null,
"zendesk_ticket_id": null,
"zendesk_ticket_url": null,
"motion_task_id": null,
"motion_task_url": null,
"clickup_task_id": null,
"clickup_task_url": null,
"slack_channel_name": null,
"slack_channel_id": null,
"slack_channel_url": null,
"slack_channel_short_url": null,
"slack_channel_deep_link": null,
"slack_channel_archived": false,
"slack_last_message_ts": null,
"service_now_incident_id": null,
"service_now_incident_key": null,
"service_now_incident_url": null,
"opsgenie_incident_id": null,
"opsgenie_incident_url": null,
"opsgenie_alert_id": null,
"opsgenie_alert_url": null,
"victor_ops_incident_id": null,
"victor_ops_incident_url": null,
"pagerduty_incident_id": null,
"pagerduty_incident_number": null,
"pagerduty_incident_url": null,
"mattermost_channel_id": null,
"mattermost_channel_name": null,
"mattermost_channel_url": null,
"confluence_page_id": null,
"confluence_page_url": null,
"quip_page_id": null,
"quip_page_url": null,
"airtable_base_key": null,
"airtable_table_name": null,
"airtable_record_id": null,
"airtable_record_url": null,
"google_drive_id": null,
"google_drive_parent_id": null,
"google_drive_url": null,
"sharepoint_page_id": null,
"sharepoint_page_url": null,
"datadog_notebook_id": null,
"datadog_notebook_url": null,
"freshservice_ticket_id": null,
"freshservice_ticket_url": null,
"freshservice_task_id": null,
"freshservice_task_url": null,
"scheduled_for": null,
"scheduled_until": null,
"in_triage_at": "2025-03-28T23:03:03.509-07:00",
"started_at": null,
"detected_at": null,
"acknowledged_at": null,
"mitigated_at": null,
"resolved_at": null,
"closed_at": null,
"cancelled_at": null,
"created_at": "2025-03-28T23:02:48.563-07:00",
"updated_at": "2025-03-28T23:03:03.555-07:00",
"labels": {}
},
"relationships": {
"incident_post_mortem": {
"data": {
"id": "cc45e1a4-595d-4790-b9fe-11f2ebe5ea7f",
"type": "incident_post_mortems"
}
},
"causes": {
"data": []
},
"subscribers": {
"data": []
},
"roles": {
"data": []
},
"environments": {
"data": []
},
"incident_types": {
"data": []
},
"services": {
"data": []
},
"functionalities": {
"data": []
},
"groups": {
"data": []
},
"events": {
"data": [
{
"id": "917fb8e2-d704-4d5e-98bc-50943c429268",
"type": "incident_events"
},
{
"id": "4b7e3633-3e17-43f9-8b3e-6dfa050e05b4",
"type": "incident_events"
},
{
"id": "7f3db2c5-236b-48b1-8f69-985542e36e41",
"type": "incident_events"
},
{
"id": "b1cfcc7b-85c9-4dea-bcbc-fa228547e19c",
"type": "incident_events"
}
]
},
"action_items": {
"data": []
},
"custom_field_selections": {
"data": []
},
"feedbacks": {
"data": []
},
"attachments": {
"data": []
},
"slack_messages": {
"data": []
}
}
}
}